We're a nimble team of humans working together to do big things.

Something I'm proud of at Ashby...

I designed and built our HRIS integrations with Rippling and BambooHR. Instead of manually copying data on hired candidates from Ashby to their HRIS, customers can do it with the click of a button!

Something I've helped the team with...

I built a script that enabled our team to import our customers' candidate data from CSV files. It's enabled us to work with technology partners and recruiting firms that haven't yet integrated with Ashby.

Most surprising thing about Ashby...

The flexibility and breadth of the product was definitely something that surprised me when I joined Ashby. I was impressed by all of the existing capabilities of the product, and I'm excited to help expand and improve on what we've already built!

Something I'm proud of at Ashby...

I've designed and created some of the early building blocks we use to build new features (think Legos). It's been great to see the team embrace this way of building and watch the building blocks evolve without my help!

Something I've helped the team with...

I've built and continue to expand the internal knowledge base of our industry and our customers. It's critical to help the team make independent product and engineering decisions.

Most surprising thing about Ashby...

The team has consistently focused on the long term even as I've stepped away from engineering.

Something I'm proud of at Ashby...

I built Ashby's design system. It's enabled the team to design and launch well designed products; often without a full-time designer! While we have room to improve, customers consistently comment on how well designed Ashby is.

Something I've helped the team with...

I implemented code that tagged all client Sentry errors with a link to a video recording of the user session. It was a small change but it continues to help us create repro steps for obscure bugs and fix them, often without a user even reporting it!

Most surprising thing about Ashby...

I continue to be surprised at the depth we can go with each feature we've built. While we can improve our customer's lives with a first version, it often uncovers even more impactful problems or inefficiencies we can solve. We've only scratched the surface of what Ashby can do for our customers!

Something I'm proud of at Ashby...

I moved our calendar and email sync from a brute force cron job to real-time sync. It's helped both customers and our team: customers now have the most up-to-date information when scheduling and following up with candidates and we've able to scale sync as we grow with minimal effort.

Something I've helped the team with...

I've added monitoring and observability to a lot of our infrastructure at Ashby: Datadog monitors to alert us when things go wrong, linking Sentry issues to DataDog traces, logging SQL explains for inefficient SQL generated by our query engine. It's greatly reduced the stress of being on-call, provided context when debugging a product issue, and helped us proactively catch performance bottlenecks before they become a real problem.

Most surprising thing about Ashby...

The impact that a small, engineering-focused team can have in building and shaping such a complex product.

Something I'm proud of at Ashby...

I built Ashby's in-app e-signature feature. Before, our customers had to generate the document in Ashby, upload it to an e-signature service like DocuSign, set up the signature blocks, get the signatures, download the signed document, and upload it back to Ashby. Now this entire process is automated!

Something I've helped the team with...

In my first month, I upgraded many of our core libraries to the latest major version (e.g. Create React App) and migrated us from TSLint to ESLint. With these changes, other engineers had faster build and reload times and more issues caught in CI (versus in production)!

Most surprising thing about Ashby...

I continue to be surprised at how well we live our "build for the long term" engineering principle. It's amazing how often I find myself building off of the building blocks of others, versus having to build new one-off components.

Something I'm proud of at Ashby...

I've helped streamline and automate a number of small processes so that account executives can spend more time speaking with customers and less time entering data.

Something I've helped the team with...

In my first quarter I collaborated with Jacob to land Ashby's largest customer yet!

Most surprising thing about Ashby...

It's so exciting to see the passion for our product and the volume of people that reach out to us to learn more. It's a testament to the quality and power of the product our team has built.

Something I'm proud of at Ashby...

When I joined, Ashby had no public site and only a few hundred customers. Today we serve 2,900+ customers, have grown 135% YoY, and operate as a remote team across 20+ countries. Most of all, I’m proud of the marketing team we’ve built: people who show up for each other, move fast, obsess over details, and keep raising the bar—across our community program, podcast, benchmark reports, and Ashby One, all the way to delightfully scrappy ABM gifts and our clothing lines the team is pushing for better and the energy it creates is infectious.

Something I've helped the team with...

Marketing 😎

Most surprising thing about Ashby...

The velocity and consistency at which we deliver against our product roadmap and the cascading implications that has in terms of the quality, impact, and planning that it enables in marketing.

Something I'm proud of at Ashby...

I built the default dashboards presented on each job. While our reporting features are very powerful, not everyone has the time to build reports. The default job dashboard gives our customers a comprehensive set of metrics out of the box. I knew it would be useful, but I was still surprised at how enthusiastic our customers were about it when it launched.

Something I've helped the team with...

We'd sometimes ship bugs that didn't take into consideration all our product types. I modified our data generation script to create multiple organizations of different product types in our testing environments. Now both engineers and QA can be more comprehensive in their testing without manual setup.

Most surprising thing about Ashby...

That "this meeting could have been an email" isn't just a joke. People actually send emails here instead of defaulting to Zoom calls. It's refreshing.

Something I'm proud of at Ashby...

Scheduling improvements! It's now much easier for our customers to pick the scheduling method they want.

Something I've helped the team with...

I wrote about the "Jobs to Be Done" framework and to help product engineers think through user problems.

Most surprising thing about Ashby...

The product team structure. I love working with people who go to first principles and think critically about how products are built — the unique team structure of ownership & autonomy at Ashby is a testament to that.

Something I'm proud of at Ashby...

I’m proud of how intentionally we show up for our customers, guiding them toward their goals and intended business outcomes in a thoughtful way (and enjoying the journey alongside them).

Something I've helped the team with...

I’ve helped deepen our partnership with Product, a material differentiator that allows us to address customer opportunities swiftly and with great impact.

Most surprising thing about Ashby...

The team alignment with our Operating Principles is remarkable. The principles are not a loose guide; they're actively practiced each and every day with meaningful results.

Something I'm proud of at Ashby...

I'm really proud of the financial model and reporting infrastructure I've built, which gives us a foundation that’s both robust and flexible enough to scale with the business. It’s been rewarding to see that work directly support everything from our fundraising efforts to helping leaders across the company make more data-informed decisions. I’m also proud to have made a couple of great hires on our accounting team — building a team that’s not just strong technically, but also collaborative and aligned with our values.

Something I've helped the team with...

Whether it's evaluating headcount plans, helping leaders understand unit economics and other metrics, or navigating tradeoffs, I try to make team finance feel like a partner to the business — not a gatekeeper.

Most surprising thing about Ashby...

How consistently we’ve executed against our most important priorities — even as the business has grown quickly and substantially. That kind of focus and follow-through is rare, and it makes me really excited to be a part of Ashby.

Something I'm proud of at Ashby...

Chapman and I worked on a document to breakdown two competitors of Ashby to help the Sales team improve their pitch to customers on our value add and key differentiators.

Something I've helped the team with...

On the Sales team, it’s important to have strong messaging around our product. I contribute to building messaging templates that the Go-to-Market team uses to engage prospects and make sure that we are highlighting the key aspects of the platform from a perspective of a day-to-day user.

Most surprising thing about Ashby...

It’s surprising how much Ashby's leadership believes in a holistic approach to your work and life balance. People say they care about the two but, when the rubber meets the road, work tends to come first. Not with Ashby. If you’re not doing well personally and need time, that is priority, and you see it in how leadership discusses work when you need to take time off.

Something I'm proud of at Ashby...

A consistent, cohort based hiring process that enables Ashby to hire the best talent across the whole pool of candidates for any given job. This has enabled us to focus on pipeline, process elements that impact "Quality of Hire," and creates a choice scenario for hiring managers at the end of our hiring activities.

Something I've helped the team with...

A fast and efficient pipeline generation model that helps all of our hiring managers see immediate, high caliber talent pools for their roles. I wear many hats within this, focusing on where I can make the biggest impact to help Ashby grow! Rolling my sleeves up, screening resumes, sourcing candidates, and scheduling interviews gives me the deepest look into the capability of our product. I can help leverage my deep talent experience to help any teammate, from Engineering to Customer Success, Marketing to Sales have more context around how our customers use our product.

Most surprising thing about Ashby...

The intentionality in everything we do. It's very special.

Something I'm proud of at Ashby...

I've been having a lot of deep technical conversations with the team on topics like database query performance, capacity planning, and infrastructure changes. This has led to a project that should increase query performance by 100x!

Something I've helped the team with...

I've improved our alerting system so that engineers have fewer distractions and even more time to focus.

Most surprising thing about Ashby...

The thoughtful passion that runs through the engineering team. Proposals and specs often get a lot of feedback — and it's feedback that matters and written in a way that really helps.

Something I'm proud of at Ashby...

I've built an integration for doing background checks with the click of a button (using Checkr). The integration allows the user to stay in Ashby and keep focus on the hiring process. Our own hiring managers use it for every hire and love it!

Something I've helped the team with...

At Ashby, we're obsessed about writing technical specs and documentation when starting a new project. I helped introduce a new process to improve collaboration in the spec-writing phase and ensure a broader perspective from the beginning. The feedback from the engineering team has only been positive.

Most surprising thing about Ashby...

I was most surprised about how well the team is collaborating. Ashby has an extremely talented team and someone is always ready to help out. There's a high amount of trust and lot of focus on knowledge sharing, documentation and distribution of decisions.

Something I'm proud of at Ashby...

I'm working on a workflow to improve our process around collecting feature requests from our customers and reaching out once a feature is released. I love the work our team puts into delighting our customers!

Something I've helped the team with...

I've started drafting internal product documentation for our Support team. I love documenting and consolidating this information in one place for everyone to access.

Most surprising thing about Ashby...

Ashby is a customizable product which makes it a very powerful tool to use. Not all companies and jobs are the same, and I love how flows within Ashby can be easily adjusted to fit business needs.

Something I'm proud of at Ashby...

As the first non-eng hire in Europe I've helped set the foundation on how we go-to-market in EMEA.

Something I've helped the team with...

I helped our Go-To-Market folks out with talk-tracks on what recruiters and Head of Talents want to see during a demo: the complete journey of a candidate moving from application to offer and how we demo cNPS and surveys. Also I'm a big automation nerd, so built a lot of Alfred automation recipes for the Go-To-Market team.

Most surprising thing about Ashby...

Transparency. For instance, I find it refreshing that everyone has access to all our revenue metrics from progress against goal to churn.

Something I'm proud of at Ashby...

I built advanced filter functionality on Offer Custom Fields. This is an improvement on the flexible Custom Field concept, and unlocks a wide array of use-cases for our customers. Moreover, I think this feature is an example of how features can be more: they continue to build on top of existing building blocks. This is something that the Engineering team at Ashby excels at: developing not just particular features, but constructing building blocks and developing on top of those to incrementally improve the entire product over time.

Something I've helped the team with...

At Ashby, it's the norm to develop features in a way that promotes collaboration and allows others to move faster. During some of the features I've been working on, I've had an opportunity to improve internal tooling for developers. One example is a template string constructor to format Markdown messages. This allows us to automatically and uniformly escape user input, and format URLs, DateTime, and other objects without worrying about escaping or using the correct syntax.

Most surprising thing about Ashby...

Coming in, I knew there was a strong focus on thoughtful communication. What still caught me by surprise, however, is how much is actually communicated. I had the impression beforehand that people might choose to omit communicating something to avoid noise, or otherwise consolidate their messaging so it's a single interruption. I now realize it's more about managing the channels of communiciation rather than the amount of information. Because there's a broadly shared vision and understanding of how communication works at Ashby, it is relatively easy to deal with all the moving pieces and sharing of information.

Something I'm proud of at Ashby...

I designed and implemented the ability to multi-select candidates in our pipeline view and perform bulk actions. Customers use it multiple times daily and it saves them a lot of clicks!

Something I've helped the team with...

I revamped our input field components in our design system with a new more flexible API for layout and interactions. Other engineers have been able to quickly create visually pleasing forms and profile pages with minimal effort!

Most surprising thing about Ashby...

I'm surprised at how quickly the market has embraced us as a critical improvement to existing tools. People are really blown away when they see what we can do for them.

Something I'm proud of at Ashby...

I built our Sourcing module from idea to implementation. The hiring process starts with sourcing great candidates and it's great to see how much our customers depend on it.

Something I've helped the team with...

At Ashby, we encourage everyone to write up and share learnings they have over the course of their work. I've helped contribute to the large repository of interesting and quirky technical lessons we've learned as a team. Writing and sharing these has really helped me consistently grow my skills while I've been here.

Most surprising thing about Ashby...

How much we've accomplished with a small team in such a short period of time. We've built powerful pieces of infrastructure that really give us the leverage to build features for our customers quickly and reliably.

Something I'm proud of at Ashby...

One of the joys of working as a team of one is I’m able to impact (and learn about) many facets of the business, from sales to finance. I formalized deal flow management in our CRM, built all our sales metrics and ARR analytics from scratch, and wrangled our billings and invoicing process.

Something I've helped the team with...

I automated handoff of a customer from sales to customer success by configuring our CRM to automatically create customer check-in reminders once a deal is closed. Before this, we weren't able to keep track of customers and make sure they were having a great experience!

Most surprising thing about Ashby...

I joined Ashby when it was 7 people and I was expecting it to be more chaotic and disorganized (like the typical startup journey). While there are constantly new problems to solve, I'm delighted that decisions are made rationally with long-term success in mind. I also appreciate the clear standards around effective communication practices and documentation, something that most companies wait too long to implement.

Something I'm proud of at Ashby...

I created a feature that enables our users to import data from CSV files and map it to any record or related record in Ashby. Previously, customers had to reach out to support, support reached out to an engineer, and the engineer had to configure and run a script to import the data. Now it's entirely self-serve.

Something I've helped the team with...

Originally meant to be a feature for our users, I added the ability to refresh the cache for reports. It coincidentally made the lives of engineers easier. If they changed any logic during development, they could easily refresh the cache to see the changes.

Most surprising thing about Ashby...

It's amazing to see how every single person on the team is dedicated to building the right thing the right way for the long term. I've never experienced a group of people being so aligned in creating and maintaining best practices, documentation, and tooling to make the best possible product.

Something I'm proud of at Ashby...

I've built our more of Ashby University and created guides on a number of Ashby's amazing features.

Something I've helped the team with...

I've created internal documentation for the Scaled Success team based around customer goals.

Most surprising thing about Ashby...

How thoughtful everything is! Every process is thought through, well-explained, and considerate. The communication guidelines ensure that everyone's time is valued and work/life balance is incredibly important here. That thoughtfulness definitely extends into the product too which is built with so much care. My first walkthrough of it blew my mind — it's so robust!

Something I'm proud of at Ashby...

I set up our launch framework for new features. We now have a repeatable process to take new features to market and ensure Ashby remains seen as the most innovative and fast moving in our industry.

Something I've helped the team with...

Partnering with the Product team, I've helped maintain and keep our internal roadmap up to date. Team members have a reliable place to view what new features we'll be shipping soon.

Most surprising thing about Ashby...

How early we are and yet how much we've accomplished! This is the beginning of a long and successful run for our team.

Something I'm proud of at Ashby...

I’m proud of laying the foundation for People Ops at Ashby - building and scaling everything from our compensation and benefits strategy to onboarding, compliance, systems, and performance to name a few. As the first people hire, I had the opportunity to shape our People function from the ground up. It’s been incredibly rewarding to see how that work has allowed us to scale intentionally - not by copying what’s typical, but by creating programs and processes that truly fit our team, align with our principles, and support the kind of environment we want to build at Ashby.

Something I've helped the team with...

I work closely with employees and managers every day to support their experience at Ashby. I’ve built and scaled our People Ops function, including a growing team and the infrastructure behind our programs and processes. My focus has been on creating systems and processes that reflect our operating principles, support our teams as they scale, and create a clear and intentional employee experience. More than anything, I’m here to make sure people have what they need to do great work and thrive at Ashby.

Most surprising thing about Ashby...

The level of ownership across the team, and how genuinely it shows up in day-to-day work. Employees are trusted to make thoughtful decisions, take initiative, and follow through without unnecessary oversight. That trust is built into how we operate. We have a real culture of ownership at every level, grounded in high standards and accountability. It’s what lets us scale intentionally and build a team of leaders.

Something I'm proud of at Ashby...

I moved our report generation to a worker-based infrastructure with caching. Running Ashby reports is computationally expensive because of how flexible it is and with this change, we've been able to increase the number and size of our customers without impacting our other features and services.

Something I've helped the team with...

I built our database schema migration system. It compares our Typescript models to what exists in our database and automatically generates an up and down migration that adds, removes, or updates tables, columns, foreign keys, and constraints.

