Team

We're a nimble team of humans working together to do big things.

Ashby is a remote-first company with colleagues working from 12 countries in North America and Europe. We meet in person at least once a year in Europe and in our office in San Francisco.

Ashby holiday book exchange

Our 2022 holiday book exchange ๐ŸŽ„

Kaitlyn Crawley
Kaitlyn Crawley

Engineering

Something I'm proud of at Ashby...

I designed and built our HRIS integrations with Rippling and BambooHR. Instead of manually copying data on hired candidates from Ashby to their HRIS, customers can do it with the click of a button!

Something I've helped the team with...

I built a script that enabled our team to import our customers' candidate data from CSV files. It's enabled us to work with technology partners and recruiting firms that haven't yet integrated with Ashby.

Most surprising thing about Ashby...

The flexibility and breadth of the product was definitely something that surprised me when I joined Ashby. I was impressed by all of the existing capabilities of the product, and I'm excited to help expand and improve on what we've already built!

Benjamin Encz
Benjamin Encz

Co-founder & CEO

Something I'm proud of at Ashby...

I've designed and created some of the early building blocks we use to build new features (think Legos). It's been great to see the team embrace this way of building and watch the building blocks evolve without my help!

Something I've helped the team with...

I've built and continue to expand the internal knowledge base of our industry and our customers. It's critical to help the team make independent product and engineering decisions.

Most surprising thing about Ashby...

The team has consistently focused on the long term even as I've stepped away from engineering.

Abhik Pramanik
Abhik Pramanik

Co-founder & VP of Engineering

Something I'm proud of at Ashby...

I built Ashby's design system. It's enabled the team to design and launch well designed products; often without a full-time designer! While we have room to improve, customers consistently comment on how well designed Ashby is.

Something I've helped the team with...

I implemented code that tagged all client Sentry errors with a link to a video recording of the user session. It was a small change but it continues to help us create repro steps for obscure bugs and fix them, often without a user even reporting it!

Most surprising thing about Ashby...

I continue to be surprised at the depth we can go with each feature we've built. While we can improve our customer's lives with a first version, it often uncovers even more impactful problems or inefficiencies we can solve. We've only scratched the surface of what Ashby can do for our customers!

Joรฃo Carvalho
Joรฃo Carvalho

Engineering

Something I'm proud of at Ashby...

I moved our calendar and email sync from a brute force cron job to real-time sync. It's helped both customers and our team: customers now have the most up-to-date information when scheduling and following up with candidates and we've able to scale sync as we grow with minimal effort.

Something I've helped the team with...

I've added monitoring and observability to a lot of our infrastructure at Ashby: Datadog monitors to alert us when things go wrong, linking Sentry issues to DataDog traces, logging SQL explains for inefficient SQL generated by our query engine. It's greatly reduced the stress of being on-call, provided context when debugging a product issue, and helped us proactively catch performance bottlenecks before they become a real problem.

Most surprising thing about Ashby...

The impact that a small, engineering-focused team can have in building and shaping such a complex product.

Ravan Charles
Ravan Charles

Product

Something I'm proud of at Ashby...

I built Ashby University, our customer help center. It's been rewarding to see how helpful it is to customers as they onboard and learn new features.

Something I've helped the team with...

I designed and setup our changelog process to make it really easy for engineers to let our go-to-market team know which new features are ready to share with customers. All engineers have to do is tag a Pull Request in GitHub!

Most surprising thing about Ashby...

How awesome the humans are! Everyone on the team is as kind and collaborative as they are talented.

Elรฉnie Godzaridis
I'm New!
Elรฉnie Godzaridis

Engineering Leadership

Something I'm excited to work on at Ashby...

Help engineers make time to build intentionally while still being responsive to customers so that our super efficient engineering team can scale with the company's needs (and build software that scales as well)!

My onboarding experience at Ashby...

There are *lots* of documents. As someone who keeps asking for reading recs, this is reading recs 'r us.

Most surprising thing about Ashby...

How effective the codebase is at not requiring too much deep rewrites for extended feature sets. There's a truly "designed" feel about this.

Jim Miller
Jim Miller

VP of People and Talent

Something I'm proud of at Ashby...

A consistent, cohort based hiring process that enables Ashby to hire the best talent across the whole pool of candidates for any given job. This has enabled us to focus on pipeline, process elements that impact "Quality of Hire," and creates a choice scenario for hiring managers at the end of our hiring activities.

Something I've helped the team with...

A fast and efficient pipeline generation model that helps all of our hiring managers see immediate, high caliber talent pools for their roles. I wear many hats within this, focusing on where I can make the biggest impact to help Ashby grow! Rolling my sleeves up, screening resumes, sourcing candidates, and scheduling interviews gives me the deepest look into our products capabilities. I can help help leverage my deep talent experience to help any teammate, from Engineering to Customer Success, Marketing to Sales.

Most surprising thing about Ashby...

The intentionality in everything we do. It's very special.

Kelsey Peterson
Kelsey Peterson

VP of Customer Success

Something I'm proud of at Ashby...

I'm most excited by how we're revisiting our customer engagement model ๏ผ we're determining how to best support different customer cohorts (based on what is most important to them and where they are in their journey with Ashby). This initiative includes playbooks such as 6 month health check-ins, account audits, and some new specialized offerings.

Something I've helped the team with...

Our customers are often eager to share a positive sentiment about Ashby (whether it be via LinkedIn, G2, or with us directly). I've put structure into how we facilitate customer reference calls with future customers so we can ensure alignment with Sales as well as a streamlined customer experience!

Most surprising thing about Ashby...

How aligned the teams are with our operating principles. They're not some esoteric guide; the framework is in practice each and every day, which yields tremendous cross-functional success.

Ben Asher
Ben Asher

Engineering

Something I'm proud of at Ashby...

I built Ashby's in-app e-signature feature. Before, our customers had to generate the document in Ashby, upload it to an e-signature service like DocuSign, set up the signature blocks, get the signatures, download the signed document, and upload it back to Ashby. Now this entire process is automated!

Something I've helped the team with...

In my first month, I upgraded many of our core libraries to the latest major version (e.g. Create React App) and migrated us from TSLint to ESLint. With these changes, other engineers had faster build and reload times and more issues caught in CI (versus in production)!

Most surprising thing about Ashby...

I continue to be surprised at how well we live our "build for the long term" engineering principle. It's amazing how often I find myself building off of the building blocks of others, versus having to build new one-off components.

Shane Gallaher
I'm New!
Shane Gallaher

VP of Finance

Something I'm excited to work on at Ashby...

I'm excited to build a world class finance function that is several steps ahead of where we "need" to be; one that is a trusted business partner, a dependable source of financial information for our company and shareholders, and one that is capable of empowering our leaders to allocate capital effectively.

My onboarding experience at Ashby...

