Ashby Security OverviewLast updated December 1, 2021
Recruiting and HR data is critical to your business and we take the security of customer data extremely seriously. We host Ashby using comprehensively hardened infrastructure-as-a-service (IaaS) platforms from Heroku and Amazon Web Services.
Ashby is SOC2 compliant and Type 2 audited annually. Our SOC2 report is available to customers upon request.
Ashby only allows authentication from Google Workspace (formerly GSuite) and Office 365 corporate accounts. Ashby does not store any passwords.
Ashby supports flexible permission levels for teammates. Permission levels can be set globally or within specific departments, jobs, and other organizational data.
Ashby production data is processed and stored within world-renowned data centers that use state-of-the-art multilayer access, alerting, and auditing measures.
Servers and Networking
All Ashby servers and structured datastores use managed infrastructure services provided and secured by Heroku.
Our web servers encrypt data in transit using the industry standard for HTTPS security (TLS 1.2) so that requests are protected from eavesdroppers and man- in-the-middle attacks. Our SSL certificates are 2048 bit RSA, signed with SHA256.
All persistent data is encrypted at rest using industry-standard AES-256 algorithms.
Ashby has developed a comprehensive set of security policies covering a range of topics. These policies are updated frequently and shared with all employees.
All Ashby employees are trained on security best practices and awareness during onboarding. We perform annual disaster recovery and data restoration tests.
All employee computers have strong passwords, encrypted disks, and virus scanners. No Windows computers or servers are used at all other than in isolated testing environments.
We use Google account infrastructure to verify employee account identity and require two-factor authentication for apps that access critical infrastructure or customer data.
Access to administrative interfaces additionally enforce administrator permissions where applicable, and all administrative access is logged and auditable both in the form of traditional web server logs and session recordings to make it easy to find and review any administrative activities with full fidelity.
All employee contracts include a confidentiality agreement.
Code Reviews and Production Deployment
All changes to source code are subject to automated testing and any that affect security require pre-commit code review by a qualified engineering peer that includes security, performance, and potential-for-abuse analysis.
All code is deployed to a staging environment for quality assurance and automated tests must pass prior to updating production services.
Service Levels, Backups, and Recovery
Ashby infrastructure utilizes multiple and layered techniques for increasingly reliable uptime, including the use of load balancing and task queues. Ashby uses highly redundant datastores, rapid recovery infrastructure, and point-in-time backups making unintentional loss of customer data very unlikely.
Server and Client Hardening
Ashby servers use Heroku managed infrastructure which utilize firewalls to restrict system access from external and internal networks, DDoS mitigation, spoofing and sniffing protections, and port scanning. Request-handling code paths have frequent user re-authorization checks, payload size restrictions, rate limiting where appropriate, and other request verification techniques. All requests are logged and searchable by operations staff.
Client code utilizes multiple techniques to ensure that using the Ashby app is safe and that requests are authentic, including XSS and CSRF protection, signed and encrypted user authentication cookies, and session expiration.
We engage third-party security experts to perform detailed penetration tests on the Ashby app and infrastructure.
API and Integrations
Access to the Ashby RPC API endpoints requires an access key that can be regenerated on demand by customers.
Integrations with other apps are all opt-in and authenticate via OAuth or other applicable mechanisms required by the third party app. Integrations can be disabled at any time.
Customer Payment Information
We use Stripe for payment processing and do not store any credit card information. Stripe is a trusted, Level 1 PCI Service Provider.
Ashby implements a protocol for handling security events which includes escalation procedures, rapid mitigation, and post mortem. All employees are informed of our policies.
Ashby has a Responsible Vulnerability Disclosure program. You can read more details about our program, the rules of engagement, and how to submit vulnerability reports at https://www.ashbyhq.com/disclosure.
If you have a security concern, question, or are aware of an incident, please send an email to firstname.lastname@example.org, a carefully controlled and monitored email account.