Most surprising thing about Ashby...

How complex some of the problems are in recruiting. Giving talent teams the tools to get insights and be productive gives us really interesting problems to solve with software.

Something I'm proud of at Ashby...

Constantly updating and tweaking our documentation with more EMEA-focused content and collateral!

Something I've helped the team with...

After having read the book "RecOps: Recruiting Is Still Broken. Here Is How To Fix It" by James Colino, I wrote a summary for our Go-to-Market team to read through during their onboarding. It gave them a better understanding of the priorities and challenges of our customers from the get-go!

Most surprising thing about Ashby...

Constantly surprised by how thoughtfully we ship products and features that truly make a difference in the talent world, all in record time. Makes my life on the sales side extremely fun and dynamic!

Something I'm proud of at Ashby...

I tested new features and wrote test plans, which expands QA coverage and helps the team quickly ship high quality features and updates to customers.

Something I've helped the team with...

I helped pilot various automated testing tools to help our team decide on what best helps our needs. In the process, I learned new testing tips and best practices that I documented to share what I've learned. The QA team is a learning driven team, and we continue to add new documentation and share our learnings because we each have different experiences.

Most surprising thing about Ashby...

I'm surprised at how much a completely remote team can accomplish. Ashby is constantly changing, with new features and updates that are well thought out and tested.

Something I'm proud of at Ashby...

I built out our quarterly sales and churn forecast to help with Go-to-Market planning and resource allocation. These forecasts allow us to plan for the quarter and estimate where we are going to end the quarter in terms of Net and Gross ARR.

Something I've helped the team with...

I built out a new churn process to standardize data collection around customers that may chose to leave Ashby so that we can learn from them!

Most surprising thing about Ashby...

There is so much documentation! The team is amazing at documenting their processes and decisions.

Something I'm proud of at Ashby...

I got the opportunity to build a novel feature, Application Limits. This feature enables organizations to set up rules to limit the applications a single candidate can submit to a job (or set of jobs matching a customizable filter). This gives customers more time to see new candidates rather than sifting through repeat applications. This feature was a direct response to the changing hiring environment in 2023 where talent teams were flooded with record number of applications and shows how nimble and adaptable Ashby is!

Something I've helped the team with...

I made some updates to our bulk action framework: conditional fields and undoable bulk actions. Conditional fields only appear if certain conditions are met. Undoable bulk actions give users a chance to undo the bulk action after it begins. As our customers increase in size, bulk actions will become a greater part of their workflow. These new features enable developers to build more powerful and flexible bulk actions faster.

Most surprising thing about Ashby...

Most refreshing is Ashby's approach to "shipping." Ashby doesn't just celebrate code releases to production, which fosters a mentality that overly optimizes on one output. At Ashby, we also celebrates the "little" things like new documentation, research done, test fixes, specs read and written, new job postings and other cross functional tasks. Overlooked but valuable activities have a platform to shine.

Something I'm proud of at Ashby...

As Ashby grew, I took on the full-time responsibility for our Analytics product. Within that scope, I've brought a dedicated focus to understanding our customers' product journey, starting at the sales demo through onboarding to the ongoing customer experience. In working closely with many of our customers, I defined a standard set of dashboards for common use cases and needs in the recruiting space. These reports are now the starting point for every new customer and available immediately, providing access that otherwise would take many weeks of analyst effort. It's amazing to see a talent leader's joy when they get insights into their recruiting process they never had before.

Something I've helped the team with...

On a topic that's less about the day-to-day of product management, I wanted to help our team members get to know each other in our remote-first world. To help with that, I introduced a people intro slide deck where everyone gets a slide to share more about their personal interests. At all hands, every new employee introduces themselves with that slide. We've been able to learn a lot of interesting things that we would have otherwise never known, and it's a ton of fun!

Most surprising thing about Ashby...

I joined Ashby primarily because of the people - they're talented and are a rare selection of all-around great coworkers. Apart from that, having seen our product help, enable, and satisfy customers, I've had a growing pride in what we do and what we're building. It was a bit unexpected at first, but now I look at all the other companies in the world that I admire, and I have a sort of excitement at the idea of helping them effectively build the team they need. It's fun and hard work, we have so much to build, but it's really rewarding.

Something I'm proud of at Ashby...

The Ashby 2023 Keynote! While all of marketing ran this effort, I got to own two important sections from content to customer interviews to post-production, and helped run the day of production and coach speakers during the actual event. Was an awesome way to get to know the team, collaborate, and deliver real value for our customers.

Something I've helped the team with...

Small but important as a growing company: Built a social media calendar in Asana for marketing to easily visualize what is being promoted by the team as a whole and when we have gaps in updates to introduce fresh content ideas.

Most surprising thing about Ashby...

That it hasn't taken over the entire ATS market yet! The product is incredible, driven by a team that is humble, diligent, and deeply passionate about championing talent and recruiting.

Something I'm proud of at Ashby...

I set up a new type of integration that allows Ashby users to automatically create and attach CodeSignal live interview sessions to their interview invitations. The integration is designed so that we can easily extend it to support creating more interview resource types in the future!

Something I've helped the team with...

I’ve worked on streamlining our API validation to make it easier for engineers to add new endpoints quickly and safely. I’ve also started converting our API docs to the OpenAPI format. This will eventually allow us to generate API validations from our documentation and automate the process of publishing our documentation.

Most surprising thing about Ashby...

I’ve been surprised by how extensive the product is —especially considering the size of the team. It’s been very impressive to see how many different feature areas there are while onboarding. Everyone encourages each other to build for the long term and I think this plays a big role in why the team has been able to build such a powerful product with a small team.

Something I'm proud of at Ashby...

I built an integration with the Paylocity HRIS system that allows our customers to seamlessly send their hired candidate data to their onboarding module and avoid manually entering data that already exists in Ashby.

Something I've helped the team with...

I made it much easier for our team to see how many additional email lookups our customers have and when they expire. Our support and success teams used to have to manually calculate which email lookups are part of the base plan and which were purchased separately. They then had to figure out when additional email lookups expired and sometimes trick the system into doing the right thing. Now it's properly tracked and easy to adjust!

Most surprising thing about Ashby...

How mature Ashby as a company is. Everything's well documented, there's structure, and the product itself is of high quality which shows that it was built with the long-term in mind. At the same time, it's easy to communicate and make decisions without any bureaucratic hurdles. It's truly amazing to see how much a small team can achieve.

Something I'm proud of at Ashby...

I have contributed to designing and improving our structured onboarding process for new customers implementing our All-in-One product. We now have a more streamlined process to get Ashby implemented faster.

Something I've helped the team with...

I’ve created enablement documentation for our internal teams so we are all aligned on best practices for implementating Ashby with a customer!

Most surprising thing about Ashby...

There is intention and thought behind everything that is done at Ashby. Whether it is within the product or internal communication/collaboration, things aren’t being done just because. I can see that this deliberate intention has fostered a great internal culture at Ashby that does not feel chaotic for a startup.

Something I'm proud of at Ashby...

There were some legacy settings in Ashby the confused nearly everyone — customers, the support team, and developers. I overhauled the entire thing, making the UI more clear and intuitive and refactoring the logic behind it to be more straightforward and easier to extend if the need arises.

Something I've helped the team with...

I implemented a toast notification system for a fairly barebones internal application. Before, when someone made an update, there was no positive feedback to the user that the change they made actually went through. Now with the notification system, users have much more confidence that the changes they are making are taking effect.

Most surprising thing about Ashby...

On the surface, applicant tracking systems don't seem that exciting — Ashby turns that assumption on it's head! The more I learn about the application, the more excited about Ashby I become. The passion and excitement from the team is contagious and is clearly reflected in the quality of app that has been (and continues to be) built!

Something I'm proud of at Ashby...

I've built a system for quantifying how-to questions customers ask in Ashby. That data-driven approach is aimed to identify frequently asked questions that can be deflected by response with an article using generative AI automation tools. As a result, responses to questions that don't require troubleshooting can be automated, improving response time and saving Support team effort on other tasks.

Something I've helped the team with...

I created a training on Post-Hire integrations. The training includes necessary details to save the team's time on troubleshooting as well as the list of existing issues and support tickets for context on what to expect from an integration and how to resolve integration questions in the most efficient way.

Most surprising thing about Ashby...

The most surprising thing is the team behind Ashby: how professional everyone is and how everyone works on customer experience.

Something I'm proud of at Ashby...

I've defined our QA process from the ground up: from how new features get QA-ed to how bugs get repro steps to our test plans for each feature.

Something I've helped the team with...

I created a bug reporting process to bridge the gap between our customer service and engineering teams. Incoming bugs can quickly and smoothly be triaged and assigned to the right engineers for a fix.

Most surprising thing about Ashby...

One of the things that drew me to Ashby is still one of the things that most amazes me - that such a complex, impactful product can come to life with a small (so far!), mostly remote, focused team.

Something I'm excited to work on at Ashby...

I'm excited to help support my coworkers on GTM teams. Building tools that reduce toil and help folks focus on the best part of their jobs is incredibly rewarding.

My onboarding experience at Ashby...

Onboarding at Ashby has been so smooth. From getting my developer environment set up, to making meaningful changes fast, to meeting the team, every part has been well thought out and very inviting.

Most surprising thing about Ashby...

It's actually been pretty unsurprising. The way Ashby presents itself in job descriptions, as well as throughout the interview process, really does capture the culture and the priorities of the team. Through that process, I felt confident that I wanted to join this team, and my experience so far has backed up that confidence.

Something I'm proud of at Ashby...

Creating customized dashboards and reports is my favorite part of being a Recruiting Operations Consultant at Ashby. Through these builds, we are able to cut manual work time for recruiting ops and recruiting teams down significantly. As someone who has previously been a recruiter, I know how much every second of the day matters and being able to cut hours off a recruiting team's workload is incredibly motivating and rewarding.

Something I've helped the team with...

I rebuilt and reconfigured standardized dashboards to make it easier to onboard customers using the analytics functionality.

Most surprising thing about Ashby...

The intentionality of both the product and growth of the company. The product is created with such great intention so that our foundation is prepared for change and scale. Outside of the product, team growth is planned with great care to ensure we are hiring the right people at the right time for the workload of the organization.

Something I'm proud of at Ashby...

I've been refining how we work with larger, and more complicated, customers to ensure they have a full understanding of the product and the ability to see value as soon as possible.

Something I've helped the team with...

I am building out competition focused content to ensure we have a strong understanding of the other platforms in our market and how Ashby delivers a differentiated experience.

Most surprising thing about Ashby...

The raw power in our product —with a few clicks we can deliver insight and understanding that traditionally took hours, days, or weeks of working in spreadsheets. It's amazing to watch customers light up when they see what they are capable of with Ashby.

Something I'm proud of at Ashby...

I have improved our sales process to help our start-up customers evaluate Ashby.

Something I've helped the team with...

We have documentation on nearly everything at Ashby which has been a game changer for the onboarding process. After introducing a new sales intelligence platform to the Go-to-Market team, I helped document the set up instructions and best practices.

Most surprising thing about Ashby...

The most surprising thing about Ashby is how many people talk about their positive experience with the tool and how quickly that message has been spreading to others! It speaks volumes to the engineering and design principles at Ashby.

Something I'm proud of at Ashby...

Analytics customer kick offs! Providing a strong onboarding experience for our partners, driven by thoughtful discovery, enablement, and training ensures our customers have what they need to succeed using Ashby Analytics.

Something I've helped the team with...

Internal documentation around adoption markers, timelines and expected implementation maps have helped sales and product teams see the progress and expectations for new partners.

Most surprising thing about Ashby...

Our teammates are very thoughtful with communication and async workflows. Everyone has the expectation of respecting others' calendars and rhythms, all while prioritizing needed work.

Something I'm proud of at Ashby...

As one of the early hires on the CS team, I’m proud to have helped build some of the foundational processes that continue to support both our customers and new team members. It’s been incredibly rewarding to contribute to systems that scale with the business while also making onboarding smoother and more effective for everyone involved.

Something I've helped the team with...

Early in my tenure at Ashby, I helped shape our internal process around authorized users, specifically, who should have access to a customer’s account. I helped highlight the need for clearer guardrails, and then worked with the team to build a more consistent approach that protects customer data and ensures we’re following best practices.

Most surprising thing about Ashby...

Even after more than three years at Ashby, the most surprising thing to me is how true we’ve stayed to our roots. The operating principles that guided us early on still hold strong today. On top of that, I’ve never worked somewhere where I genuinely enjoy working with every single person, and that’s still the case here.

Something I'm proud of at Ashby...

I implemented syncing data from other recruiting software into Ashby. It opened up Ashby's powerful reporting features to customers who can't use our all-in-one product yet.

Something I've helped the team with...

I sped up our automated tests on CI by 10x; they now run in under 10 minutes. We're able to make changes and deploy much faster than we could before.

Most surprising thing about Ashby...

What's always surprising to me, is how each existing feature in Ashby instantly produces some additional value to a new feature. For example, when I worked on a data integration feature all the data that got integrated was automatically exposed to Ashby's analytics features. If you build something at Ashby, very often you'll be able to take some existing building blocks and use them in a new feature with only a little bit of glue code.

Something I'm proud of at Ashby...

Analytics customer kick offs! Providing a strong onboarding experience for our partners, driven by thoughtful discovery, enablement, and training ensures our customers have what they need to succeed using Ashby Analytics.

Something I've helped the team with...

I created internal documentation around adoption markers, timelines, and expected implementation maps that have helped sales and product teams see the progress and expectations for new partners.

Most surprising thing about Ashby...

Our teammates are very thoughtful with communication and async workflows. Everyone has the expectation of respecting others' calendars and rhythms, all while prioritizing necessary work.

Something I'm proud of at Ashby...

I'm excited to be a part of the team that reviews, updates, and creates new guides for our customers. It helps our customers feel confident in the tools they're using and ensures that everyone understands the purpose and possibilities of the amazing features Ashby has.

Something I've helped the team with...

I'm currently working with a teammate to review, update, and create internal documentation, so that everyone at Ashby can stay up-to-date with new or updated features and workflows.

Most surprising thing about Ashby...

I continue to be pleasantly surprised at how kind, inclusive, and supportive everyone is. Across departments and teams, we're all here to help each other and that feels great.

Something I'm proud of at Ashby...

I helped launch the first out-of-home campaign for Ashby. It is incredible to see the positive feedback from our community and business coming from the billboards!

Something I've helped the team with...

We've built a very automated and robust process for enriching our prospect target lists. It's enabled better targeting and accuracy in marketing and sales initiatives.

Most surprising thing about Ashby...

How much customers love Ashby! The level of customer advocacy is not something I've seen before.

Something I'm proud of at Ashby...

Over my first year, I've been focused on change management for our largest enterprise customers and helping build a new scalable framework that reduces time-to-value and increases customer satisfaction. This initiative has been crucial in helping our customers adopt Ashby quickly and easily, providing their talent acquisition teams with game-changing value. I'm excited to see how this framework continues to evolve and benefit our largest customers.

Something I've helped the team with...

As Ashby continues to build our enterprise customer base, I've had a large focus on creating customer champions that can speak to their experience and do reference calls with potential clients. Changing ATS's is a large undertaking and meeting with similar companies in similar positions does a lot to build excitement and assuage any fears of switching.

Most surprising thing about Ashby...

The most surprising aspect of Ashby has been how well documented everything is. Startups of this size usually have a lot of info living in people's brains but there's a strong culture here around documenting processes and sharing information. It has made learning all the different parts of the company much easier than I expected coming in.

Something I'm proud of at Ashby...

I'm helping to shape our GTM approach for larger companies in EMEA, learning and sharing the nuances of selling in this market.

Something I've helped the team with...

I've collaborated with EMEA colleagues and leadership to refine messaging for the EMEA market.

Most surprising thing about Ashby...

The obsession to provide the best-in-class product to our clients. Everybody cares so deeply about what our clients need － it's refreshing to be a part of.

Something I'm proud of at Ashby...

I am proud to have guided over 175 companies through selecting Ashby as their ATS of choice. From companies as small as two hiring their first engineer to companies with over 100 employees and plans to double in size. It is so fun to see how Ashby can be a fit for everyone!

Something I've helped the team with...

I’ve been actively involved in onboarding new team members at Ashby, helping them get up to speed quickly and feel supported from day one. I love to be a go-to resource!

Most surprising thing about Ashby...