It's been tremendously positive! The mixture of live product deep dives and asynchronous reading/learning allowed me to onboard quickly and with the right amount of depth. Hands down, the best onboarding experience I've had.

Most surprising thing about Ashby...

The sheer volume and depth of love for our product from our customers.

Harriet Johnston
Harriet Johnston

VP of Marketing

Something I'm proud of at Ashby...

I joined in September 2022 to lead the public launch and scale the marketing team. In our first six months, we have accomplished a tonne: assembling a phenomenal team, launching highly effective campaigns, optimizing our brand and content strategy, and establishing a foundation for an efficient marketing function. While it's difficult to highlight a single project, I take immense pride in the team I'm cultivating and the exceptional quantity and quality of our work.

Something I've helped the team with...

It's been a treat working so closely with the Sales and Customer Success teams to ensure that we are creating the relevant assets to ensure that the sales cycle is smooth and that customers are able to onboard and stay on top of new product launches.

Most surprising thing about Ashby...

The efficiency in which the business is run and ruthless commitment to first principle thinking. See how much impact can be achieved without having to grind is inspiring.

Mike Clapson
Mike Clapson

VP of Sales

Something I'm proud of at Ashby...

I've helped streamline and automate a number of small processes so that account executives can spend more time speaking with customers and less time entering data.

Something I've helped the team with...

In my first quarter I collaborated with Jacob to land Ashby's largest customer yet!

Most surprising thing about Ashby...

It's so exciting to see the passion for our product and the volume of people that reach out to us to learn more. It's a testament to the quality and power of the product our team has built.

Emma Cushman
Emma Cushman

Engineering

Something I'm proud of at Ashby...

Many of our customers want to allow users to send emails on behalf of other users or groups. This is complicated and error prone to setup in Gmail. I added a feature within Ashby to make it easier to share email addresses with users and allow them to send email using these shared email addresses.

Something I've helped the team with...

During a post-mortem, we identified that frontend errors were getting missed during QA. I built a widget that shows a summary of console.log errors in-app so they're harder to miss.

Most surprising thing about Ashby...

Everyone talks about the importance of using async communication whenever possible. It was still surprising the first time someone at Ashby cancelled a big meeting with the explanation "this can just be an email"!

Emad (Moody) Abdulrahim
Emad (Moody) Abdulrahim

Design & Engineering

Something I'm proud of at Ashby...

I redesigned and rebuilt the user interface for filters (which is used everywhere!) to make it easier to use while having much more flexibility than it had previously.

Something I've helped the team with...

I'm helping other engineers write more robust and modular CSS through pair programming sessions and creating reusable layout components in our design system.

Most surprising thing about Ashby...

Too many to list. Amazingly competent, thoughtful, and kind team. A sense of calmness throughout my week. Lots of well written documents. And last but not least, very sharp and candid leadership.

Emily Ellis
Emily Ellis

Engineering

Something I'm proud of at Ashby...

I built the default dashboards presented on each job. While our reporting features are very powerful, not everyone has the time to build reports. The default job dashboard gives our customers a comprehensive set of metrics out of the box. I knew it would be useful, but I was still surprised at how enthusiastic our customers were about it when it launched.

Something I've helped the team with...

We'd sometimes ship bugs that didn't take into consideration all our product types. I modified our data generation script to create multiple organizations of different product types in our testing environments. Now both engineers and QA can be more comprehensive in their testing without manual setup.

Most surprising thing about Ashby...

That "this meeting could have been an email" isn't just a joke. People actually send emails here instead of defaulting to Zoom calls. It's refreshing.

Jack Burgess
Jack Burgess

Engineering

Something I'm proud of at Ashby...

I migrated our marketing site to a new CMS. As the marketing team has grown, they've wanted more control and the ability to spin up new landing pages without needing an engineer each time. This migration has enabled us to not only give marketing control but visualise changes in real-time, so the marketing team is able iterate much faster.

Something I've helped the team with...

I updated our pause deploys Slack workflow to lock our develop and main branches in our monorepo. When certain issues arise, they can compromise our ability to deploy with confidence (e.g., GitHub Actions or Sentry is down) and the on-call engineer pauses deploys by manually locking branches and through a Slack command notifies the team. The rest of the team is sometimes heads down and relies on the locking to not accidentally merge, but new on-call engineers don't necessarily remember to lock. This fixes that by removing the need to remember at all and connecting it automatically to the announcement!

Most surprising thing about Ashby...

The scale of the product and process despite the size of the team and how long Ashby has been around. Each part of the product has an incredible amount of depth, giving users the tools to control whatever they need.

Chris Lee
Chris Lee

Product & Design

Something I'm proud of at Ashby...

Scheduling improvements! It's now much easier for our customers to pick the scheduling method they want.

Something I've helped the team with...

I wrote about the "Jobs to Be Done" framework and to help product engineers think through user problems.

Most surprising thing about Ashby...

The product team structure. I love working with people who go to first principles and think critically about how products are built โ€” the unique team structure of ownership & autonomy at Ashby is a testament to that.

Allie Hurley
I'm New!
Allie Hurley

Head of Customer Support

Something I'm excited to work on at Ashby...

I am excited to help the Support Team at Ashby continue providing an outstanding customer experience in a scalable way, while ensuring users are able to tackle challenges with minimal effort. It is an exciting prospect to drive enablement and enhance documentation for such a robust, yet user-friendly platform.

My onboarding experience at Ashby...

Onboarding has been incredibly exciting! The caliber of the team is incredible and I'm learning so much about Ashby and our customer needs. With every new insight, I get more and more excited to be a part of something so special.

Most surprising thing about Ashby...

I have learned that it is very possible to move swiftly while being intentional and thoughtful in one's approach. In other organizations, it can be easy to conflate being busy with being productive. It is not that way at Ashby. Having both the responsibility and sense of ownership to approach challenges with deliberate care and collaboration yields stronger results, better change management, and ultimately happier people. It's a unique approach that makes Ashby special.

Peterson Hyppolite
Peterson Hyppolite

Sales

Something I'm proud of at Ashby...

Chapman and I worked on a document to breakdown two competitors of Ashby to help the Sales team improve their pitch to customers on our value add and key differentiators.

Something I've helped the team with...

On the Sales team, itโ€™s important to have strong messaging around our product. I contribute to building messaging templates that the Go-to-Market team uses to engage prospects and make sure that we are highlighting the key aspects of the platform from a perspective of a day-to-day user.

Most surprising thing about Ashby...

Itโ€™s surprising how much Ashby's leadership believes in a holistic approach to your work and life balance. People say they care about the two but, when the rubber meets the road, work tends to come first. Not with Ashby. If youโ€™re not doing well personally and need time, that is priority, and you see it in how leadership discusses work when you need to take time off.

Kyra Vargas
Kyra Vargas

Head of Customer Success

Something I'm proud of at Ashby...