The pace of innovation! It is very rare to have a custom suggest an idea and then see it come to fruition so soon thereafter. Our release blog is a world of wonder 🎉

Something I'm proud of at Ashby...

I've helped document customer-journey milestones and enable fellow High Touch CSM's to work efficiently using documented playbooks and templates. As the team continues to grow, consistency in process and customer experience will help drive value and adoption for our customers and speed up the onboarding time for our new hires!

Something I've helped the team with...

I've helped document customer-journey milestones and enable fellow High Touch CSM's to work efficiently using documented playbooks and templates. As the team continues to grow, consistency in process and customer experience will help drive value and adoption for our customers and speed up the onboarding time for our new hires!

Most surprising thing about Ashby...

The size and efficiency of the team. From the outside looking in, you may guesstimate that the employee count is easily twice it's actual size. Ashby's attention to detail and emphasis on making the right hires culminates in an extremely effective, productive, and collaborative team with absolutely incredible results for the product and customers.

Something I'm proud of at Ashby...

I'm very proud that I brought in the largest deal in company history less than 5 months into my tenure here. This prevalent logo in the AI space will help spur growth as we move upmarket, and had a significant impact from a revenue perspective.

Something I've helped the team with...

I've built a "Mutual Partnership Plan" that some of my teammates use in their conversations with prospective customers as we map out the steps that need to be taken before a partnership is cemented. It can be a helpful project management tool that creates accountability and surfaces concerns.

Most surprising thing about Ashby...

It has to be how effusive customers are about the product. It's really fun to demo this for folks who have been using tools that haven't met their standards for a long time.

Something I'm proud of at Ashby...

I've helped to improve functionality of internal tools that are used to track issues sothat we can provide our users with timely updates. I appreciate how every person on the team is given the agency to make improvements when needed!

Something I've helped the team with...

I've collaborated with other team members to keep internal documentation up-to-date and am working on ways to improve documentation of processes so the team can support our customers most efficiently.

Most surprising thing about Ashby...

How quickly the product evolves and how thoughtfully executed every change has been!

Something I'm proud of at Ashby...

As the only dedicated resource to sourcing (for now!), I've been able to support hiring across all functions while partnering with hiring managers across the company. From setting up and implementing processes to providing product feedback and participating in community events, there's no shortage of ways to have impact.

Something I've helped the team with...

One of the great things about working at Ashby is the ability to balance day-to-day work with longer term projects that materially move the work forward. Taking this kind of proactive approach means I get to work on a project that will impact how we hire for engineering roles into the future, but that is also a fun break in the routine work.

Most surprising thing about Ashby...

How remarkably effective and balanced everyone is. I've worked in high-stress environments where it feels like there are fires everywhere, and Ashby is just the complete opposite. It's like being in a well-oiled machine without losing the innovation, creativity, and excitement of a growth stage company. Might be biased, but I think it comes down to the people.

Something I'm proud of at Ashby...

I've been working on our LinkedIn Ads strategy and it's been an amazing journey in teamwork. Redefining this strategy has required cross-functional efforts and aligning the execution across many folks. The results have rewarded the amazing work the team has done.

Something I've helped the team with...

For a Marketing team, being able to target the right audiences at the right time is crucial for any campaign or channel. I built a Total Addressable Market database that allows us to track and evaluate companies in our market and identify ones that are ready to start the sales cycle with us. This data improves our knowledge and targeting of prospects across many different channels.

Most surprising thing about Ashby...

Ashby's remote culture is unique; its values are designed to make each team efficient, autonomous, but aligned with the company goals.

Something I'm proud of at Ashby...

When scheduling interviews, hiring managers previously had to send a confirmation email after completing the scheduling process, which required extra clicks and was easy to skip by mistake. I built a feature which allows default confirmation emails to be configured in the scheduling flow so that they can be sent out automatically when the interview panel is finalized! This new flow is especially useful because it allows the email to be previewed and customized before finalizing the schedule and sending calendar invites.

Something I've helped the team with...

A few months ago, I came across an integral part of our application which was both complex and under-documented. I took the time to write up clear documentation and was thrilled when another teammate (Morten) followed it up with a refactor of the original API!

Most surprising thing about Ashby...

Our team has high standards, but never at the expense of a supportive environment! I always get the help that I need when I need it, and whenever I launch a feature, I feel greatly appreciated for my hard work.

Something I'm excited to work on at Ashby...

As the first CSM based in Europe, I'm super excited to help support our EMEA customers in getting the most out of Ashby. I'm also excited to leverage my past experience working in HR and recruiting tech to provide a smooth onboarding experience for customers and enable adoption across their organisation. I love working with data 🤓 so I'm looking forward to building out how we leverage this and enable teams to make data driven decisions through Ashby's epic reporting capabilities.

My onboarding experience at Ashby...

My onboarding experience has been great, the team was incredibly welcoming and supportive of my learning! Being the first High-Touch CS in the UK meant I was on a different timezone, but the team leaned in to support me by hopping on early calls which I'm super grateful for. I'm amazed by how well documented everything is and how if you have questions, you'll always find the answer!

Most surprising thing about Ashby...

How considered and thoughtful everyone...and everything is! From product releases that solve genuine pain points to the structure around internal communication. The team is incredibly efficient and collaborative, meaning we can truly support our customers and be proactive in addressing their priorities. Ashby listens to it's customers and employees, resulting in a truly excellent product and employee experience.

Something I'm proud of at Ashby...

I have been so excited to expand our team to include Customer Education and Knowledge Management. Even while still being in the building stages, the foundation we have laid for enablement has driven improvements in our content and related processes. The opportunity to further enable our customers to solve challenges and improve the TA experience using Ashby has been great to see.

Something I've helped the team with...

I restructured our onboarding approach in Support to group learning modules and materials by product area. This has been helpful in giving our new Support folks a deep understanding of the platform, but has made it's way to other Ashby newcomers on other teams.

Most surprising thing about Ashby...

I have learned that it is very possible to move swiftly while being intentional and thoughtful in one's approach. In other organizations, it can be easy to conflate being busy with being productive. It is not that way at Ashby. Having both the responsibility and sense of ownership to approach challenges with deliberate care and collaboration yields stronger results, better change management, and ultimately happier people. It's a unique approach that makes Ashby special.

Something I'm proud of at Ashby...

In May 2023, I joined Ashby to assume the responsibility of customer renewals and build out a scalable contract management process. By July, I had complete autonomy over our customer renewals and contract inquiries, and was able to deliver transparent and on-time renewals for both our customers and Ashby. This transition has helped to improve our overall customer retention, while creating a more intentional and positive renewal experience.

Something I've helped the team with...

I was thrilled to see Ashby identify the need for my role early on as a company, as a dedicated Contract Management team is essential for allowing Sales and Customer Success to dedicate their efforts to bringing on and supporting Ashby customers. The commitment to customer growth and success was evident in this business decision, and has proven effective since I joined Ashby to take over renewals and contracts.

Most surprising thing about Ashby...

The pure delight of Ashby's customers will never cease to amaze me, and is unlike anything I have experienced in Saas. This is, of course, due to Ashby's overall vision and the high level of talent they have secured. Each team with Ashby brings an essential element that adds to the customer fandom over Ashby that we see each day. It is a joy to engage with customers who are so infatuated with the product and the Ashby way!

Something I'm proud of at Ashby...

In my fifth month at Ashby, I closed our biggest deal yet. It was a great way to see firsthand how the whole team supports sales and comes together as we learn how to win in the enterprise space and displace legacy ATS providers. Building the enterprise sales motion has been really fun and I'm excited to see this record broken!

Something I've helped the team with...

As we continue to build enterprise pipeline, I've helped create sales collateral to support the specific needs we're uncovering to better support our competitive position and stand out as a thought partner vs just another vendor.

Most surprising thing about Ashby...

As a salesperson, the way Ashby team members embrace the One Team culture has been the most pleasant surprise. Folks across teams are proactive to open their networks to help book meetings and/or move deals along.

Something I'm proud of at Ashby...

We had our biggest hiring year to date last year! I built on our existing cohort model, and worked closely with GTM hiring managers to create streamlined processes that reduced our time to fill and kept us ahead of hiring goals.

Something I've helped the team with...

Most surprising thing about Ashby...

Product velocity. As an end user of the product, I see first hand how quickly our team actions feedback, and how impactful that is to my day to day. It's very meaningful!

Something I'm proud of at Ashby...

I built a new service for converting offer letters and signature documents. Our old system didn't support all the features necessary to successfully convert the wide variety of documents our customers had. The new service supports is much less likely to randomly rearrange documents and we have better tooling to monitor, debug, and fix problems.

Something I've helped the team with...

I automated the application of database index migrations in production, replacing a manual process. Better for security and less busy-work for engineers!

Most surprising thing about Ashby...

New hires are trusted like other engineers to make decisions and ship changes to the product. It's a little intimidating, but also really exciting to complete a task in your first few days and see it go live almost immediately.

Something I'm proud of at Ashby...

I added the employee permissions history panel and underlying audit logging. This will help customers work out why and when things have changed in their data and reduce the load on our team investigating.

Something I've helped the team with...

I updated the organization administration UI to have collapsible sections. This small change helped different people who used the UI to administer different parts of an organization and saved them time.

Most surprising thing about Ashby...

How much has been built and the quality of the features and the underlying code. There's a lot here and a lot still to be built but it's been easy to find and understand everything I've come across so far.

Something I'm proud of at Ashby...

I standardized processes to help our Startup Account Executives provide amazing experiences for our customers. We strive to become both product experts as well as thoughtful and trustworthy advisors for the businesses that we work with.

Something I've helped the team with...

A standardized dashboard in HubSpot for our Startup Account Executives that enables us to remain aligned on all the key areas of our motion. This dashboard has given us the opportunity to have a variety of meaningful conversations with both my direct team as well as other departments. As they say, you can't improve what you don't measure!

Most surprising thing about Ashby...

Ashby's thoughtful and intentional culture fuels our rapid innovation, creating an extraordinary number of Ashby super-fans in the market.

Something I'm proud of at Ashby...

I have been working on our new in-app Onboarding, which will hopefully help customers self-serve and more easily connect them to what they need in our documentation!

Something I've helped the team with...

I have recently been working on our Onboarding materials for new Startup CSM hires! Both refining what materials we introduce folks to, as well as crowdsourcing calls and emails that will serve as great learning tools.

Most surprising thing about Ashby...

How thoughtful everyone is about the work they do! We prioritize pretty fiercely, and that definitely leads to feeling like you are always contributing to important projects!

Something I'm proud of at Ashby...

When I joined in FEB '24 I really tried to hit the ground running generating pipeline in my new role. I was able to show the broader team success and shared my process to the whole sales team only a few quarters into my tenure. This also helped me excel in my first year and make the jump to Enterprise less than a year in to my time at Ashby.

Something I've helped the team with...

I talked about the outbound motion I helped create above but also just giving a really good sales experience when people come to Ashby and evaluate the platform.

Most surprising thing about Ashby...

When I first started the customer love really stood out and still does. Another things that's became evident since I started, is the level of talent working at Ashby in every department. Everyone is really passionate about the problems were solving and the customers in this space. It's pretty wild to see the diverse backgrounds and the success people have had before Ashby. There's so many examples across all departments where people have seen what good looks like.

Something I'm proud of at Ashby...

In my first quarter, we brought 15+ new integrations to market. I'm excited to keep up that velocity and keep building relationships with our partners across all of our programs.

Something I've helped the team with...

We launched a Premium Support program for our VC partners in collaboration with the Startup Customer Success team.

Most surprising thing about Ashby...

The communication culture! While completely remote, there are only 47 public Slack channels and clearly defined ways of communicating and documenting work.

Something I'm proud of at Ashby...

I've helped increase recruiter efficiency by making our bulk data import functionality easier to use and available to more internal users. I've also made workflow improvements across the app, from performance boosts for in-app notifications to fixing tricky caching issues with our candidate pipeline views.

Something I've helped the team with...

I've improved our codebase health by investing in our feature flag tooling and encouraging others to remove old flags after full rollout. We ship a lot, often, so our flag count was climbing rapidly, but we've now stabilised that growth and removed a lot of dead code in the process!

Most surprising thing about Ashby...

In engineering, the speed of shipping, unlocked by autonomy, an excellent team, and solid tooling. At Ashby overall, I've really appreciated the coherent company strategy which is documented, shared company-wide, and thoughtfully reviewed and updated.

Something I'm proud of at Ashby...

Improving our in-app tours has been a blast. I've got to learn about the platform from some incredible colleagues and then pitch ideas and implement! 😀

Something I've helped the team with...

I haven't "shipped" anything quite yet, but have a few exciting projects in the works that will greatly benefit the team!

Most surprising thing about Ashby...

The scale of our reporting feature! I didn't realize just how in-depth you could get. There are so many fully functional dashboards/reports already built out for customers to take advantage of on day one.

Something I'm proud of at Ashby...

I've built a series of new in-app tours tailored to specific customer goals, providing a more personalized onboarding experience. These tours help customers see the right information at the right time, ensuring they get the most relevant guidance as they navigate Ashby.

Something I've helped the team with...

Our team handles a high volume of questions from our startup customers, often needing to respond quickly and efficiently. I've built a library of hundreds of text snippets to help our team streamline repeated responses, saving time while ensuring consistency and the right tone in our communication.

Most surprising thing about Ashby...

The level of intentionality and detail in everything we do is remarkable. From internal communication to documentation, and the product itself, everything is meticulously thought through.

Something I'm proud of at Ashby...

Since joining Ashby, I revamped a portion of our internal training program for new hires, equipping them with the skills to conduct customer-facing calls with confidence. The redesigned program introduces realistic scenarios and feature-specific questions, ensuring new hires are well-prepared for live conversations.

Something I've helped the team with...

I'm really excited about a new quarterly outreach email to our Startup customers! The initiative is all about driving engagement and helping customers maximize the value of Ashby - whether through new features, expert tips, or underutilized tools. We're really interested in empowerment beyond Onboarding and this ties neatly into our ongoing efforts!

Most surprising thing about Ashby...

The strong culture of collaboration and intentionality. Before joining, I had read Abhik's blog post about thoughtful communication and his approach felt truly mythical. I can report that Ashby walks the talk: my days are uninterrupted by random pings on Slack. When I do seek input from others, team members provide valuable insights and are excited to help. I feel like I will be able to do my best work here.

Something I'm excited to work on at Ashby...

I’m excited to keep contributing to our growing list of customers and ensure they have a fantastic experience every step of the way! I’m genuinely impressed by the sheer number and quality of logos we proudly call Ashby customers. I love seeing Ashby success stories — whether on our website, G2, or just during a LinkedIn scroll.

My onboarding experience at Ashby...

I’m happy to report that the high expectations for onboarding, set during the interview process, have not only been met but exceeded! The onboarding experience has been smooth and well-documented, allowing me to feel confident when speaking with our customers about all the exciting features the Ashby platform offers. The sense of cross-functional collaboration from CS, Support, Partnerships, and beyond has been incredible.

Most surprising thing about Ashby...

For a relatively young company, the size of the Ashby community we've built and the speed at which it’s growing are truly remarkable. It’s incredibly rewarding to hear so often from our customers, and even former customers, about how much they love using our platform and working with our team.

Something I'm proud of at Ashby...

Supporting the (growing) SE team over the past year, from 1 SE (Chapman) to 3 (Chapman, Kushal, myself) to a fully staffed team of 8 SEs.

Something I've helped the team with...

Helping to update the SE new hire onboarding process to streamline the ramping period and get SEs working with customers as quickly and confidently as possible.

Most surprising thing about Ashby...

How fervent the Ashby user base is about our products. I've never worked at a company where people are this excited about how our technology (and the people behind it) support them!

Something I'm proud of at Ashby...

To help our go-to-market (GTM) teams, I've published lots of documentation to provide transparency around our approach to responsible AI development. As a result, our teams have been able to significantly speed up customer approval to utilize Ashby's AI features and functionality.

Something I've helped the team with...

I built Ashby's AI-Assisted Application Review feature, which has saved our customers (including our own Talent team) hundreds of thousands of hours. Beyond just saving time, this tool has made hiring fairer for candidates by reducing individual reviewer biases and decreasing reliance on simple shortcuts, enabling recruiters evaluate candidates more holistically.

Most surprising thing about Ashby...

The overall kindness, competence, and responsiveness of the team. All of the people I've worked with at Ashby are strong individual contributors, but what stands out to me is how quickly things get done and how easily people come together to solve problems for both customers and each other.

Something I'm proud of at Ashby...

A feature for Support to be able to "favourite" commonly used internal tools

Something I've helped the team with...

A performance overhaul of our Rich Text Editor

Most surprising thing about Ashby...

The creativity and humour.

Something I'm excited to work on at Ashby...

I'd like to help make Ashby as intuitive as possible. As someone who has been a recruiter in the past, I know how much an ATS can effect the day-to-day of a recruiting team. Having a platform that is designed for them and that is flexible and scalable can make a huge impact on an organization.

My onboarding experience at Ashby...

My onboarding at Ashby was great! Though there is a ton to learn, they did a great job of breaking up the process into bite size pieces. The culture at Ashby is special, I felt welcomed from day one.

Most surprising thing about Ashby...

The most surprising thing about Ashby is the rate in which features are shipped. It feels like there are new features and additions to the platform on a weekly basis. To me, this shows how much we care about the end users experience and feedback.

Something I'm proud of at Ashby...

I am on a quest to consolidate our design system, and make easier to see what we have. Clearing out the clutter and distractions helps me avoid those silly time wasting mistakes of using the wrong tool for the job.

Something I've helped the team with...

I added a feature that saves your notes as you are writing them. I really like building a feature that improves the product without changing how the user is working, and everything functions just a bit smoother

Most surprising thing about Ashby...

How laser focused everyone is on making a better product. No one is getting distracted by vanity numbers, competition, or fads.

Something I'm proud of at Ashby...

I've helped improve dashboard usability for some of our largest customers with features like Saved Views, Link Sharing and Filter Negations.

Something I've helped the team with...

I built a tool that allows our support team to track and understand the reasons behind scheduled dashboard delivery failures.

Most surprising thing about Ashby...

How the combination of protected focus time, trust and autonomy allows engineers to ship impactful features fast.

Something I'm excited to work on at Ashby...

Too many things. There are quite a few exciting projects in-flight that I want to contribute to in addition to setting up the codebase for even-more rapid iteration.

My onboarding experience at Ashby...

Thorough and supported. There is a lot of product to understand, but Ashby's culture of writing documents it well via normal process.

Most surprising thing about Ashby...

The amount intention behind decisions. Features and code are thought through super well and the emphasis is on getting it right over speed. But, there is enough in place that we still can ship fast.

Something I'm proud of at Ashby...

I've made various improvements to our API, shipped a few new endpoints and automated the creation of some of our documentation. I've shipped a new partner integration, as well as lots of other minor tasks!

Something I've helped the team with...

I've worked on some of our internal tooling, adding features to streamline people's workflows.

Most surprising thing about Ashby...

The dedication to a productive and trusting work environment is very refreshing. The flexibility and freedom as to how I work and the rigorous lack of non-useful meetings means I feel like I'm shipping a huge amount already!

Something I'm proud of at Ashby...

I've been really excited to test different approaches to onboarding our customers - working closely with Morgan to try and figure out the best route to get a customer stood up and finding success with Ashby

Something I've helped the team with...

I'm currently working on building out a table of contents, with document summaries included, for the Customer Success team once they've onboarded - you read a lot during your onboarding phase, and the idea of this summary is to make it easier to go back and find a useful document that you may have read in week 2!

Most surprising thing about Ashby...

The speed which the team ships updates, fixes, and entire new features to the team. The cadence that we're getting things into our customer's hands is second to none, and we're constantly able to make our customer's lives much better!

Something I'm proud of at Ashby...

I've helped 90 exciting startups across Europe, Africa, the Middle East, and Asia-Pacific evaluate and get started with Ashby to achieve their ambitious hiring goals.

Something I've helped the team with...

I'm currently the onboarding buddy for two of our newest Startup Account Executives in EMEA, showing them the ropes and helping them ramp up as quickly as possible so they can start running ATS evaluations with our prospective customers.

Most surprising thing about Ashby...

In a relatively short time, Ashby has become one of the best ATS's on the market (the best in my opinion, but I might be biased!). Having worked at multiple software startups in the past, it's truly mind-blowing how quickly we've become a category leader, how good and fast our Product and Engineering teams are, how talented, thoughtful, and tenacious the team is at large, and most importantly how much our customers love us and how much value we're delivering for them.

Something I'm proud of at Ashby...

One of my favorite projects I've worked on is the Support Team Newsletter. Our newsletter creates a central repository for meaningful updates that impact the Support Team, and it has provided visibility for the larger team to see what Support is working on.

Something I've helped the team with...

Alongside the updates to our Support hiring process, I've reworked the Support contractor interview process to improve the technical assessment and more effectively evaluate the skills needed to succeed in this role.

Most surprising thing about Ashby...

The way we care for our customers. We collaborate cross-functionally to anticipate and resolve issues typically before customers notice.

Something I'm proud of at Ashby...

The launch of our Ashby Foundations webinars! It's the first live webinar series that the Startup Customer Success team has conducted.

Something I've helped the team with...

Leading the live webinars project along with Daashon, Janica, and Jared. It was great to be able to bring in past webinar experience from outside of Ashby and collaborate with everyone to get this project off the ground.

Most surprising thing about Ashby...

How genuinely excited everyone is to be working at Ashby!

Something I'm proud of at Ashby...

I built a set of data models and a consolidated dashboard for the RevOps team to help surface customer account mismatches between our CRM, sales records, and Ashby’s backend. It’s made it easier to spot issues early and reduced a lot of the manual work the team used to do.

Something I've helped the team with...

We use dbt for data modeling at Ashby, and I led the effort to restructure our dbt project - proposed the changes and got them deployed. The goal was to make the project more streamlined and maintainable, with clearer data layers and schemas, as well as practices that scale better with the team. And it’s been great to see it working well in practice.

Most surprising thing about Ashby...

The level of thoughtful communication - I’d heard it was part of the culture, but experiencing it firsthand was a pleasant surprise. It’s been absolutely rewarding to work with a team that respects your time - meetings are rare and purposeful, and most updates come through clear, thoughtful write-ups.

Something I'm excited to work on at Ashby...

I'm excited to help advance Ashby to the biggest vision possible - to help those in TA and TM have a complete end to end tool that feels like they dreamt it themselves.

My onboarding experience at Ashby...

Great so far!

Most surprising thing about Ashby...

That it's hard to find a negative review on the product OR the team - unheard of in the HRTech space!

Something I'm proud of at Ashby...

I spearheaded Ashby’s first user conference, Ashby One. It was incredibly rewarding to see the enthusiasm and positive feedback from our customers, community, and team.

Something I've helped the team with...

We streamlined our event planning workflows and onboarded key vendors to support operations, enabling us to scale and run more events efficiently.

Most surprising thing about Ashby...

I sensed that we had a strong customer base, but our customers really rave about us all the time! They constantly share their love of Ashby by email, social media, at events, etc.

Something I'm proud of at Ashby...

In my first 90 days I built a one-pager that outlines Ashby's data migration options, new resources for strategic customers who are implementing, and I am currently working on developing our high touch implementation process.

Something I've helped the team with...

I think the high touch implementation process will have the most impact at Ashby, as it will allow us to transition implementing customers from CSM's to a dedicated Implementation Specialist for support during the onboarding period.

Most surprising thing about Ashby...

The agility and velocity of our Product and Engineering teams has been mind-blowing. I have been at a few startups in my tech career, but never one that essentially actions feedback in real time as often as possible.

Something I'm excited to work on at Ashby...

My goal at Ashby is to be a trusted advisor to my hiring managers, partnering to make the best hiring decisions for their teams. I've worked with hiring managers who dread the task of hiring, as well as those who get excited about building their team. My hope is that I can steward a sense of excitement and optimism around hiring among the teams I work with.

My onboarding experience at Ashby...

So far, so good! My first week was in Cancun, so it's really hard to have any constructive feedback as of yet - I may come back to this one!

Most surprising thing about Ashby...

The company's success, given the economic climate in tech! That's what got me so intrigued about the company, and excited about the role.

Something I'm proud of at Ashby...

Working on the content for Ashby ONE as my first major marketing project is a career highlight! Coaching our speakers and ensuring they had an exceptional experience at our first user conference was so much fun. I learned a ton and feel like I've found my dream role at Ashby.

Something I've helped the team with...

Scaling our courses to enable the TA community has been really meaningful to me as a former recruiter. I'm thrilled I get to use my Learning & Development background in a new way and don't have to shelve the TA knowledge I amassed in past roles. I get to blend it all together for Ashby's courses and events.

Most surprising thing about Ashby...

How much weight is placed on product feedback and feature requests. Ashby's product and engineering teams act quickly and thoughtfully to make our customers' experience the best it can be. Their speediness blows me away.

Something I'm excited to work on at Ashby...

I'm excited to build a deep understanding of our mid-market customers and then align our sales talent and resources to help accelerate their growth from start-up to global enterprise.

My onboarding experience at Ashby...

It's been fantastic! I'm genuinely impressed with the amount of documentation and resources available on day one. Having worked at a number of organizations at a similar stage and size, I can say that this is easily the best onboarding experience I've had.

Most surprising thing about Ashby...

Seeing the operating principles in action. Throughout the interview process and onboarding you immediately recognize an "Ashby way" of doing things that is thoughtful, empathetic and efficient.

Something I'm proud of at Ashby...

I built a tool that sends our CSMs an email when one of our customers puts up a Head of Talent/Recruiting role. It helps us stay engaged with our customers and builds relationships from day 1.

Something I've helped the team with...

I really enjoy working on our Talent Trends reports! It takes a lot of effort to model ATS data and find relevant insights. Providing these benchmarks and trends to our customers helps them add context to what they are seeing in their day-to-day life and ensures we provide tools that support modern recruiting.

Most surprising thing about Ashby...

Ashby is very transparent with their goals and projects. I really enjoy getting to see what each team is producing and how at the center of every decision is making a product that customers will love.

Something I'm excited to work on at Ashby...

I am looking forward to continuing to improve the implementation experience for our customers and streamlining internal processes.

My onboarding experience at Ashby...

Great! I have appreciated the onboarding checklists and willingness of everyone to meet for coffee chats.

Most surprising thing about Ashby...

The culture! Everyone seems very involved in the continued success of the org and of the "work hard, play hard" mentality. Everyone has been super helpful thus far!

Something I'm proud of at Ashby...

I've built workflows and processes that have improved CRM data cleanliness, making it easier for teams to access accurate and reliable information. This has enabled streamlined reporting and reduced inconsistencies.

Something I've helped the team with...

I completely redesigned our lead routing process across multiple systems to ensure we are set up for 2025 and beyond!

Most surprising thing about Ashby...

How laser-focused the entire team is on growing and hitting goals. The combination of energy, focus, and determination is unmatched.

Something I'm proud of at Ashby...

I focus on deep discovery—uncovering what truly matters to customers and turning insights into action. It’s not just about asking the right questions, but about connecting the dots to drive real outcomes.

Something I've helped the team with...

I've worked with cross-functional teams to create business value assessments that showcase Ashby’s impact, giving Talent Leaders a stronger voice to drive change.

Most surprising thing about Ashby...

One of the most surprising things about Ashby is how much depth is built into every feature—it’s not just an ATS, but a full-fledged analytics and automation powerhouse.

Something I'm excited to work on at Ashby...

Ashby's broad and deep feature set provides many interesting UI, UX, and architectural opportunities. I'm looking forward to building on top of this with features that are easy and pleasant to use, whilst still meeting the needs of power users!

My onboarding experience at Ashby...

The whole process has been extremely smooth - well thought out, structured, and considerate. Support has been available at every step, and everyone has been quick to assist when needed.

Most surprising thing about Ashby...

The emphasis on getting things done, avoiding unnecessary busy work, keeping calendars clear and maximising focus time. It is refreshing and very much welcome.

Something I'm proud of at Ashby...

A contribution that I'm proud of is developing strategic partnerships with hundreds of customers, helping them not just use our platform effectively, but actually improve their overall recruiting operations through knowledge sharing my experience and what I've learned through cross-company insights.

Something I've helped the team with...

I've helped build out our extensive and thoughtful internal documentation, establishing processes that enhance how RecOps, Professional Services, and cross-functional teams work together. I've also helped streamline and add to structure to communication between RecOps and CSMs to ensure our customers have a cohesive experience across everyone they work with at Ashby.

Most surprising thing about Ashby...

The genuine transparency I see at every level. Everyone really is an open book, and that openness creates such a strong foundation for collaboration and trust.

Something I'm proud of at Ashby...

I worked on performance improvements on our database layer to reduce loading times and errors due to timeouts across multiple sections of the platform for enterprise customers. I managed to reduce the number of errors they were seeing by 30% and improve loading times by at least 50%.

Something I've helped the team with...

I built a new e-signature integration, which required a large refactor to accommodate any future e-signature integration easily. Alongside it, I created playbooks for engineering on how to work with those integrations and for support on solving and tackling different issues that may come from e-signature workflows.

Most surprising thing about Ashby...

The speed from the engineering team. It's amazing that we release changes and new features multiple times per day to our customers.

Something I'm proud of at Ashby...

One of the projects I’m proudest of was partnering with a teammate to support a major customer by reviewing and improving their offer letter templates. It was a detailed and time-intensive process that required a lot of collaboration, communication, and care. It wasn’t flashy, but it really demonstrated how much we’re willing to go the extra mile for our customers - and how well we work together as a team.

Something I've helped the team with...

I’ve contributed to improving our onboarding experience by sharing feedback and ideas from my own ramp-up, some of which are already being implemented for future new hires. I’ve also worked with teammates to fine-tune internal documentation and support workflows - small adjustments that help us move faster and more confidently when supporting customers.

Most surprising thing about Ashby...

I’ve been consistently impressed by how intentional and thoughtful our decision-making is, both in how we build and ship product updates and in how we structure internal processes. Nothing feels rushed or reactive, but we’re still incredibly agile and responsive. It’s super obvious that every decision is grounded in principles and context, which creates a lot of trust across the team.

Something I'm excited to work on at Ashby...

I'm excited to combine my experience with learnings from the RecOps Community and combine our insights with the detailed recruiting data provided by Ashby. My goal is to develop a strong framework that helps companies excel by implementing tried and true RecOps practices. I'm eager to assist our customers in leveraging Ashby to succeed in any recruiting environment and to turn data into a valuable asset that helps their teams excel.

My onboarding experience at Ashby...

I’ve really enjoyed my onboarding experience—it’s been fantastic! The detailed documentation and the chance to meet many members of the team have made my transition smooth and welcoming. I’m feeling right at home already!

Most surprising thing about Ashby...

The most surprising thing so far has been the company's approach to communication. When I first read Ashby's Operating Principles, I thought they sounded almost too good to be true. But I've found that Ashby truly lives up to these principles. The emphasis on thoughtful communication is genuinely practiced and felt throughout the company.

Something I'm proud of at Ashby...

I’m proud of the early impact I’ve had in shaping a smooth renewal experience for our customers. I’ve worked closely with the Customer Success team to support upcoming renewals and ensure they’re set up for success, both from a commercial and relationship standpoint.

Something I've helped the team with...

I’ve shared feedback with Alex based on my experiences at previous companies, and I really appreciate how open she’s been to incorporating that into our processes. Some of those conversations have led to small but meaningful changes that help streamline workflows and create more clarity for the team—which ultimately supports a better experience for both our customers and internal stakeholders.

Most surprising thing about Ashby...

Ashby is a hidden gem—not just because of the incredible product we deliver for customers, but because of the environment, culture, and amazing people that make it all happen.

Something I'm proud of at Ashby...

I'm super proud to have onboarded 125+ start-ups in EMEA to Ashby since joining, it's so exciting to see the momentum we now have across the globe, and to work with Europe's most ambitious businesses!

Something I've helped the team with...

As an early joiner to the EMEA team, it's been great to help build on our European sales team culture. We've got a really tight-knit team - it's always fun when we get together on a quarterly basis. I think this is especially important in a remote setting, and it's been a fab forum to share knowledge!

Most surprising thing about Ashby...

It truly feels like being on a rocketship - it's really exciting to see how quickly Ashby is becoming a key player in the ATS market and posing a good challenge to our competitors. This is even more exciting in Europe as we're still a fairly new team here and the Ashby buzz seems to have caught on fast!

Something I'm excited to work on at Ashby...

My goal is to further accelerate our customers' time to value and drive deeper adoption of Ashby. I’m excited to help refine and develop scalable playbooks that empower our High Touch customers to fully leverage Ashby with confidence.

My onboarding experience at Ashby...