I want to make sure weโ€™re on top of all our customersโ€™ goals and tracking towards their definition of success. This is challenging at scale, so I created a metric called Customer Health that we track in our CRM. It allows us to quickly identify which customers arenโ€™t on track yet and reach out to help them.

Something I've helped the team with...

Iโ€™ve helped set up a system for engineers (or other non-customer facing roles) at Ashby to shadow customer calls. This is so important to make sure our customersโ€™ feedback stays really close to our product team and that our engineers can hear about how the tool is used out in the world. Itโ€™s always fun to bring our team closer to the customers we work with!

Most surprising thing about Ashby...

How powerful our analytics feature set is! After learning the ins and outs and seeing how customers use it in different ways, Iโ€™m endlessly impressed by how many insights can be generated!

Lilly Skolnik
Lilly Skolnik

Sales Leadership

Something I'm proud of at Ashby...

I work with the sales team to ensure weโ€™re constantly refining and maturing the way we partner with prospects on their talent stack and talent strategy decisions. It's been terrific to see the team operate with lots of credibility in true enterprise evaluations.

Something I've helped the team with...

I've worked with Mike and cross-functional partners to develop competitive materials, skills training, and operational improvements for our reps. It's been great watching our AEs and SAs integrate new skills and strategies into their sales processes.

Most surprising thing about Ashby...

While it was a big part of what brought me to Ashby, I continue to be floored by our customer's enthusiasm for the product: they're effusive about what Ashby does today and passionate about helping us continuously improve it.

Jordan Lujan
I'm New!
Jordan Lujan

Sales Leadership

Something I'm excited to work on at Ashby...

I'm really excited about the opportunity to collaborate with our team to build processes and support systems that do a great job of serving our SMB customers. Our goal is to establish a sales motion that delights our customers every step of the way and continues to create raving fans of Ashby!

My onboarding experience at Ashby...

Onboarding at Ashby has been great. Whether it be product enablement, structured 30-60-90 day feedback, or supporting the team on calls, the experience was both top notch and rewarding.

Most surprising thing about Ashby...

The sheer amount of unsolicited shout-outs and love we regularly hear from our customers! It takes a village to generate that kind of feedback. If we continue to serve our customers as well as we have so far, the rest will take care of itself.

Sylvie Paquette
Sylvie Paquette

Quality Assurance

Something I'm proud of at Ashby...

I've defined our QA process from the ground up: from how new features get QA-ed to how bugs get repro steps to our test plans for each feature.

Something I've helped the team with...

I created a bug reporting process to bridge the gap between our customer service and engineering teams. Incoming bugs can quickly and smoothly be triaged and assigned to the right engineers for a fix.

Most surprising thing about Ashby...

One of the things that drew me to Ashby is still one of the things that most amazes me - that such a complex, impactful product can come to life with a small (so far!), mostly remote, focused team.

Morten Bentsen
Morten Bentsen

Engineering

Something I'm proud of at Ashby...

I've built an integration for doing background checks with the click of a button (using Checkr). The integration allows the user to stay in Ashby and keep focus on the hiring process. Our own hiring managers use it for every hire and love it!

Something I've helped the team with...

At Ashby, we're obsessed about writing technical specs and documentation when starting a new project. I helped introduce a new process to improve collaboration in the spec-writing phase and ensure a broader perspective from the beginning. The feedback from the engineering team has only been positive.

Most surprising thing about Ashby...

I was most surprised about how well the team is collaborating. Ashby has an extremely talented team and someone is always ready to help out. There's a high amount of trust and lot of focus on knowledge sharing, documentation and distribution of decisions.

Sheanee Michaud
Sheanee Michaud

Customer Support

Something I'm proud of at Ashby...

I'm working on a workflow to improve our process around collecting feature requests from our customers and reaching out once a feature is released. I love the work our team puts into delighting our customers!

Something I've helped the team with...

I've started drafting internal product documentation for our Support team. I love documenting and consolidating this information in one place for everyone to access.

Most surprising thing about Ashby...

Ashby is a customizable product which makes it a very powerful tool to use. Not all companies and jobs are the same, and I love how flows within Ashby can be easily adjusted to fit business needs.

Jacob Miller
Jacob Miller

Sales

Something I'm proud of at Ashby...

In my first 30 days, I booked 15 outbound meetings with great companies using a new email messaging strategy built around referencing the VP Eng. The approach received positive feedback from prospects; a talent leader said it was the best cold email he'd received ๐Ÿ˜€

Something I've helped the team with...

I proposed and implemented Guru as a knowledge sharing solution for sales and customer support. It allows our sales knowledge to be easily accessible via chrome extension. It's helpful for teammates who join the go-to-market team and need quick, digestible answers to common customer-facing questions.

Most surprising thing about Ashby...

Definitely the minimization of Slack! It's been a huge net-positive on my productivity and general wellbeing. I even posted about it recently on LinkedIn.

Willem Wijnans
Willem Wijnans

Sales

Something I'm proud of at Ashby...

I built Ashby's internal cNPS dashboard. I care a lot about candidate experience and I've ported ours to some of our customers instances already. Hit me up anytime to talk candidate experience surveys ๐Ÿ˜‰

Something I've helped the team with...

I helped our Go-To-Market folks out with talk-tracks on what recruiters and Head of Talents want to see during a demo: the complete journey of a candidate moving from application to offer and how we demo cNPS and surveys. Also I'm a big automation nerd, so built a lot of Alfred automation recipes for the Go-To-Market team.

Most surprising thing about Ashby...

Transparency. For instance, I find it refreshing that everyone has access to all our revenue metrics from progress against goal to churn.

Hannah Small
I'm New!
Hannah Small

Sales

Something I'm excited to work on at Ashby...

I am passionate about empowering startups to use Ashby as a key tool in discovering top talent. My goal is to enrich startups with Ashby's capabilities to create an unforgettable candidate experience, one that rivals even the largest players they are competing against for talent.

My onboarding experience at Ashby...

My onboarding at Ashby has been like joining a hybrid of university, startup, and sports team. There's a wealth of knowledge, a highly welcoming culture, and an unmatched team spirit, all fostering a 'win together' ethos. It's been both enriching and motivating.

Most surprising thing about Ashby...

The most surprising aspect of Ashby is the genuine customer excitement. It's quite unique to be on calls where customers are so thrilled about a product that they express their amazement with a 'blown away' laugh. This level of customer enthusiasm is something I hadn't experienced before.

Siebe Jan Stoker
Siebe Jan Stoker

Engineering

Something I'm proud of at Ashby...

I built advanced filter functionality on Offer Custom Fields. This is an improvement on the flexible Custom Field concept, and unlocks a wide array of use-cases for our customers. Moreover, I think this feature is an example of how features can be more: they continue to build on top of existing building blocks. This is something that the Engineering team at Ashby excels at: developing not just particular features, but constructing building blocks and developing on top of those to incrementally improve the entire product over time.