Onboarding at Ashby has been incredibly smooth. The documentation is thorough, well-organized, and strikes the perfect balance between detail and clarity, making it both comprehensive and easy to follow.

Most surprising thing about Ashby...

The level of thoughtfulness and attention to detail! Every aspect of Ashby's operations is driven by a clear purpose—from how we communicate and document information to even the smallest interaction within our product. This enables us to deliver a truly outstanding experience for our customers.

Something I'm excited to work on at Ashby...

I'd like to dive deeper into supporting developer topics and become an expert on helping our customers implement development strategies with our API and Webhooks.

My onboarding experience at Ashby...

So far everything has been great and Sara has been incredibly supportive. There's still a ton to learn and I'm excited to dig in.

Most surprising thing about Ashby...

Ashby cares deeply about customer feedback and makes meaningful changes that impact the organizations that request them.

Something I'm proud of at Ashby...

Added tracking of IP addresses for submitted applications and allowed customers to edit the schedule of an interview before sending a scheduling request.

Something I've helped the team with...

Built a history view for the schedule to help with debugging scheduling issues.

Most surprising thing about Ashby...

How much time I can focus on deep work is amazing. Once you experience that, you really start to wonder how you could ever work any other way.

Something I'm excited to work on at Ashby...

Ashby's ability to grow with your team rather than grow out of it. Whether it's UI/UX or engineering, the challenge of building a tool that caters to both small and large teams is one I'm excited to tackle. I'm looking forward to working with the team here to build a lovable product that will delight our customers.

My onboarding experience at Ashby...

Thoughtfully intentionally - From day one, every day has had a clear objective to get me closer to becoming a confident and integral member of the team.

Most surprising thing about Ashby...

The autonomy (like real autonomy...). Everyone here is extremely talented so it's easy to see how there is a deep trust in one another to do the right thing for our customers. Additionally, everyone is genuinely supportive of each other which helps validate our abilities and further strengthen that trust.

Something I'm proud of at Ashby...

We are redefining the customer journey for our High Touch customers to ensure they receive value in every interaction with their CSM. Our focus is on equipping CSMs with the tools and insights needed to consistently deliver that value.

Something I've helped the team with...

We are centralizing onboarding across all of Customer Success so that anyone who joins - from Startup CSM to Professional Services has a consistent experience. Not only does this allow for new hires to meet folks across different CS teams, but we've improved the time to ramp for our CSMs.

Most surprising thing about Ashby...

The thoughtfulness behind every project, interaction, and meeting. At Ashby, our team recognizes the immense opportunity ahead and is driven to turn it into reality.

Something I'm proud of at Ashby...

As one of my first contributions, I built an internal tool that improves the development process for our main website. More recently, in an unexpected turn of events, I built the Ashby One conference website on a tight deadline and on a platform with which I had no prior experience. This enabled our marketing team to proceed with the planned launch on schedule.

Something I've helped the team with...

One of my very first projects at Ashby was the inline Email Templates previews, and it has definitely had the most impact so far. Super-grateful to Moody for helping steer its direction. It’s an incredibly useful feature, and I’m confident users love it. I’m super excited about the opportunity of building something that will surpass the impact of that!

Most surprising thing about Ashby...

The most surprising thing about Ashby is the speed and intuitiveness of the development experience, particularly for a product that is so developed and mature. The top-notch DevOps experience that the team has built enables us to ship new features at an incredible rate.

Something I'm excited to work on at Ashby...

Excited to contribute to the product!

My onboarding experience at Ashby...

Great so far.

Most surprising thing about Ashby...

The documentation.

Something I'm excited to work on at Ashby...

There's always been a gap in TA reporting at every company I've worked at. At most companies, we didn't have easy functionality to pull and report on the data. At other companies, we had the functionality but we would just have stock reports on recruiter and source channel metrics. I would end up doing a lot of ad hoc analyses from disparate data sources to try and diagnose problems in our hiring funnel. The opportunity to work for a company that is building an All-In-One recruiting product with best-in-class, customizable reporting capabilities was too good to pass up.

My onboarding experience at Ashby...

It's been great so far. The amount of information available and easily accessible from Day 1 has made the ramp up faster than at most companies. I'm looking forward to meeting the Engineering team next week to do a deeper dive into our interview process for their department.

Most surprising thing about Ashby...

I'm going to cheat here a bit and list two. #1 - Product velocity. It seems like the Engineering team is able to move really fast, with a lot of autonomy, and ship a lot of features which is great to see. #2 - Company growth. Stealth launch in 2020, public launch in 2022, still in relatively early stage but already have some notable industry-leading tech customers like Shopify, Snowflake, OpenAI, etc. The growth in just 2-3 years since public launch is beyond impressive.

Something I'm excited to work on at Ashby...

I'm excited to help continue our early success in the enterprise space where the complex challenges our customers are trying to solve for are rapidly moving targets, especially in talent tech!

My onboarding experience at Ashby...

Joining Ashby has been a whirlwind of learning and meeting exceptionally bright and caring new colleagues. I've been especially impressed by the level of documentation that exists today for such a complex product but have also greatly appreciated the near daily interactive live learning sessions with leaderships and peers digging into not only the nuances of platform functionality, but also context around the customer feedback requests that are driving the roadmap. Customer obsession and a high bar for product functionality is really impressive here.

Most surprising thing about Ashby...

The platform's data model/architecture is far more robust that I was expecting. Each and every department and team is truly customer obsessed.

Something I'm proud of at Ashby...

I’m proud that I was able to start contributing as early as week 3. I took ownership of managing anniversaries for our Startup segment, our largest to date, and built out templates, sequences, and backend efficiencies to streamline the process. Even as a small and mighty team, we’re setting strong foundations to scale with a proactive, seamless approach to renewals that keeps things running smoothly as we grow.

Something I've helped the team with...

I'm helping the team setting up workflows that help the team get ahead of renewal conversations especially for our high-volume startup segment. I've worked closely with our data team to improve our usage dashboards and create a single source of truth. This will help our team better understand customer usage and ensure they are on the right plan during renewals or mid-contract adjustments.

Most surprising thing about Ashby...

How mature, organized, and forward-looking everything and everyone is, especially internal communication and collaboration. The way teams work together so seamlessly and share knowledge day-to-day has honestly blown my mind. People are always ready to jump in and support one another and across teams which creates a super collaborative and energizing environment. Also, I’ve been really impressed by how much appreciation and recognition is shared, not just from customers, but internally too. The shoutouts and positive feedback flying around daily really fuel everyone’s motivation and success. It makes Ashby feel like a genuinely supportive place to grow and contribute.

Something I'm excited to work on at Ashby...

Having spent the majority of my career in Talent Acquisition, I’ve seen firsthand the challenges and limitations of today’s TA tech landscape. I understand the importance of a talent strategy that drives hiring excellence, and I’m excited to continue building on Ashby’s innovations to help elevate recruiting processes and analytics. At the end of the day, people are an organization’s most valuable asset, and investing in a talent strategy that supports this is crucial. I’m thrilled to be part of Ashby’s mission to provide organizations with the tools they deserve to achieve hiring success and make a lasting impact.

My onboarding experience at Ashby...

It's been great! I've been so impressed with the level of organization and rigor. Additionally, everyone has been incredibly welcoming which is so appreciated in a remote environment.

Most surprising thing about Ashby...

For a company of Ashby's stage and size, I've been really impressed with the level of organization and rigor (as mentioned above). I've been at larger and later stage companies that we're not as far along as it relates to its onboarding process- very impressed with Ashby's onboarding approach!

Something I'm excited to work on at Ashby...

I'm excited to use my experience in the talent acquisition landscape to build strong relationships with our customers and help them get the most value from Ashby. My goal is to help organizations drive growth by helping them make better hiring decisions and transforming their hiring workflows.

My onboarding experience at Ashby...

My onboarding experience with Ashby has been awesome! Any question I've had so far has easily been answered through the wealth of resources available - company documentation, Slack channels, or through conversations my team. I feel confident that the onboarding process will help me ramp up as efficiently as possible.

Most surprising thing about Ashby...

What has surprised me the most is how, in just a few short years, Ashby has quickly built a strong reputation in the talent acquisition world, created loyal customers and become a leader in the space.

Something I'm excited to work on at Ashby...

I want to make the People / Talent space the most fun and modern area in tech.

My onboarding experience at Ashby...

It has been fantastic!

Most surprising thing about Ashby...

I feel like I've known everyone here for years. I can already tell the culture is great and the people are amazing.

Something I'm excited to work on at Ashby...

As I ramp up, I'm focusing primarily on our Scheduling product, which is really exciting because it's such a core part of every company's recruiting workflow. The product is already quite powerful, but my goal is to build the fastest, most intuitive, and most delightful scheduling experience on the market -- both for hiring teams and for candidates!

My onboarding experience at Ashby...

Joining Ashby has been a great experience. The breadth and depth of high-quality documentation is unlike anything I've seen and has enabled me to get up to speed rapidly in a very self-driven way. Coupled with live sessions, an onboarding buddy, and welcoming teammates all around, my ability to contribute has grown meaningfully each day and I've felt incredibly supported every step of the way.

Most surprising thing about Ashby...

After a fantastic hiring process, I came in with pretty high expectations — and every single one of them has been met or exceeded. I also find myself being consistently floored by how smart, hardworking, and kind our team is; and that makes me incredibly grateful and inspired to come to work each day.

Something I'm proud of at Ashby...

I’m proud of helping tackle the increasing case load that the support team has faced as our customer base has grown. As more customers begin using Ashby, the volume and complexity of support requests rose significantly. These efforts not only reduced response times but also helped the team stay ahead of the curve, ensuring we could maintain a high level of support quality as we scaled.

Something I've helped the team with...

I’m excited to contribute to Ashby’s world-class support team by enhancing processes and strategies to better serve our customers. As Ashby continues to grow, welcoming startups to enterprise-level clients, I look forward to optimizing support operations to ensure a seamless experience for all.

Most surprising thing about Ashby...

The pace at which the product and engineering team ship updates is outstanding. Every day, small but meaningful improvements are made to the system, and in the short time I’ve been here, there have already been multiple major releases that are true game changers for our customers. The excitement around the product, both internally and externally, is real, and it’s been incredible to be part of that momentum.

Something I'm excited to work on at Ashby...

I'm looking forward to supporting engineers to do their best work - keeping them motivated and challenged whilst building a world class product.

My onboarding experience at Ashby...

It has been fantastic so far. Everything is very well organised and there is a lot of thought and intention behind every step of the process without making people feel overwhelmed by how complex the product is.

Most surprising thing about Ashby...

The emphasis on thoughtful communication is real and it does really work. In spite of it being very different from a lot of other companies, everyone is incredibly supportive and I'm always able to get useful responses from everyone in the team.

Something I'm proud of at Ashby...

Developing our account-based marketing program to provide a more holistic and personalized experience for enterprise companies interested in making the switch to Ashby.

Something I've helped the team with...

Facilitating more in-person interactions between Ashby's current and future customers at events of every size.

Most surprising thing about Ashby...

How intentional and thoughtful every norm, guideline, and principle is. Despite the scale at which we operate, I never feel bogged down by red tape, or that my time is wasted on needless meetings or tasks. I'm free (and encouraged!) to spend my time as productively as possible at every turn. That is not always the case at companies of our size and growth rate.

Something I'm proud of at Ashby...

I built Ashby's AI Content Assistant. Ashby users can bring their AI workflows directly into the app and leverage the deep context they have about candidates and Ashby utilities (like substitution tokens) to improve their content generation.

Something I've helped the team with...

I built an operations tool to rollout new features to organizations based on the number of users an organization has. This helps engineers de-risk their feature rollouts and target organizations that may benefit from feature based on their size.

Most surprising thing about Ashby...

How sharp everybody is. The bar is continually raised by those I interact with at Ashby and it makes me want to be better and do better work. I also was very surprised by the depth of the product and how each area (scheduling, sourcing, etc.) could compete on the market in and of itself!

Something I'm proud of at Ashby...

I’m proud of helping elevate Professional Services in EMEA from a global function to a strategic partner for customers within the region. By leaning into complex enterprise implementations and cross-functional collaboration, I’ve focused on strengthening how we navigate the nuances of multi-country, multi-language deployments and ensuring customers get the most out of their onboarding experience with Ashby.

Something I've helped the team with...

I’ve helped the team by building structure around the ambiguity of complex implementations, ensuring we step back to understand the bigger picture and determine the right outcome for the customer at every touchpoint. This has led to smoother transitions to BAU teams, greater continuity throughout the customer journey and a more consistent, high-quality experience that sets both our customers and the regional team up for long-term success.

Most surprising thing about Ashby...

The most surprising thing about Ashby is how deeply our operating principles prioritise customers first. Every decision and every interaction is grounded in delivering long-term value, with a clear focus on doing what is right for the customer rather than what is easiest in the moment.

Something I'm proud of at Ashby...

In my first three months here at Ashby I've been amazed at the collaboration across the team especially as we move up market and refine our processes. I've been pleased to contribute my experience in enterprise selling and help us continue to sharpen the knife as we bring on some of the most innovative and forward thinking enterprises.

Something I've helped the team with...

Even in my first 90 days, we all have a major impact on the business. Especially in helping to build things out like our internal sales tech stack and outbounding process. As a team we are continuously growing and evolving and being part of that process has been amazing.

Most surprising thing about Ashby...

It still remains the customer love in the market. I've never seen a product before that is so wholly loved by all of it's user base.

Something I'm excited to work on at Ashby...

I'm hoping to help shape the sales org with solid best practices while working closely with product to implement product improvements that are requested from the market. I'm also hoping to win some big logos to help continue Ashby's amazing growth!

My onboarding experience at Ashby...

So far so good! Love the systems in place, makes things pretty smooth. I also feel very warmly welcomed and the people so far are great! Enjoy the onboarding checklist - makes it easy to keep up and stay ahead if desired.

Most surprising thing about Ashby...

From the outside looking in - it's the competitive nature of Ashby. Ashby is taking the space by storm and it's very exciting to see.

Something I'm proud of at Ashby...

Creating clean and accurate financials which help to inform business decisions throughout Ashby. We can't know where we are going if we don't know where we have been.

Something I've helped the team with...

I've created automation whenever possible to reduce administrative workload on fellow team members so they can focus on what they do best.

Most surprising thing about Ashby...

How truly smart everyone is I work with here - everyone is best in class.

Something I'm proud of at Ashby...

I have worked with my Implementation Specialist teammates to integrate the Workday implementation process with the overall process implementation. Now, we have a truly collaborative customer experience where the TA and HRIS teams are aligned and decisions can be made efficiently and configuration completed confidently.

Something I've helped the team with...

Workday knowledge was pretty sparse before I joined Ashby. I've built an enablement page with Loom recordings of the overall process flow for customers with a Workday integration, as well as bite-sized videos of the more advanced features that are available to customers with a Workday HRIS integration.

Most surprising thing about Ashby...

I'm pretty sure Benji has read every book ever written 😲 I love how engaged he is with the product and the team!

Something I'm proud of at Ashby...

I serve as an advisor in recruiting operations, helping our Support and Customer Success teams tackle customer challenges.

Something I've helped the team with...

Create internal documentation that strengthens the partnership between RecOps, Professional Services, and other teams. Build clean, repeatable dashboards that empowers Ashby to better support our customers.

Most surprising thing about Ashby...

The talent across every team is next level. People here are incredibly good at what they do, but they don't take themselves too seriously.

Something I'm excited to work on at Ashby...

As Ashby continues to grow, I want to keep improving the usability and experience of our powerful products and creating new features to help our customers work more efficiently.

My onboarding experience at Ashby...

Very supportive! Everyone was so welcoming and happy to answer all the questions I had. The onboarding tasks were very helpful in helping me understand the product and our customers.

Most surprising thing about Ashby...

The amount of trust the team has for one another–even for the new hires! Everyone trusts each other to do their part well, and also how we all can work efficiently without having endless meetings.

Something I'm proud of at Ashby...

Ramping quickly and to a full book of business and ease the burden on my CS colleagues. We've been growing quickly and right-sized books give us space to be strategic partners to our customers.

Something I've helped the team with...

Leading the Scheduling Onboarding and CSM Office Hours for Ashby teammates! Love being a resource for others and able to enable colleagues to some of the more complex features in Ashby.

Most surprising thing about Ashby...

How flexible and configurable the product is while maintaining a high level of intentionality. Customers have an array of design decisions to make within Ashby and each connects purposefully throughout the platform (a great example is Permissions set-up and the downstream visibility into reporting metrics).

Something I'm proud of at Ashby...

I'm proud of helping many customers onboard with Ashby! Change management can be stressful so it is incredibly satisfying to help teams across the finish line and set them up for success with our platform!

Something I've helped the team with...

I have shared some reporting best practices with my team! Ashby's reporting capabilities are extremely robust so there are always new things to learn & share when you come across them. Better yet, there is an incredible culture of learning from teammates - if a teammate comes across something useful, they will absolutely share it with you!

Most surprising thing about Ashby...

Truly just how impressive everyone is. Not only is everyone I've encountered exceptionally intelligent, but they are also exceedingly kind, and all have interesting hobbies outside of work (including but not limited to running ultra-marathons, rock climbing, making music, etc).

Something I'm excited to work on at Ashby...

I want to make QA at Ashby a trusted part of the development process. I also want to give QA Engineers full ownership over product quality, so we're not just testing features but actively reducing risk and helping ship at a high velocity!

My onboarding experience at Ashby...

It has been fast-paced yet seamless, no-nonsense with excellent communication standards, and exactly what I had hoped for. Ashby trusts you to figure things out and make an impact quickly. Everyone here is kind and helpful and genuinely cares about building a world-class product, which has stood out strongly since day one.

Most surprising thing about Ashby...

The level of transparency from leadership is really refreshing, and we actually follow all our operating principles! There's no unnecessary process just for the sake of it, and you always know what's going on and who's responsible for what.

Something I'm proud of at Ashby...

Planning in-person events for our teams!

Something I've helped the team with...

I lead our onboarding process and continue to make improvements as we scale. I've added countless automations to our onboarding workflow, creating a (hopefully!) seamless experience for new hires.

Most surprising thing about Ashby...

How great the people are! I meet with all new team members, and continue to be impressed by the level of talent we bring on board.

Something I'm proud of at Ashby...

Ramping up super fast to jump into our Startup Customer Success Team and add extra capacity to start working with our customers!

Something I've helped the team with...

I've already had a chance to co-host on the Foundations Webinars in my first 2 months of joining Ashby and am preparing to start hosting these Webinars myself to offer more time slots for our global customers!

Most surprising thing about Ashby...

How deeply intentional everyone is about everything they do at Ashby. Whether it's the Documentation they publish, the Code the write or the Customer Emails they draft, there is an incredible level of care, intention and love behind all of this!

Something I'm excited to work on at Ashby...

I'm excited to work on the continued growth of the people function within Ashby, supporting folks to do their work by partnering deeply to solve issues together.

My onboarding experience at Ashby...

Everyone has been super welcoming and informative so far. All thumbs up leading up to day one!

Most surprising thing about Ashby...

The size of the whole team caught me by surprise. As an outsider (until now!), I would have guessed there were many more people making up this team. That's a real testament to the team's level of commitment and expertise given how strong the product is.

Something I'm proud of at Ashby...

I am proud of partnering with our startup customers to make their renewal process seamless and easy while providing a good customer experience

Something I've helped the team with...

I helped the Contract Management team lean into using AI more in our day to day. Specifically by helping pilot and rolling out the Renewal Insight Assistant

Most surprising thing about Ashby...

How much structure and process we have in place while still being a young and scrappy startup

Something I'm excited to work on at Ashby...

I am pumped to bring operational excellence to Ashby's cohort hiring model to create exceptional outcomes for hiring teams and candidates. I am excited to learn and share those learnings with the broader community to improve hiring for our entire industry.

My onboarding experience at Ashby...

The onboarding and access to systems and tools has been seamless. I am so excited to get access to Ashby PeopleOps!

Most surprising thing about Ashby...

The intentionality. Every decision and pursuit is carefully considered and evaluated.

Something I'm excited to work on at Ashby...

I’m in the unique (and very lucky!) position of using the product we’re building every day as a recruiter. I’m excited to help build the flywheel: using Ashby to find and hire great technical talent, who then ship features that make the product even better and ultimately make recruiters’ lives everywhere a little easier.

My onboarding experience at Ashby...

Very thoughtful! There’s lots of documentation to help new hires ramp up, paired with meaningful involvement from senior leadership, including multiple founder-led sessions to build a strong understanding of the product. I also got to attend our Chicago offsite early on and meet key stakeholders in person, which was a great start

Most surprising thing about Ashby...

How small some of the teams are! There’s an incredible amount of firepower coming from a small group of very talented people. More than once, I’ve assumed a feature was built by a whole team, only to find out it was just one engineer. It’s a real testament to how well our operating principles work in practice.

Something I'm excited to work on at Ashby...

I'm excited to really get to know our customers and help them make the most out of Ashby in a way that really fits into their day-to-day. Whether that means digging into challenges, offering guidance, or just being someone they can count on, I love being part of the team that helps things just click.

My onboarding experience at Ashby...

My onboarding at Ashby has been incredibly thoughtful and well-structured. Everything I've been working on feels intentional, from the guided learning path to the support from team, which makes it very easy to feel confident and geared up for success from the start.

Most surprising thing about Ashby...

How deeply every person cares, not just about building a great product, but about doing best for our customers and each other every day. It's so inspiring to be part of such a thoughtful and driven group of people.

Something I'm excited to work on at Ashby...

I am excited to improve Ashby's excellent reporting and data systems. The product has so much functionality and I believe we can continue to expose that capability in elegant and delightful new ways. The onboarding experience has been fantastic—very intentional and well-structured. I’ve felt welcomed by everyone, and the pace has allowed me to gradually build context while starting to contribute early on.

My onboarding experience at Ashby...

The onboarding experience has been fantastic—very intentional and well-structured. I’ve felt welcomed by everyone, and the pace has allowed me to gradually build context while starting to contribute early on.

Most surprising thing about Ashby...

I was also pleasantly surprised by how much autonomy and trust is extended from day one. It’s empowering and motivating.

Something I'm proud of at Ashby...

As a Product Support Manager, one of my favorite things I've built so far is a Support Quality Review motion to help foster consistently excellent customer interactions.

Something I've helped the team with...

I've worked collaboratively with Support Leadership to help revamp our Support hiring process and core competencies for the role—ensuring that as we're engaging with Candidates that we're doing our best to provide a great experience for both sides.

Most surprising thing about Ashby...

The care and intentionality that goes into every decision, and how evident it is that things were built with a long term vision in mind.

Something I'm proud of at Ashby...

As my first major milestone at Ashby, I redesigned the suite of Professional Services offerings available to our customers. The result of tight collaboration with the CS, Sales and Marketing teams, this effort resulted in a clear and comprehensive set of value-driving services that support our customers where they need it most.

Something I've helped the team with...

Since joining Ashby, I've formalized and grown our Professional Services presence. By defining our team's purpose and vision, consolidating existing efforts, and launching initiatives to deliver high-impact customer outcomes, I've set a foundation upon which our talented (and expanding) team can continue to scale.

Most surprising thing about Ashby...

Ashby is one of the most intentional cultures I've ever seen. From product development to customer interactions to our own hiring, we set our sights high and act with a purpose and goal in mind.

Something I'm excited to work on at Ashby...

I'm excited to work on new user-facing features to add value for and further delight our customers, and I'm looking forward to finding opportunities to turbocharge backend scalability so we can be confident in serving the stampede of new and growing customers drawn to Ashby's exemplary product.

My onboarding experience at Ashby...

Onboarding at Ashby has been uniquely thoughtful and exceptionally welcoming. Ashby's engineering team is incredibly skilled and moves at a high velocity through a large codebase, which could easily be overwhelming, but the onboarding process recognises and addresses this perfectly.

Most surprising thing about Ashby...

Every word written in public on how Ashby operates - from operating principles to communication style - is truly lived by the organization. That's not often something that can be said of a company, and it's very refreshing. And it works very well!

Something I'm excited to work on at Ashby...

I'm super excited to help contribute to the enterprise selling muscle at Ashby. It's a big challenge and these customers can really drive a company to raise the bar on product features, sales processes, and much more.

My onboarding experience at Ashby...

It's been fantastic to see some of the fresh content built out specifically for new hires. I've worked in a few mid to late stage startups and Ashby has had the best product and release documentation that I have ever seen.

Most surprising thing about Ashby...

Extremely focused communications - people are very disciplined about the use of email, Slack, and other tools which is critical at a rapidly scaling international company!

Something I'm proud of at Ashby...

I’ve helped build the Ashby Advantage webinar series from the earliest stages, shaping it into a space for live interaction and demos that make learning Ashby more engaging and accessible for our customers.

Something I've helped the team with...

I’m proud to bring my recruiting operations background into every customer conversation. It helps me quickly understand what they’re trying to solve and offer support that actually makes sense for how teams work day to day.

Most surprising thing about Ashby...

The amount of intentional documentation available internally and externally to help individuals work efficiently.

Something I'm proud of at Ashby...

I’m proud of how our team works together to turn ambiguous questions into clear answers for our customers. At Ashby, finding the best answer is often a team effort - our Customer Support team rallies quickly, and collaborating with Engineering and Product lets us dig deeper and validate the ‘why.’ That way, we bring back one unified, confident response that feels reassuring to our customers.

Something I've helped the team with...

Day to day, I help to keep our support requests moving by executing our playbooks well: clear triage, tight collaboration with Engineering and Product, and proactive customer updates. Using those processes effectively helps us deliver fast, consistent answers and I’ve loved being part of that momentum.

Most surprising thing about Ashby...

How deeply our customers root for Ashby. They don’t just use it - they advocate for and sincerely love it. I’ve never seen a product so genuinely championed by its users.

Something I'm excited to work on at Ashby...

I'm excited to work with an outstanding & deeply motivated team to help Recruiting teams and hiring managers embrace a better way to hire. The opportunity in Enterprise & Mid-Market to let go of the status quo is vast and getting even a fraction of them inspired to swap over to Ashby is going to help thousands of candidates have a better candidate experience.. This means the stakes for us to succeed are high!

My onboarding experience at Ashby...

Simply lovely; everyone has gone out of their way to make sure I feel connected starting in a remote-first company like this. The depth and breadth of our knowledge repositories is incredible, allowing me to deeply immerse myself in everything I need to know in order to succeed in the role.

Most surprising thing about Ashby...

How well-crafted and strategic the long-term ambition is, surprising given how young Ashby is as a company. The executive leaders have a phenomenal plan and are executing well to make the next 5-15 years a great success for Ashby.

Something I'm proud of at Ashby...

One of the accomplishments I’m most proud of in my first three months has been hiring two incredible new managers to lead our Startup and Mid-Market teams. This is the first time we’ve split the segment into two distinct teams, and it marks such an exciting milestone for our Sales org, a real testament to the success and momentum this team has created! And hiring incredible leaders is a force multiplier!

Something I've helped the team with...

I've helped build out our prospecting playbook to help support the sales team with their pipe generation efforts, along with a bit more focus on the inputs that reps can control to help lead them to successfully achieving their quota. I'm a firm believer in being able to control the controllables, and not get overly fixated on the outputs (quota achievement).

Most surprising thing about Ashby...

Slack Culture. This speaks directly to one of Ashby's operating principals of "thoughtful communication" - but our Slack is not noisy and distracting, and I do not feel the need to play "whack-a-mole" with endless channels or DMs.

Something I'm excited to work on at Ashby...

I'm excited to bridge the gap between great design and technical implementation in a product that genuinely empowers hiring teams.

My onboarding experience at Ashby...

I shipped my first contribution on day one and loved how the starter tasks ramped up gradually in complexity. It's rare to find such thoughtful onboarding that gets you from git clone to meaningful impact so quickly.

Most surprising thing about Ashby...

How genuinely kind and talented everyone is. No egos despite incredible skill levels. Also, my calendar isn't packed with meetings; deep work is actually valued here!

Something I'm excited to work on at Ashby...

Diving deep into Ashby's infrastructure and making sure it's more stable, performant, and reliable than any other site on the internet, all while learning a bunch of new technologies that I haven't worked with before.

My onboarding experience at Ashby...

There's nothing like shipping a PR to production on day one, and a slew of them by then end of the first couple of weeks. Even breaking something (whoops!) was a positive learning experience. The engineering staff could not be nicer or more helpful.

Most surprising thing about Ashby...

Ashby's willingness to hire an infrastructure engineer with little-to-no experience in the tech stack that runs the site has been amazing. I love learning, and I can't imagine many places that would have given me such an opportunity to jump into the deep end.

Something I'm excited to work on at Ashby...

I'm excited to make an impact on the Startup sales team and help our clients create the best hiring process possible to meet their growth goals

My onboarding experience at Ashby...

Onboarding has been great so far. I appreciate all the resources shared and the ownership of reps to complete tasks asynchronously and ask for help when needed.

Most surprising thing about Ashby...

How incredibly warm and and welcoming everyone has been from day 1, specially at a company that is fully remote.

Something I'm proud of at Ashby...

I helped lead the launch of our Ashby Advantage webinar series, which builds on the success of the Ashby Foundations webinar. The series officially kicks off in two weeks, and I’m excited to continue enabling our customers with deeper product knowledge and best practices.

Something I've helped the team with...

I partnered with Daashon, Anna, and Jared to launch a Recruiting Operations-focused webinar tailored specifically for our Startup customers. It was a highly collaborative effort that showcased our team’s ability to create targeted, high-impact content that speaks directly to customer needs.

Most surprising thing about Ashby...

The most surprising thing about Ashby is how deeply everyone believes in the product. This is the first company I’ve worked at where people across every department don’t just do their jobs—they truly understand Ashby’s offering and are genuinely motivated to see it succeed. Even as a distributed team, there’s a strong sense of unity. I’m genuinely excited for what’s ahead.

Something I'm excited to work on at Ashby...

I'm excited to really get to know our customers and support them in making Ashby a natural part of their day. Whether it’s smoothing out the implementation journey, creating helpful resources, or simply being someone they can rely on. I’m looking forward to making things easier, clearer, more enjoyable and making sure our customers feel confident and cared for every step of the way.

My onboarding experience at Ashby...

Onboarding at Ashby has been super straightforward. I do love a good to-do list, so having a clear, structured checklist from day one was right up my street! It’s given me a real sense of direction and made it easy to stay on top of things. The documentation is thorough and thoughtfully put together, and it's clear a lot of care has gone into making it easy to follow. It’s really helped me feel set up for success from the very beginning.

Most surprising thing about Ashby...

I could tell from the interview process that the people here were welcoming, kind, and incredibly motivated. What stood out most was how deeply committed everyone is to doing the right thing, both for our customers and each other. It’s clear that Ashby’s operating principles aren’t just words on a page but something they genuinely live and breathe every day, which makes it an inspiring place to be.

Something I'm excited to work on at Ashby...

The startup segment is incredibly energizing to work with because each talent decision can have exponential impact on company outcomes. Ashby is a powerful but intuitive tool, and I'm excited to help our customers invest in their TA strategy to scale their teams quickly and effectively.

My onboarding experience at Ashby...

The onboarding experience has been fun and engaging! Ashby does a great job with internal documentation and ensuring that knowledge sharing is detailed and thorough. Beyond that, everyone on my team has been incredibly welcoming and supportive, which has made the onboarding process even smoother. I’ve felt set up for success from day one.

Most surprising thing about Ashby...

I was pleasantly surprised by how humble but driven everyone on the team is. These qualities are universal at Ashby and allow us to share a north star of delighting customers!

Something I'm proud of at Ashby...

One contribution I’m especially proud of at Ashby is building and expanding our Analytics training for both new support team members and customers. Ashby’s data is such a powerful tool for understanding and improving recruiting workflows, and I’ve really enjoyed creating trainings that make reporting and dashboards feel approachable. It’s rewarding to see team members and customers gain confidence in building reports that highlight their hard work and drive better decisions.

Something I've helped the team with...

I’ve really enjoyed helping to train our Ashby chat bot AI model to ensure the responses people receive are accurate and helpful in pointing them in the right direction. While AI isn’t perfect, it’s been rewarding to see how much the model has improved over time and to contribute to making it a more reliable resource for our customers.

Most surprising thing about Ashby...

The most surprising thing about Ashby has been how well we balance speed and quality. The delicate line of rapidly building new tools while also making thoughtful improvements to existing features is rare to see, let alone both done so well at the same time.

Something I'm proud of at Ashby...

Beyond deal work, some of my biggest career moments have come from collaborating with Marketing, including presenting to TA leaders at our AI Summit and emceeing the Labs stage at Ashby One. Those experiences reminded me how lucky I am to be at a company that pushes me outside my comfort zone and actually invests in helping me grow.