Something I've helped the team with...

At Ashby, it's the norm to develop features in a way that promotes collaboration and allows others to move faster. During some of the features I've been working on, I've had an opportunity to improve internal tooling for developers. One example is a template string constructor to format Markdown messages. This allows us to automatically and uniformly escape user input, and format URLs, DateTime, and other objects without worrying about escaping or using the correct syntax.

Most surprising thing about Ashby...

Coming in, I knew there was a strong focus on thoughtful communication. What still caught me by surprise, however, is how much is actually communicated. I had the impression beforehand that people might choose to omit communicating something to avoid noise, or otherwise consolidate their messaging so it's a single interruption. I now realize it's more about managing the channels of communiciation rather than the amount of information. Because there's a broadly shared vision and understanding of how communication works at Ashby, it is relatively easy to deal with all the moving pieces and sharing of information.

Graham Murdoch
Graham Murdoch

Design & Engineering

Something I'm proud of at Ashby...

I designed and implemented the ability to multi-select candidates in our pipeline view and perform bulk actions. Customers use it multiple times daily and it saves them a lot of clicks!

Something I've helped the team with...

I revamped our input field components in our design system with a new more flexible API for layout and interactions. Other engineers have been able to quickly create visually pleasing forms and profile pages with minimal effort!

Most surprising thing about Ashby...

I'm surprised at how quickly the market has embraced us as a critical improvement to existing tools. People are really blown away when they see what we can do for them.

Noel DeLeone
Noel DeLeone

Customer Support

Something I'm proud of at Ashby...

I've helped onboard our second Analytics Support hire and developed relationships with several of our customers.

Something I've helped the team with...

I've improved internal resources for our Analytics Support team, which in turn has made it easier to provide those resources to customers.

Most surprising thing about Ashby...

The most surprising thing about Ashby is how quickly and intentionally changes or updates are made in order to better support employees and customers.

Arjun Nayini
Arjun Nayini

Product & Engineering

Something I'm proud of at Ashby...

I built our Sourcing module from idea to implementation. The hiring process starts with sourcing great candidates and it's great to see how much our customers depend on it.

Something I've helped the team with...

At Ashby, we encourage everyone to write up and share learnings they have over the course of their work. I've helped contribute to the large repository of interesting and quirky technical lessons we've learned as a team. Writing and sharing these has really helped me consistently grow my skills while I've been here.

Most surprising thing about Ashby...

How much we've accomplished with a small team in such a short period of time. We've built powerful pieces of infrastructure that really give us the leverage to build features for our customers quickly and reliably.

Christy Chak
I'm New!
Christy Chak

Sales

Something I'm excited to work on at Ashby...

I'm excited to help refine and tailor Ashby's sales messaging and processes to drive adoption amongst larger organizations. Moving upmarket is never an easy feat, but I'm confident we have the proper product, tooling, and team in place to achieve these goals.

My onboarding experience at Ashby...

The onboarding experience has exceeded all my expectations. There is clear thought and care to documenting existing processes and product information to reduce the reliance on tribal knowledge. The team has been incredibly welcoming and kind, and I feel connected, despite everyone being remote.

Most surprising thing about Ashby...

I'm surprised at how much customers love the product; I've never seen customers so immediately excited during a demo. It's clear to me that Ashby is genuinely fulfilling a customer need by delivering a powerful, consolidated product that eliminates painful, manual processes.

Aman Kiflezgi
I'm New!
Aman Kiflezgi

Customer Success

Something I'm excited to work on at Ashby...

Leveraging my experience in customer success, I'm excited to help build and enrich our customers' journey so they're able to receive the most out of the Ashby. I believe leveraging data-driven insights is important for any company looking to build the best possible team and I'm thrilled to be at Ashby where we can help with that.

My onboarding experience at Ashby...

Everybody at Ashby has been extremely welcoming and I've been blown away by how smooth the onboarding process has been. I'm a bit new to the talent acquisition world but I feel like I've been effectively introduced me to Ashby's culture, values, and the intricacies of the product.

Most surprising thing about Ashby...

The most surprising aspect of Ashby has been how well documented everything is. Startups of this size usually have a lot of info living in people's brains but there's a strong culture here around documenting processes and sharing information. It has made learning all the different parts of the company much easier than I expected coming in.

Khay Nguyen
Khay Nguyen

Business Operations

Something I'm proud of at Ashby...

One of the joys of working as a team of one is Iโ€™m able to impact (and learn about) many facets of the business, from sales to finance. I formalized deal flow management in our CRM, built all our sales metrics and ARR analytics from scratch, and wrangled our billings and invoicing process.

Something I've helped the team with...

I automated handoff of a customer from sales to customer success by configuring our CRM to automatically create customer check-in reminders once a deal is closed. Before this, we weren't able to keep track of customers and make sure they were having a great experience!

Most surprising thing about Ashby...

I joined Ashby when it was 7 people and I was expecting it to be more chaotic and disorganized (like the typical startup journey). While there are constantly new problems to solve, I'm delighted that decisions are made rationally with long-term success in mind. I also appreciate the clear standards around effective communication practices and documentation, something that most companies wait too long to implement.

Florian Krรผger
Florian Krรผger

Engineering

Something I'm proud of at Ashby...

I created a feature that enables our users to import data from CSV files and map it to any record or related record in Ashby. Previously, customers had to reach out to support, support reached out to an engineer, and the engineer had to configure and run a script to import the data. Now it's entirely self-serve.

Something I've helped the team with...

Originally meant to be a feature for our users, I added the ability to refresh the cache for reports. It coincidentally made the lives of engineers easier. If they changed any logic during development, they could easily refresh the cache to see the changes.

Most surprising thing about Ashby...

It's amazing to see how every single person on the team is dedicated to building the right thing the right way for the long term. I've never experienced a group of people being so aligned in creating and maintaining best practices, documentation, and tooling to make the best possible product.

Abbye Eva
Abbye Eva

Startup Customer Success

Something I'm proud of at Ashby...

I've built our more of Ashby University and created guides on a number of Ashby's amazing features.

Something I've helped the team with...

I've created internal documentation for the Scaled Success team based around customer goals.

Most surprising thing about Ashby...

How thoughtful everything is! Every process is thought through, well-explained, and considerate. The communication guidelines ensure that everyone's time is valued and work/life balance is incredibly important here. That thoughtfulness definitely extends into the product too which is built with so much care. My first walkthrough of it blew my mind โ€” it's so robust!

Tony Ramirez
Tony Ramirez

Marketing

Something I'm proud of at Ashby...

I set up our launch framework for new features. We now have a repeatable process to take new features to market and ensure Ashby remains seen as the most innovative and fast moving in our industry.

Something I've helped the team with...

Partnering with the Product team, I've helped maintain and keep our internal roadmap up to date. Team members have a reliable place to view what new features we'll be shipping soon.