Something I've helped the team with...

Not the most glamorous work, but was happy to help bring on a tool to streamline how our team manages RFPs. It's the kind of behind-the-scenes work that flies under the radar, but it frees the team up to focus on what actually matters - winning deals.

Most surprising thing about Ashby...

The most surprising thing is how real the culture actually is. High performers with low egos isn't just something Ashby says, but something you feel every day. Everyone is pushing to be better, but your teammates are genuinely rooting for you while you do it.

Something I'm proud of at Ashby...

I partnered with Nora, our fearless Startup segment sales leader, on our AE Mid-Market readiness program to help identify and cultivate the qualities to help our Startup AEs grow into successful MM reps!

Something I've helped the team with...

I feel like one of the best contributions you can make is to think about who in your network would be a great teammate at Ashby. I am proud of say that I've helped bring two of my coworkers from previous experiences who will be starting at Ashby soon!

Most surprising thing about Ashby...

How much this lean team has accomplished. The product velocity is impressive, but what really stands out is how intentional and productive everyone is. Coming from larger organizations, it's refreshing to see decisions made efficiently and ideas turn into customer value so quickly.

Something I'm excited to work on at Ashby...

I’m excited to help build a world-class partner ecosystem at Ashby ... one that helps our customers get more out of the tools they already use, discover new ones, and connect with the best experts in the industry! From strategic sponsorships to collaborative events and enablement programs, I’m looking forward to creating thoughtful, repeatable ways to partner that drive real value for everyone involved. Let’s go! 🚀

My onboarding experience at Ashby...

Fantastic!

Most surprising thing about Ashby...

How creatively Ashby has disrupted a space that’s historically been slow-moving and outdated.

Something I'm proud of at Ashby...

I've implemented a series of programs to support the SE team and help them continue to expand their contributions at Ashby. This includes closer alignment with Sales, forums with Product, and broader knowledge sharing across the team.

Something I've helped the team with...

I worked with RevOps to build out our first-ever SE Support Request process in HubSpot. This allows us to streamline how we work with Sales and better report on team capacity.

Most surprising thing about Ashby...

The level of thoughtfulness that goes into decision-making and execution. Ashby is very intentional about the why behind our actions, which sets the tone for our culture.

Something I'm proud of at Ashby...

I’m most proud of the coaching and development work I’ve done with the team. Watching specialists grow in their roles, become more confident in customer communication, and take greater ownership of their work has been really fulfilling.

Something I've helped the team with...

I’ve launched the first upskilling enablement sessions for Support. So far, the focus has been on the TA space, helping our specialists better understand the customers we serve and approach solutions from their perspective to help them achieve their goals. These sessions are designed to strengthen team knowledge, improve consistency, and embed learning into day-to-day work.

Most surprising thing about Ashby...

There’s so much thought and intention behind every aspect of the work and product at Ashby, from how features are designed to how teams collaborate and make decisions. It’s clear that care and quality are deeply valued here, and that mindset shows up in the smallest details. It’s truly inspiring to be part of a company that sets such a high bar.

Something I'm excited to work on at Ashby...

Building blocks that will be reused throughout the platform.

My onboarding experience at Ashby...

Lots of context building, code writing, and stack learning. Wonderful to get into the code on day 1.

Most surprising thing about Ashby...

How well thoughtful communication scales when it is fundamental to the company culture.

Something I'm proud of at Ashby...

Definitely the most widely impacting thing I worked on was the Make-a-thon for our company-wide offsite! The Make-a-thon was an AI powered hackathon, specifically to get non-technical folks building tools to help improve our product or their own productivity at Ashby. It was really fun collaborating with folks from all over the company, as well as seeing how creative our people are, especially those outside of engineering. I'm excited to see how it spurs the creativity of everyone at Ashby going forward, and what new tools might get produced!

Something I've helped the team with...

Helped build a tool to cleanup interview stages in our reporting tool, while keeping privacy and confidentiality in mind! It's been fun to see how complex Ashby's tools and reporting can get, all while keeping confidentiality in mind.

Most surprising thing about Ashby...

I've yet to find a document that's been out of date - or out-of-date more than a few weeks! Thoughtful communication is so appreciated!

Something I'm proud of at Ashby...

My ultimate goal as the first Chief of Staff at Ashby is to develop a blueprint for this role and give our CEO, Benji, greater leverage and focus. By working closely with Benji and our leadership team, I've been able to help keep projects on track, monitor our company progress, plan our leadership meetings and offsites and help keep our team accountable to our ambitious targets and plans. With my background as a corporate attorney, I've also built the foundations of our in-house legal function. I've worked on our series D fundraising, secured Ashby's IP and worked on our global expansion plans setting the foundation for Ashby's growth for years to come.

Something I've helped the team with...

One of the best parts of the Chief of Staff role is getting to collaborate with a wide variety of team members on different parts of the business. I worked closely with our marketing team on our first annual customer customer, Ashby One in May and the launch of our series D announcement in July this year. Right now, I'm collaborating closely with our people team on a number of priorities, including our next company offsite in October and also driving improvements to internal operations such as a new vendor and renewals process at Ashby which will provide clarity and efficiency to all our teams.

Most surprising thing about Ashby...

Two things. First, the intense customer love for Ashby's product and our team. It's hard to truly understand the extent of this love until you see all the feedback our team receives everyday. Second, I knew the quality of the Ashby team was incredibly high but was pleasantly surprised by how down to earth and humble everyone is. We always assume positive intent which allows us to collaborate quickly.

Something I'm excited to work on at Ashby...

I’m excited to work closely with customers to deeply understand their goals and help them achieve lasting value with Ashby. I love simplifying complexity, and I’m looking forward to helping teams feel confident, supported, and successful throughout their journey.

My onboarding experience at Ashby...

Everything is clear, organized, and paced in a way that makes learning manageable. The support from the team and the depth of documentation have made a big difference in helping me feel confident early on.

Most surprising thing about Ashby...

I've been pleasantly surprised by how thoughtful everything is - from how onboarding is structured to how decisions get made across the company. It’s clear people really care not only about the product, but also about creating a great experience for both customers and teammates.

Something I'm excited to work on at Ashby...

Finding innovative and valuable ways to incorporate AI in customers' workflows!

My onboarding experience at Ashby...

Thoughtful and well-organized.

Most surprising thing about Ashby...

How kind and welcoming everyone is!

Something I'm excited to work on at Ashby...

I'm excited to help our customers hit the ground running. I am particularly excited to make customers who are coming from a different tool feel at home in Ashby! I've been on the other side of a tool change and know there's a lot to hold while getting comfortable in a new system so am excited to be a thoughtful partner in the process. I'm also excited to showcase how intentionally Ashby is built to make their daily workflows efficient and scalable. Let's go!

My onboarding experience at Ashby...

It has been wonderful! Everyone is such a cool blend of fiercely competent & nice. I had admired the team's commitment to thoughtful communication from afar and it's very cool to see now that I'm here that Ashby really walks the walk.

Most surprising thing about Ashby...

The All Hands Zoom chats are way more raucous than I expected 😂. It was really fun to combine a really heavy-hitting, strategic All Hands agenda with a lot of enthusiasm & punchy sense of humor from the team in chat.

Something I'm excited to work on at Ashby...

Building a professional tool that people from diverse industries and parts of the world use every day. Ashby allows people to be more productive, automating tedious tasks while allowing recruiters to connect more candidates with opportunities. On top of that, Ashby values a lot the Design Engineer role, which allows me to fully own a feature end-to-end while leveraging both my creative and analytical sides.

My onboarding experience at Ashby...

Friendly and extremely well structured and documented. Everyone has been extremely helpful, warm and welcoming, and at the same time keeping my calendar so clean!

Most surprising thing about Ashby...

How powerful and feature-rich the tool is while keeping a high level of quality, design consistency and strong foundations. I've been loving to watch users give feedback while being really excited with the product.

Something I'm excited to work on at Ashby...

New things! Getting to know a new codebase is always an adventure :)

My onboarding experience at Ashby...

Lots to learn in a short amount of time, but very well structured, never overwhelming. Great support from the team!

Most surprising thing about Ashby...

How quickly everyone I met made me feel at home right from the first week.

Something I'm proud of at Ashby...

As someone who values social connection in remote environments, I am proud to have created weekly support co-working sessions that allow our team to work together on customer cases, connect with one another, and further foster a space for learning and growth. These weekly meetings have allowed our team to ask more questions, learn more ways to troubleshoot issues, and be able to solve problems much faster.

Something I've helped the team with...

With my background in Talent Acquisition and RecOps. I have been able to help our Specialists better understand the questions our customer ask and the 'why' behind them. I help new joiners along their onboarding journey and help get them ramped up with as much confidence and curiosity as possible. Additionally, I'm excited to be part of defining our scopes and how we work cross-functionally with other teams.

Most surprising thing about Ashby...

Besides the amazing product, the people. Every single person here is truly remarkable; the level of intelligence, empathy, and passion is beyond inspiring. I learn something new every day.

Something I'm excited to work on at Ashby...

Building functionality that's both robust and intuitive. I want to solve real-world problems while keeping things easy to use. I also value the autonomy to work across the full spectrum of problem-solving: analysis, UI design, software design, and implementation.

My onboarding experience at Ashby...

Onboarding has been excellent! It's well organized, with a clear sense of progress and of what is coming next. I also appreciate the focus on connecting with colleagues, which is especially valuable in a remote-first culture.

Most surprising thing about Ashby...

I’ve been impressed by how much deep work is prioritized. Communication and processes are designed to minimize interruptions and create space for focus, while still emphasizing clear and timely communication with the right people.

Something I'm excited to work on at Ashby...

I'm excited to rejoin a team I know and love, with the opportunity to go back to my trailblazer roots by taking brand new products to market

My onboarding experience at Ashby...

A delightful reunion, but also impressed to see both how many new faces there are as well as how much system and structures have streamlined over the last year

Most surprising thing about Ashby...

That it still nurtures the same low ego, high character, talent dense culture that drew me in over 4 years ago

Something I'm excited to work on at Ashby...

I’m excited to work on Ashby’s Go-to-Market systems and tooling to enhance the precision of automations, strengthen data integrity, and expand capabilities that empower our teams to operate more efficiently and strategically.

My onboarding experience at Ashby...

Onboarding at Ashby has been outstanding. Everyone has been transparent and helpful. Getting access to relevant systems was quick and seamless, and the internal documentation and resources are impressive.

Most surprising thing about Ashby...

Something I'm excited to work on at Ashby...

I'm excited to help develop our sellers and work with our sales leaders & broader GTM Team to build a world class sales organization.

My onboarding experience at Ashby...

Onboarding experience has been fantastic! There's a ton of clear communication even prior to the official start date so that I know what to expect, everything is well documented making it easy to hit the ground running.

Most surprising thing about Ashby...

The AMOUNT of documentation! For a company of the size that Ashby is I was so surprised that almost everything is documented, making it incredibly easy to get up to speed!

Something I'm proud of at Ashby...

I’m in a position where my role is quite multifaceted, so I’ll share a few contributions I’m proud of. Hiring is a key objective, and through making small but impactful tweaks to our hiring process, we’ve been able to bring a broader range of candidate profiles into our engineering pipelines, resulting in several successful hires. Additionally, I’ve been given the freedom to experiment creatively across different European technology hubs. Some of these experiments have already shown strong immediate impact, while others are being developed as longer term strategies that I’m excited to continue building.

Something I've helped the team with...

I’ve supported the team by getting involved in several events at Ashby to showcase the AI functionality we’re experimenting with in our Technical Recruiting team. This has included speaking at a Berlin meetup, representing Ashby at a London Talent Community event, and participating in a community event in Warsaw. These experiences helped share learnings, gather feedback, and direct some of our next experimentation projects!

Most surprising thing about Ashby...

How impactful the teams can be within such ambiguous problem spaces!

Something I'm excited to work on at Ashby...

Ashby is well known for creating building blocks to create powerful and customizable products fast. I'm looking forward to helping our team build some of those "Legos" myself.

My onboarding experience at Ashby...

It's been very well-structured, yet with flexibility for what I want to get started on first. Shoutout to our incredible People Ops team for answering my questions well before my start date.

Most surprising thing about Ashby...

There's a lot of joy here. I expected people to be thoughtful and hard working. I didn't expect the level of clever fun that pervades our Slack channels, emails, and internal documentation.

Something I'm proud of at Ashby...

I’m proud of closing my first enterprise deal within my first 90 days at Ashby, which required ramping quickly on both the product and the customer’s enterprise requirements. I partnered closely with the AE and internal stakeholders to navigate a complex process, align on messaging, and address stakeholder concerns clearly and confidently. This allowed me to contribute meaningful impact early on and helped demonstrate how effective collaboration enables fast momentum even in enterprise sales cycles.

Something I've helped the team with...

I’ve helped the team by creating reusable content around some of our key integrations, based on the questions that come up most often in customer conversations. The aim has been to make it easier for AEs and SEs to explain how these integrations work in practice and to go a bit deeper when needed. Having this content available helps avoid repeating the same explanations, keeps our messaging consistent, and makes demos and follow-up conversations smoother.

Most surprising thing about Ashby...

What surprised me most about Ashby is just how strong the team is across the board. The “frustratingly patient” approach to hiring really shows - you’re surrounded by people who are thoughtful, capable, and great at what they do. It means there’s always something to learn from the people you work with.

Something I'm proud of at Ashby...

I have rolled out a set of automated Smoke tests using Playwright that execute in our CI pipeline on PRs that change relevant frontend/backend code. Although few in number for now, this foundation demonstrates that running automation in this manner is possible, and development of a robust set of hundreds (or even thousands!) of tests will follow. Once fully implemented, automation will provide comprehensive coverage of many features in our product, catching bugs and increasing confidence in releases. Shout-outs to Inès for her work alongside mine to get this going!

Something I've helped the team with...

In GitHub, Ashby uses workflows to aid in ticket management. QA has a bot that will move tickets around, add/remove labels, etc. Since joining, I have fixed some bugs with this bot incorrectly moving tickets (or not doing anything at all), as well as implemented some new functionality around automatically moving tickets with blocking issues into their own column.

Most surprising thing about Ashby...

The amount of communication from upper management regarding changes to the business. This includes, but is not limited to, future plans, milestones hit and missed, growth and losses, market insights, and more. It is refreshing and much appreciated to be kept up-to-date with the company in all these ways.

Something I'm excited to work on at Ashby...

After being an Ashby customer at my previous company, I fell in love not only with the product, but with the way Ashby connects and uplifts the talent acquisition community. I saw firsthand how deeply Ashby is woven into the fabric of TA—how it doesn’t just serve its customers, but empowers them. At AshbyOne, I had the chance to meet many members of the Ashby team, and from that moment, I knew it was something special—something I wanted to be a part of. Now, I’m thrilled to join Ashby and pay that experience forward, helping to strengthen the community through education, connection, and collaboration.

My onboarding experience at Ashby...

I’ve been impressed by how much thoughtful documentation Ashby has in place. It’s been incredibly helpful — I can usually find answers on my own instead of interrupting teammates, which makes onboarding so much smoother. Another thing that stood out is how quiet Slack is in comparison to previous companies I've worked at. I knew Ashby embraced asynchronous work, but experiencing it firsthand has been eye-opening. The focus time and lack of constant pings have given me so much more space in my day to actually get things done.

Most surprising thing about Ashby...

Something I'm excited to work on at Ashby...

As a former Recruiter and Ashby customer, I’m excited to deepen my understanding of how People and Talent teams use Ashby day to day, not just to fix problems but to help them get more value from the product. I want to get sharper technically and build the kind of product knowledge that lets me diagnose issues faster and explain them more clearly to customers. I’m also looking forward to contributing to team projects that improve how we support customers at scale. The more I learn, the more I see how much impact Support has on shaping both the customer experience and the product itself.

My onboarding experience at Ashby...

It’s been structured, intentional, and incredibly well thought out. The pace felt right, with enough guidance to feel supported but enough autonomy to learn by doing. Shadowing sessions and hands-on tickets helped me connect theory to practice quickly. What stood out most was how approachable and responsive everyone has been. I never felt like I had to figure things out alone. The culture of ownership and openness made it easy to ask questions and get context fast, which is rare in a fully remote setup.

Most surprising thing about Ashby...

The most surprising thing about Ashby has been how people consistently show up 101% for themselves, their work, and the team. In most companies, that kind of drive tends to fade as teams grow, but here it feels like the opposite. People care deeply about doing great work and helping others do the same. You see it everywhere, especially in Slack, where people are quick to jump in, offer help, or share a workaround. It’s rare to find a team that combines this level of ownership with genuine kindness, and it’s been incredibly motivating to be part of it.

Something I'm proud of at Ashby...

I’ve really enjoyed the opportunity to bring people into a company like Ashby. I’ve been fortunate to recruit candidates early in my role and to receive feedback on how much they’ve already enjoyed their experience here. The recruiting process has been a true partnership with sales leadership and the broader hiring teams, and I’ve appreciated how closely we work together. I especially value that Ashby’s hiring managers put so much care and intention into the recruiting process, which enables me to do my job to the best of my ability.

Something I've helped the team with...

I’ve been helping put more intentional thought into how we scale Sales recruiting at Ashby, with a focus on defining qualifications specific to each segment while still prioritizing strong cultural add attributes. We’re in a unique and exciting position, having access to strong resources while also carrying a real opportunity to make an impact and experiment with new approaches. The work I’ve been driving has direct visibility with senior leadership, and the feedback I receive has been incredibly valuable in sharpening my thinking and pushing the work forward.

Most surprising thing about Ashby...

A lot about Ashby has pleasantly surprised me, but what stands out most is our product development and how closely the team listens to the market, our current customers, and internal partners, including my own team. I’ve met with members of the product team to share ideas, and those ideas are genuinely heard and acted on. It’s exciting to see how the product will continue to evolve because of the strong feedback loop we have in place.

Something I'm proud of at Ashby...

Building eLearning content and training that helps our customers use Ashby with confidence. My first course was a steep learning curve, but with lots of collaboration and feedback, I turned it into something I’m really proud of.

Something I've helped the team with...

I’ve built new training for Ashby Academy and helped refine the processes and tooling behind Customer Education. From improving content workflows to experimenting with new formats, I focus on making sure our education efforts scale alongside both our product and our customers.

Most surprising thing about Ashby...

How consistently thoughtful and intentional people are about their work. We prioritize rigorously, give honest feedback, and care deeply about doing things well. That level of intentionality is a big reason we’re able to operate at the scale we do.

Something I'm proud of at Ashby...

One contribution I’m proud of is helping customers navigate the transition to Ashby. While choosing Ashby is an easy decision to make, changing an ATS is still a significant decision and can feel complex for customers. I enjoy supporting teams through onboarding and data migrations from their previous systems, helping make the process feel manageable and setting them up for long-term success.

Something I've helped the team with...

I’ve helped the team by rethinking how we approach implementation kickoffs and working on programs focused on upleveling the enterprise customer experience at Ashby. This includes making early touchpoints more intentional and aligned so customers feel confident and supported from the start.

Most surprising thing about Ashby...

Every startup says it has a great culture, but at Ashby, it’s something you can actually feel. From day one, everyone has been incredibly kind, welcoming, and supportive. It’s made a huge difference in feeling part of the team.

Something I'm proud of at Ashby...

Small but mighty: I've added dozens of conditional nudges and tooltips to various configuration UI, so customers can more confidently use Ashby without needing to consult documentation or ask support for help. Each time a customer issue boils down to a customer asking a question, I see an opportunity to preempt this question for all future customers. Not only does this reduce our support load, but it leads to a smoother and more magical experience where everything "just works"!

Something I've helped the team with...

I've been chatting with members of our Support Engineering team to explore their pain points and how we can better enable them. From these discussions, I've driven process improvements to make issue triage more efficient, streamline common tasks, and broaden their scope. At Ashby, the culture is all about helping each other, even if we're not on the same team (because at the end of the day, we ARE all on the same team! Cliche not intended haha).

Most surprising thing about Ashby...

The magic behind Ashby's success isn't from some 10x superstars - it's from everybody on the team making very reasonably good decisions, very consistently. From Support that actually tries to help you, to Sales that actually understands your business need, to Engineering that actually understands the problem they're building for. There's no magic here, just simple competence and care.

Something I'm proud of at Ashby...

I’m proud of how I supported the team during our recent department offsite. Knowing it would be a heavier week in the queue, I proactively took on additional cases and stepped in to smoothly take over tickets from other specialists so they could fully participate in the offsite. It felt great to help maintain our response times and customer experience while also making space for the team to be present and engaged.

Something I've helped the team with...

I’ve helped our Support team grow by leading training sessions with new hires where we walk through real tickets together, strengthen troubleshooting skills, and build confidence before they fully ramp onto the team. I also bring my background in recruiting operations into these sessions, which helps me provide deeper context around how customers actually use Ashby in their day-to-day workflows. That perspective allows me to train new team members not just on how to resolve issues, but on why the workflows matter to recruiters and talent teams.

Most surprising thing about Ashby...

The most surprising thing about Ashby is how customer-focused the entire company is. Regardless of team or role, everyone is invested in helping customers succeed. That shared commitment shows up in how quickly teams collaborate, prioritize feedback, and rally around solving customer-specific problems.

Something I'm excited to work on at Ashby...

I’m excited to join Ashby because it’s a company where everyone is empowered to make a real impact. I love that Ashby combines thoughtful product design with deep technical excellence, creating space for teams to solve complex problems with creativity and ownership.

My onboarding experience at Ashby...

My onboarding at Ashby has been fantastic. Not only has the team has been incredibly welcoming and helpful, the wealth of well-organized written material has made it easy to ramp up quickly, understand how things fit together, and start contributing with confidence. It’s been a great introduction to both the product and the culture at Ashby.

Most surprising thing about Ashby...

The most surprising thing about Ashby has been how connected the team feels, even as a remote company. It’s clear that Ashby has put real thought into building strong relationships and a sense of community, even across time zones.

Something I'm excited to work on at Ashby...

What excites me most about working at Ashby is the opportunity to represent a best-in-class product that’s reshaping how teams hire. I’m eager to help organisations see the impact Ashby can have on their recruitment efficiency and candidate experience, and to be part of the team driving that growth.

My onboarding experience at Ashby...

Excellent! It’s never easy to master remote onboarding, but I’ve felt informed and welcomed from the moment I accepted my offer. My manager and the HR team have been incredibly supportive, always available when needed, and I’ve appreciated the warm messages and offers of help from people across the company.

Most surprising thing about Ashby...

Something I'm excited to work on at Ashby...

I'm so excited to be part of such a thoughtful team. Having an opportunity to build not only beautiful software but with beautiful code backing it has been so wonderful. I'm excited to dive into the technical challenges ahead of me.

My onboarding experience at Ashby...

Onboarding has been super straight forward and easy to understand. Even the transfer from contractor to full time employee was really smooth and simple which I hadn't been expecting.

Most surprising thing about Ashby...

When I was interviewing I was led to understand that the work environment would be very asynchronous. This is true! What was missed, I think, is just how beautiful Ashby makes up for the lack of meetings with documentation - up to date, heavily maintained, incredibly informative documentation! It was a pleasant surprise!

Something I'm excited to work on at Ashby...

I'm excited to build powerful, streamlined features for our users, that let them intuit and work with a complex system from a friendly UI.

My onboarding experience at Ashby...

Great. I've acted as a guinea pig for some new onboarding processes, and the team has been quick and responsive all along the way. Ashby puts more effort into a smooth & comprehensive onboarding than any other organization I've seen.

Most surprising thing about Ashby...

The sheer number of projects & initiatives that are run in parallel.

Something I'm excited to work on at Ashby...

I'm excited to grow the startup segment in EMEA as the 4th Account Executive on the team and have a real impact. As a former recruiter, I'm passionate about the industry and Ashby is leading the way in terms of product innovation & community.

My onboarding experience at Ashby...

The onboarding experience has been smooth and frictionless so far!

Most surprising thing about Ashby...

How precious the company is with their headcount. In the VC-backed tech world, it's common for companies to grow their headcount at all costs, leading to a culture of hiring and firing. It's unique and refreshing to find a company like Ashby, who has intentionally kept the team nimble, thus protecting the culture and setting everyone up for success.

Something I'm excited to work on at Ashby...

As soon as I saw Ashby's platform I knew it was special and after reading customer reviews I could see it was making real, impactful change for users. As someone with 6 years in the industry it is so refreshing to have the ability to effect better decision making in the hiring process beyond the usual functionality of an ATS system. Combine that with a company growing at a rapid rate and the backing to continue, this is the place to be and I'm thrilled to join the party.

My onboarding experience at Ashby...

Onboarding has been great so far - moving from the UK - Ireland has had it's challenges which are unique but Ashby have been supportive, communicative and efficient. The expectations are clear and the tasks are organised in a way that makes completing setups a painless task.

Most surprising thing about Ashby...

Superstars everywhere.

Something I'm excited to work on at Ashby...

As one of the first Support Engineers here at Ashby, I'm excited to work on improving support processes and acquiring a strong technical understanding of our products and integrations. I have past experience from other HR tech organizations, and enjoy sharing that knowledge through support enablement, deep technical troubleshooting, and consultative work. Support has always been an area I've been passionate about, and I look forward to providing guidance to our teams to ensure a great experience for our customers.

My onboarding experience at Ashby...

My onboarding experience has been excellent. The sessions are well thought out, providing knowledge of both our products and how Ashby operates as an organization. Everyone has been very approachable and happy to answer questions. The team is great at making newcomers feel welcome, and I feel confident that I'm being set up for success. I look forward to being able to pay it forward as I continue in my role.

Most surprising thing about Ashby...

The collaboration between different departments and strong company culture at Ashby has been a very welcome surprise. Everybody wants to lend a hand and work together, which is incredibly motivating. The team at Ashby truly aligns with their operating principles, and they aren't random values that are forgotten about. I've worked at a few remote organizations and these two factors at Ashby have made me really feel like part of the team.

Something I'm excited to work on at Ashby...

I'm excited about delivering exceptional user experiences and making even more people love using Ashby! Very grateful to be part of a company that highly values autonomy and ownership and allows folks to thrive and be their best selves.

My onboarding experience at Ashby...

Absolutely flawless. I was able to start shipping day one and thanks to my manager and onboarding buddy there were never any blockers or questions I couldn't ask.

Most surprising thing about Ashby...

How much deep focus can be achieved through the deliberate communication principles! It works because the whole company buys into these rules and allows people to solve problems and ship great things without distraction.

Something I'm excited to work on at Ashby...

I'm excited to help advance our Hybrid CS motion to bring greater clarity, consistency, and impact to our Startup segment. Building on the team's strong foundation, I'm eager to enhance our customer maturity models, sharpen outcome communication, and develop programs that balance consultative support with scalable systems. My goal is to help create moments of delight that feel intuitive for our customers and empowering for our team!

My onboarding experience at Ashby...

Onboarding at Ashby has been structured, thoughtful, and incredibly welcoming. I've learned so much through a mix of great conversation and our now-legendary documentation ("there's a Slab for that" is basically a way of life here). Everyone I've met with has been so supportive and generous with context sharing. It's made getting up to speed feel surprisingly effortless!

Most surprising thing about Ashby...

The level of intentionality across the organization has been the biggest surprise. Every decision, process, document, and meeting feels thoughtful in a way that's both refreshing and motivating. People don't just aim to do things well; they aim to do them well in a way that scales and supports each other. It creates an environment that's low-ego, highly collaborative, and genuinely fun to be part of- which isn't something you can fabricate. It's just how people operate at Ashby, and you feel it immediately.

Something I'm excited to work on at Ashby...

I'm excited to build out a scalable competitive intelligence program that helps Ashby continue to effectively compete & win.

My onboarding experience at Ashby...

Onboarding at Ashby has been the best I've ever experienced! Key activities & trainings have been clearly laid out for me, the resources & documentation have been very comprehensive, and - most importantly - the team has been wonderfully supportive & helpful throughout the entire process.

Most surprising thing about Ashby...

While not entirely a surprise after getting a glimpse of it throughout the hiring process, the culture at Ashby has been truly incredible. Everyone is incredibly smart & thoughtful, but simultaneously humble - creating an environment that fosters critical thinking, collaboration, and transparency.

Something I'm excited to work on at Ashby...

During my research, I quickly found that Ashby is the best-in-class software. My goal is make sure to convey and showcase this exact information to companies here in EMEA.

My onboarding experience at Ashby...

Onboarding has been great so far. Everything is structured and ready to go.

Most surprising thing about Ashby...

The genuine love and enthusiasm that people have here for the product and what we are building makes me feel like I am part of something much bigger pushing in one direction!

Something I'm excited to work on at Ashby...

Ashby has built an incredible amount of momentum and is looking to continue scaling its reach, and its impact. I am excited to contribute to Ashby's growth in the Enterprise space and help build partnerships with some of their largest (future) customers.

My onboarding experience at Ashby...

So far so good! Everyone has has been friendly, welcoming, and helpful. I have also been impressed with the level of documentation and organization as it has made ramping up in my first few days much faster.

Most surprising thing about Ashby...

So far the smoothness of the onboarding process has stood out and it is clear that Ashby's approach to documentation and organization plays a big part in this. I would also say that, from what I can tell, Ashby has an incredible amount of love for the product amongst its customer base which is exciting to see at any startup.

Something I'm excited to work on at Ashby...

I am excited to work on CSM focused initiatives that strengthen customer relationships, anticipate their needs and make every step of their journey even more unforgettable!

My onboarding experience at Ashby...

My onboarding experience has been great so far! From the moment I opened my laptop, I had a clear list of tasks waiting for me, which made it easy to understand exactly what was expected. On top of that, everyone has been incredibly friendly and welcoming!

Most surprising thing about Ashby...

What has surprised me the most is that, despite being a relatively small and young company, it operated with the maturity of an organisation that has been around for decades. The level of talent, efficiency and expertise across the team is truly impressive.

Something I'm excited to work on at Ashby...

I'm excited about taking my past experience working in-house in TA (and using Ashby!) to help companies supercharge their recruiting efforts with Ashby, the same way I was able to. With Ashby, you feel like you have a superpower as a TA professional.

My onboarding experience at Ashby...

The documentation is fantastic. There is a lot to absorb and digest, but feeling like you have everything accessible is super helpful, especially when starting in a fully remote setting.

Most surprising thing about Ashby...

The energy! From day one, even while working remotely, there was a clear sense of togetherness, genuine excitement around the product, and a hands-on spirit across every part of the team.

Something I'm proud of at Ashby...

Breaking into top accounts that have not been engaged with in the past that are now beginning to evaluate Ashby.

Something I've helped the team with...

I've helped the team optimize how they think about prospecting into top accounts.

Most surprising thing about Ashby...

How everything you read about the love of the platform and the culture of the company is true.

Something I'm excited to work on at Ashby...

I am excited to build a great product for hiring teams! I was an Engineering Manager in a past life and care deeply about facilitating the hiring process.

My onboarding experience at Ashby...

Great! Ashby has been far and away the smoothest remote onboarding experience of my career. The documentation around onboarding is comprehensive and the team has been very responsive.

Most surprising thing about Ashby...

The level of autonomy individual engineers have. Ashby has invested heavily in systems and process that support this and it shows!

Something I'm excited to work on at Ashby...

I'm excited to tackle challenging technical problems and own features end-to-end to make any Ashby user's life easier :)

My onboarding experience at Ashby...

It's been quick and seamless. I've felt fully supported and have been able to be productive from day one.

Most surprising thing about Ashby...

Ashby genuinely values every employee's time and treats it as a protected resource, by intentionally minimizing unnecessary meetings and distractions. This really helps promote deep focus and productivity.

Something I'm excited to work on at Ashby...

As a recruiter, I've experienced firsthand the challenges and limitations of recruiting processes and technology. I'm so excited to contribute to the product directly through using it and giving feedback, as well as by hiring the people who can continue to develop and grow the tools that make hiring easier.

My onboarding experience at Ashby...

My onboarding experience has been fantastic! Documentation is thorough, communication in general here is rich and insightful, and the people have been so warm and welcoming. I feel set up for success and excited for week 2!

Most surprising thing about Ashby...

Everything that I read about and experienced during the interview process is true! The approach towards communication, hiring, and building a product all sounded almost too good to be real. I am surprised and delighted to say that the reality is even better!

Something I'm excited to work on at Ashby...

Working with and work on the future of HR Tech

My onboarding experience at Ashby...

So far, I have no complaints. It seems very organized and thoughtful

Most surprising thing about Ashby...

How much thoughtfulness goes into making decisions. Nothing is done "just because"