Most surprising thing about Ashby...

How early we are and yet how much we've accomplished! This is the beginning of a long and successful run for our team.

Elizabeth Smith
I'm New!
Elizabeth Smith

Talent

Something I'm excited to work on at Ashby...

Helping to grow the team as the company scales and products evolve. There's nothing quite like building a team that's building a vision.

My onboarding experience at Ashby...

Onboarding has been good. I've appreciated the time to get to know the product and workflow in my day-to-day.

Most surprising thing about Ashby...

The thoughtfulness around communication. In recruiting it can sometimes feel like everything is urgent, and it's nice to have the space to get work done and be proactive versus just reactive.

Joel Reske
Joel Reske

Engineering

Something I'm proud of at Ashby...

I built Ashby's auto-reject feature; it allows customers to create flexible rules to automatically reject candidates who don't fulfill certain requirements. It saves our customers a lot of time and, as part of this project, I improved the extensibility of the underlying business process engine that powers many of our features (including this one).

Something I've helped the team with...

Building a remote culture isn't easy and, as we've grown, it's been harder to get to know everyone without social events. I started a monthly game "night" (we play during work hours) to help us get to know each other and bond as a team.

Most surprising thing about Ashby...

Even as a startup, we're building great generic building blocks for the long haul.

Hannah Bolton
Hannah Bolton

People

Something I'm proud of at Ashby...

Iโ€™ve worked to improve many people and culture initiatives here at Ashby, including new employee onboarding. I want everyone who joins Ashby to have an amazing experience! Itโ€™s important that new team members feel welcome, are equipped with the right tools and knowledge base, and are immersed in the product from Day 1.

Something I've helped the team with...

I planned our in person company offsite! We all met in California and enjoyed a week of learning, collaboration, and social outings together. Iโ€™m hoping to plan another company outing next year and Iโ€™ll also be working with smaller teams to provide more opportunities for in-person connection.

Most surprising thing about Ashby...

Itโ€™s still amazing to me how much our team gets done while working pretty much entirely asynchronously!

Aaron Norby
Aaron Norby

Engineering

Something I'm proud of at Ashby...

I moved our report generation to a worker-based infrastructure with caching. Running Ashby reports is computationally expensive because of how flexible it is and with this change, we've been able to increase the number and size of our customers without impacting our other features and services.

Something I've helped the team with...

I built our database schema migration system. It compares our Typescript models to what exists in our database and automatically generates an up and down migration that adds, removes, or updates tables, columns, foreign keys, and constraints.

Most surprising thing about Ashby...

How complex some of the problems are in recruiting. Giving talent teams the tools to get insights and be productive gives us really interesting problems to solve with software.

Kristl Yuen
Kristl Yuen

Customer Support

Something I'm proud of at Ashby...

I've worked with Ravan to improve and streamline our support processes so that we can maintain our support quality as we grow.

Something I've helped the team with...

I've helped improve internal documentation and the onboarding process for new hires.

Most surprising thing about Ashby...

How incredibly robust the product is. It seems like on an almost-daily basis I learn something new about what Ashby can do.

Ludovico Puccini
Ludovico Puccini

Sales

Something I'm proud of at Ashby...

Constantly updating and tweaking our documentation with more EMEA-focused content and collateral!

Something I've helped the team with...

After having read the book "RecOps: Recruiting Is Still Broken. Here Is How To Fix It" by James Colino, I wrote a summary for our Go-to-Market team to read through during their onboarding. It gave them a better understanding of the priorities and challenges of our customers from the get-go!

Most surprising thing about Ashby...

Constantly surprised by how thoughtfully we ship products and features that truly make a difference in the talent world, all in record time. Makes my life on the sales side extremely fun and dynamic!

Laura Li
Laura Li

Recruiting Operations Consultant

Something I'm proud of at Ashby...

I have really enjoyed speaking with our customers and working with them to build strategic and insightful dashboards. Customers have unique reporting and recruiting needs, and I have been really fortunate to have the opportunity to help unblock recruiting teams using the power of data.

Something I've helped the team with...

As the first Solutions Engineer, I have started some foundational documentation to ensure the scaleability of this team. The Go-to-market team is an amazing group of collaborators who are bringing our different backgrounds together to hone in on a process and philosophy that works best for us and our customers.

Most surprising thing about Ashby...

Each and every employee here has the ability to make an impact on the organization. It is also encouraged here to make your voice heard โ€”no matter what your role is, there is so much opportunity to get involved in cross-functional collaboration. Although it wasn't a huge shock that this is the culture of Ashby, it is just so amazing to see in action!

Jace Talamantes
Jace Talamantes

Customer Success

Something I'm proud of at Ashby...

I've helped document customer-journey milestones and enable fellow High Touch CSM's to work efficiently using documented playbooks and templates. As the team continues to grow, consistency in process and customer experience will help drive value and adoption for our customers and speed up the onboarding time for our new hires!

Something I've helped the team with...

I've helped document customer-journey milestones and enable fellow High Touch CSM's to work efficiently using documented playbooks and templates. As the team continues to grow, consistency in process and customer experience will help drive value and adoption for our customers and speed up the onboarding time for our new hires!

Most surprising thing about Ashby...

The size and efficiency of the team. From the outside looking in, you may guesstimate that the employee count is easily twice it's actual size. Ashby's attention to detail and emphasis on making the right hires culminates in an extremely effective, productive, and collaborative team with absolutely incredible results for the product and customers.

Jon (JR) Robertson
Jon (JR) Robertson

Sales

Something I'm proud of at Ashby...

I'm very proud that I brought in the largest deal in company history less than 5 months into my tenure here. This prevalent logo in the AI space will help spur growth as we move upmarket, and had a significant impact from a revenue perspective.

Something I've helped the team with...

I've built a "Mutual Partnership Plan" that some of my teammates use in their conversations with prospective customers as we map out the steps that need to be taken before a partnership is cemented. It can be a helpful project management tool that creates accountability and surfaces concerns.

Most surprising thing about Ashby...

It has to be how effusive customers are about the product. It's really fun to demo this for folks who have been using tools that haven't met their standards for a long time.

Ronald Martin
Ronald Martin

Engineering

Something I'm proud of at Ashby...

I built a tool that lets candidates directly book their desired interview time with the companies they're talking to, saving hours of back-and-forth communication/coordination time per week! It's like Calendly but with more complexity: you can book with multiple interviewers and each interviewer can be picked from a pool. It wows every customer the first time they use it!

Something I've helped the team with...

In my first week at Ashby, I created a number of zsh aliases for common commands that I was running frequently. When the next engineer started, I shared the aliases with that person (my onboarding mentee) and didn't think much of that afterward. Over a year later, I discovered that successive newer teammates have been sharing and improving that original set of aliases! We now have our own repository to centrally update and share them.

Most surprising thing about Ashby...

The common mantra for startups is to build the MVP and iterate as quickly possible. At Ashby, we've instead been betting on a "festina lente" approach; we "hurry slowly." It's been amazing to me just how much taking time to build our product *well* has positively impacted both customer and developer happiness.

Brooke Boniface
Brooke Boniface

Growth Operations

Something I'm proud of at Ashby...

I built out our quarterly sales and churn forecast to help with Go-to-Market planning and resource allocation. These forecasts allow us to plan for the quarter and estimate where we are going to end the quarter in terms of Net and Gross ARR.

Something I've helped the team with...

I built out a new churn process to standardize data collection around customers that may chose to leave Ashby so that we can learn from them!

Most surprising thing about Ashby...

There is so much documentation! The team is amazing at documenting their processes and decisions.

David Feinerman
David Feinerman

Engineering

Something I'm proud of at Ashby...

I got the opportunity to build a novel feature, Application Limits. This feature enables organizations to set up rules to limit the applications a single candidate can submit to a job (or set of jobs matching a customizable filter). This gives customers more time to see new candidates rather than sifting through repeat applications. This feature was a direct response to the changing hiring environment in 2023 where talent teams were flooded with record number of applications and shows how nimble and adaptable Ashby is!

Something I've helped the team with...

I made some updates to our bulk action framework: conditional fields and undoable bulk actions. Conditional fields only appear if certain conditions are met. Undoable bulk actions give users a chance to undo the bulk action after it begins. As our customers increase in size, bulk actions will become a greater part of their workflow. These new features enable developers to build more powerful and flexible bulk actions faster.

Most surprising thing about Ashby...

Most refreshing is Ashby's approach to "shipping." Ashby doesn't just celebrate code releases to production, which fosters a mentality that overly optimizes on one output. At Ashby, we also celebrates the "little" things like new documentation, research done, test fixes, specs read and written, new job postings and other cross functional tasks. Overlooked but valuable activities have a platform to shine.

Anastasia Zloteanu
Anastasia Zloteanu

Engineering

Something I'm proud of at Ashby...

My most impactful contribution was implementing granular OAuth permissions for Google Workspace, which allows users to have precise control over the data shared with our platform, thus enabling our clients to maintain strict security compliance with their data access policies.

Something I've helped the team with...

Most surprising thing about Ashby...

Efficiency, efficiency, efficiency! Having worked in early stage startups I'd hear the phrase "move fast, break things" a lot. Through a combination of engineering ownership culture, great architecture, and well thought out processes, Ashby manages to move incredibly fast with minimal regressions.

Kevin Connolly
Kevin Connolly

Product & Data

Something I'm proud of at Ashby...

As Ashby grew, I took on the full-time responsibility for our Analytics product. Within that scope, I've brought a dedicated focus to understanding our customers' product journey, starting at the sales demo through onboarding to the ongoing customer experience. In working closely with many of our customers, I defined a standard set of dashboards for common use cases and needs in the recruiting space. These reports are now the starting point for every new customer and available immediately, providing access that otherwise would take many weeks of analyst effort. It's amazing to see a talent leader's joy when they get insights into their recruiting process they never had before.

Something I've helped the team with...

On a topic that's less about the day-to-day of product management, I wanted to help our team members get to know each other in our remote-first world. To help with that, I introduced a people intro slide deck where everyone gets a slide to share more about their personal interests. At all hands, every new employee introduces themselves with that slide. We've been able to learn a lot of interesting things that we would have otherwise never known, and it's a ton of fun!

Most surprising thing about Ashby...

I joined Ashby primarily because of the people - they're talented and are a rare selection of all-around great coworkers. Apart from that, having seen our product help, enable, and satisfy customers, I've had a growing pride in what we do and what we're building. It was a bit unexpected at first, but now I look at all the other companies in the world that I admire, and I have a sort of excitement at the idea of helping them effectively build the team they need. It's fun and hard work, we have so much to build, but it's really rewarding.

Anum Hussain
Anum Hussain

Head of Content

Something I'm proud of at Ashby...

The Ashby 2023 Keynote! While all of marketing ran this effort, I got to own two important sections from content to customer interviews to post-production, and helped run the day of production and coach speakers during the actual event. Was an awesome way to get to know the team, collaborate, and deliver real value for our customers.

Something I've helped the team with...

Small but important as a growing company: Built a social media calendar in Asana for marketing to easily visualize what is being promoted by the team as a whole and when we have gaps in updates to introduce fresh content ideas.

Most surprising thing about Ashby...

That it hasn't taken over the entire ATS market yet! The product is incredible, driven by a team that is humble, diligent, and deeply passionate about championing talent and recruiting.

Max Rodewald
Max Rodewald

Engineering

Something I'm proud of at Ashby...

I set up a new type of integration that allows Ashby users to automatically create and attach CodeSignal live interview sessions to their interview invitations. The integration is designed so that we can easily extend it to support creating more interview resource types in the future!

Something I've helped the team with...

Iโ€™ve worked on streamlining our API validation to make it easier for engineers to add new endpoints quickly and safely. Iโ€™ve also started converting our API docs to the OpenAPI format. This will eventually allow us to generate API validations from our documentation and automate the process of publishing our documentation.

Most surprising thing about Ashby...

Iโ€™ve been surprised by how extensive the product is โ€”especially considering the size of the team. Itโ€™s been very impressive to see how many different feature areas there are while onboarding. Everyone encourages each other to build for the long term and I think this plays a big role in why the team has been able to build such a powerful product with a small team.

Mantas Astra
Mantas Astra

Engineering

Something I'm proud of at Ashby...

I built an integration with the Paylocity HRIS system that allows our customers to seamlessly send their hired candidate data to their onboarding module and avoid manually entering data that already exists in Ashby.

Something I've helped the team with...

I made it much easier for our team to see how many additional email lookups our customers have and when they expire. Our support and success teams used to have to manually calculate which email lookups are part of the base plan and which were purchased separately. They then had to figure out when additional email lookups expired and sometimes trick the system into doing the right thing. Now it's properly tracked and easy to adjust!

Most surprising thing about Ashby...

How mature Ashby as a company is. Everything's well documented, there's structure, and the product itself is of high quality which shows that it was built with the long-term in mind. At the same time, it's easy to communicate and make decisions without any bureaucratic hurdles. It's truly amazing to see how much a small team can achieve.

Amber West
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Amber West

Sales

Something I'm excited to work on at Ashby...

I'm excited to help expand our footprint in the enterprise market. There are so many things that large organizations have just accepted as status quo due to historical ATS limitations when it comes to complex enterprise hiring. I'm looking forward to building an enterprise sales process that showcases the art of the possible with Ashby!

My onboarding experience at Ashby...

My onboarding at Ashby has set me up for success. The depth of knowledge I've gained in a short period of time has been driven by the thoughtful communication, extensive documentation, structured approach, and collaboration across teams.

Most surprising thing about Ashby...

As a salesperson, the way Ashby team members embrace the One Team culture has been the most pleasant surprise. Folks across teams are proactive to open their networks to help book meetings and/or move deals along.

Oliver Hickman
Oliver Hickman

Engineering

Something I'm proud of at Ashby...

There were some legacy settings in Ashby the confused nearly everyone โ€” customers, the support team, and developers. I overhauled the entire thing, making the UI more clear and intuitive and refactoring the logic behind it to be more straightforward and easier to extend if the need arises.

Something I've helped the team with...

I implemented a toast notification system for a fairly barebones internal application. Before, when someone made an update, there was no positive feedback to the user that the change they made actually went through. Now with the notification system, users have much more confidence that the changes they are making are taking effect.

Most surprising thing about Ashby...

On the surface, applicant tracking systems don't seem that exciting โ€” Ashby turns that assumption on it's head! The more I learn about the application, the more excited about Ashby I become. The passion and excitement from the team is contagious and is clearly reflected in the quality of app that has been (and continues to be) built!

Nick Kamyshan
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Nick Kamyshan

Customer Support

Something I'm excited to work on at Ashby...

I'm excited to delight our customers and exceed their expectations. Plus, take on projects in which product support contributes to business growth and customer experience.

My onboarding experience at Ashby...

The team is super friendly. I am lucky to have Abbye as my onboarding buddy ๏ผ she helps me make the most of my learning experience. The onboarding process is well-structured and easy to follow. The combination of documentation, webinars, live sessions, and meeting the team one-on-one works magically!

Most surprising thing about Ashby...

Friendly team, thoughtful communication, awesome customer feedback, and documented processes that set me up for success.

Shannon Ogborn
Shannon Ogborn

RecOps Consultant & Community Lead

Something I'm proud of at Ashby...

Creating customized dashboards and reports is my favorite part of being a Recruiting Operations Consultant at Ashby. Through these builds, we are able to cut manual work time for recruiting ops and recruiting teams down significantly. As someone who has previously been a recruiter, I know how much every second of the day matters and being able to cut hours off a recruiting team's workload is incredibly motivating and rewarding.

Something I've helped the team with...

I rebuilt and reconfigured standardized dashboards to make it easier to onboard customers using the analytics functionality.

Most surprising thing about Ashby...

The intentionality of both the product and growth of the company. The product is created with such great intention so that our foundation is prepared for change and scale. Outside of the product, team growth is planned with great care to ensure we are hiring the right people at the right time for the workload of the organization.

Chapman Swaine
Chapman Swaine

Sales

Something I'm proud of at Ashby...

I've been refining how we work with larger, and more complicated, customers to ensure they have a full understanding of the product and the ability to see value as soon as possible.

Something I've helped the team with...

I am building out competition focused content to ensure we have a strong understanding of the other platforms in our market and how Ashby delivers a differentiated experience.

Most surprising thing about Ashby...

The raw power in our product โ€”with a few clicks we can deliver insight and understanding that traditionally took hours, days, or weeks of working in spreadsheets. It's amazing to watch customers light up when they see what they are capable of with Ashby.

Devon Parikh
Devon Parikh

Sales

Something I'm proud of at Ashby...

I have improved our sales process to help our start-up customers evaluate Ashby.

Something I've helped the team with...

We have documentation on nearly everything at Ashby which has been a game changer for the onboarding process. After introducing a new sales intelligence platform to the Go-to-Market team, I helped document the set up instructions and best practices.

Most surprising thing about Ashby...

The most surprising thing about Ashby is how many people talk about their positive experience with the tool and how quickly that message has been spreading to others! It speaks volumes to the engineering and design principles at Ashby.

Lindsay Workman
Lindsay Workman

Partnerships

Something I'm proud of at Ashby...

I launched strategic partnerships so our customers can discover and get access to other great products at a discount.

Something I've helped the team with...

I helped launch a partnership dashboard in Hubspot so all my colleagues have insights into our active partners and partnership pipeline. Our team can now understand the impact of the broader partnership funnel and which channels within the funnel are most effective.

Most surprising thing about Ashby...

The async culture! Ashby employees embrace and respect async communications, allowing employees to focus on building and delivering a world-class product.

Christian Novicki
Christian Novicki

Customer Success

Something I'm proud of at Ashby...

Time to value. I'm excited to help customers adopt Ashby as quickly and easily as possible and provide their team with the value that changes the scope of their entire talent acquisition team.

Something I've helped the team with...

Overall, very quick and organized. By far the easiest onboarding logistically speaking of the past 3 jobs I've worked.

Most surprising thing about Ashby...

People's energy. Everyone is thrilled to be here and work hard to build something amazing. Everyone is intelligent and experienced but humble and collaborative. Very much feels like a "let's do this together" mentality.

Richard White
Richard White

Quality Assurance

Something I'm proud of at Ashby...

I was able to find a security vulnerability in component used across Ashby. My report allowed our engineers to identify the issue and fix it!

Something I've helped the team with...

I wrote a guide on how to QA our developer API for the QA team. It has step by step instructions on how to generate an API key, what tools to use it with, and how to interpret responses from our API.

Most surprising thing about Ashby...

The team at Ashby exemplifies the saying, "Small but mighty!"

Beth Davis
Beth Davis

Customer Success

Something I'm proud of at Ashby...

Being an early hire on the CS Team, I've helped build out some of the core processes that the team uses when onboarding new and existing customers! Friday brainstorming sessions with my team are one of my favorite parts of the week and very productive!

Something I've helped the team with...

I've enjoyed helping bring insight into some of the more complex customer asks, and enjoy being able to relay that information to the rest of the team. Watching a request that I record from a customer go from idea, to being built, to being relayed back to the customer is rewarding!

Most surprising thing about Ashby...

How much customization is available within the product!! In the short amount of time that I have been here, seeing customers' reactions to a feature has been so exciting!

Noah Holmes
Noah Holmes

Sales

Something I'm proud of at Ashby...

I have helped shape the sales process to help our start up customers evaluate the ATS market in clear and friendly environment.

Something I've helped the team with...

I love to write new email copy for the rest the team to use in outreach to prospective customers!

Most surprising thing about Ashby...

How much our customers love using Ashby! Our #ashby-love Slack channel is buzzing all day with incredible feedback for the product and our customer support.

Colin Howe
Colin Howe

Engineering Leadership

Something I'm proud of at Ashby...

I've been having a lot of deep technical conversations with the team on topics like database query performance, capacity planning, and infrastructure changes. This has led to a project that should increase query performance by 100x!

Something I've helped the team with...

I've improved our alerting system so that engineers have fewer distractions and even more time to focus.

Most surprising thing about Ashby...

The thoughtful passion that runs through the engineering team. Proposals and specs often get a lot of feedback โ€” and it's feedback that matters and written in a way that really helps.

Tom Quist
Tom Quist

Engineering

Something I'm proud of at Ashby...

I implemented syncing data from other recruiting software into Ashby. It opened up Ashby's powerful reporting features to customers who can't use our all-in-one product yet.

Something I've helped the team with...

I sped up our automated tests on CI by 10x; they now run in under 10 minutes. We're able to make changes and deploy much faster than we could before.

Most surprising thing about Ashby...

What's always surprising to me, is how each existing feature in Ashby instantly produces some additional value to a new feature. For example, when I worked on a data integration feature all the data that got integrated was automatically exposed to Ashby's analytics features. If you build something at Ashby, very often you'll be able to take some existing building blocks and use them in a new feature with only a little bit of glue code.

Jared Haynes
Jared Haynes

Head of Startup Customer Success

Something I'm proud of at Ashby...

Analytics customer kick offs! Providing a strong onboarding experience for our partners, driven by thoughtful discovery, enablement, and training ensures our customers have what they need to succeed using Ashby Analytics.

Something I've helped the team with...

I created internal documentation around adoption markers, timelines, and expected implementation maps that have helped sales and product teams see the progress and expectations for new partners.

Most surprising thing about Ashby...

Our teammates are very thoughtful with communication and async workflows. Everyone has the expectation of respecting others' calendars and rhythms, all while prioritizing necessary work.

Sara Hernandez
Sara Hernandez

Customer Support

Something I'm proud of at Ashby...

I'm excited to be a part of the team that reviews, updates, and creates new guides for our customers. It helps our customers feel confident in the tools they're using and ensures that everyone understands the purpose and possibilities of the amazing features Ashby has.

Something I've helped the team with...

I'm currently working with a teammate to review, update, and create internal documentation, so that everyone at Ashby can stay up-to-date with new or updated features and workflows.

Most surprising thing about Ashby...

I continue to be pleasantly surprised at how kind, inclusive, and supportive everyone is. Across departments and teams, we're all here to help each other and that feels great.

Brian Macmillan
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Brian Macmillan

Sales

Something I'm excited to work on at Ashby...

I'm helping to shape our GTM approach for larger companies in EMEA by learning and sharing the nuances of selling in this market.

My onboarding experience at Ashby...

I've collaborated with EMEA colleagues and leadership to refine messaging for the EMEA market.

Most surprising thing about Ashby...

The obsession to provide the best-in-class product to our clients. Everybody cares so deeply about what our clients need ๏ผ it's refreshing to be a part of.

Alex Gelinas
Alex Gelinas

Contract Management

Something I'm proud of at Ashby...

In May 2023, I joined Ashby to assume the responsibility of customer renewals and build out a scalable contract management process. By July, I had complete autonomy over our customer renewals and contract inquiries, and was able to deliver transparent and on-time renewals for both our customers and Ashby. This transition has helped to improve our overall customer retention, while creating a more intentional and positive renewal experience.

Something I've helped the team with...

I was thrilled to see Ashby identify the need for my role early on as a company, as a dedicated Contract Management team is essential for allowing Sales and Customer Success to dedicate their efforts to bringing on and supporting Ashby customers. The commitment to customer growth and success was evident in this business decision, and has proven effective since I joined Ashby to take over renewals and contracts.

Most surprising thing about Ashby...

The pure delight of Ashby's customers will never cease to amaze me, and is unlike anything I have experienced in Saas. This is, of course, due to Ashby's overall vision and the high level of talent they have secured. Each team with Ashby brings an essential element that adds to the customer fandom over Ashby that we see each day. It is a joy to engage with customers who are so infatuated with the product and the Ashby way!

Bryce Codell
Bryce Codell

Data & Data Engineering

Something I'm proud of at Ashby...

I built the infrastructure that serves all internal reporting at Ashby.

Something I've helped the team with...

Iโ€™ve built processes to route data across systems like Hubspot and Intercom so our Sales and Success teams can automate their workflows. And Iโ€™ve built dashboards. Lots of dashboards.

Most surprising thing about Ashby...

The attention to detail in the product. There are so many edge cases to consider for every feature in the platform. Not only has the team has covered just about all of them - thereโ€™s always documentation I can reference to understand why each feature is designed as it is.

Salina Estrada
Salina Estrada

Customer Support

Something I'm proud of at Ashby...

I've helped to improve functionality of internal tools that are used to track issues sothat we can provide our users with timely updates. I appreciate how every person on the team is given the agency to make improvements when needed!

Something I've helped the team with...

I've collaborated with other team members to keep internal documentation up-to-date and am working on ways to improve documentation of processes so the team can support our customers most efficiently.

Most surprising thing about Ashby...

How quickly the product evolves and how thoughtfully executed every change has been!

Antonio Vidal
Antonio Vidal

Marketing

Something I'm proud of at Ashby...

I've been working on our LinkedIn Ads strategy and it's been an amazing journey in teamwork. Redefining this strategy has required cross-functional efforts and aligning the execution across many folks. The results have rewarded the amazing work the team has done.

Something I've helped the team with...

For a Marketing team, being able to target the right audiences at the right time is crucial for any campaign or channel. I built a Total Addressable Market database that allows us to track and evaluate companies in our market and identify ones that are ready to start the sales cycle with us. This data improves our knowledge and targeting of prospects across many different channels.

Most surprising thing about Ashby...

Ashby's remote culture is unique; its values are designed to make each team efficient, autonomous, but aligned with the company goals.

Giao Bui
Giao Bui

Quality Assurance

Something I'm proud of at Ashby...

I tested new features and wrote test plans, which expands QA coverage and helps the team quickly ship high quality features and updates to customers.

Something I've helped the team with...

I helped pilot various automated testing tools to help our team decide on what best helps our needs. In the process, I learned new testing tips and best practices that I documented to share what I've learned. The QA team is a learning driven team, and we continue to add new documentation and share our learnings because we each have different experiences.

Most surprising thing about Ashby...

I'm surprised at how much a completely remote team can accomplish. Ashby is constantly changing, with new features and updates that are well thought out and tested.

Dom Crayford
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Dom Crayford

Engineering

Something I'm excited to work on at Ashby...

Make it easier and quicker for recruitment teams to actually recruit. I want to contribute to a product that genuinely helps people work in the way they want to work and then gets out of the way.

My onboarding experience at Ashby...

Thorough! It feels like a breadth first approach of everything that Ashby does. It's been great to see all the different parts of the product - and to ship changes within hours of starting the job. There was also a strong emphasis on reading and learning with a gradual ramping up of independence.

Most surprising thing about Ashby...

How much has been built and the quality of the features and the underlying code. There's a lot here and a lot still to be built but it's been easy to find and understand everything I've come across so far.

Dan Moran
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Dan Moran

Engineering

Something I'm excited to work on at Ashby...

I'm excited to help build the next generation of platform and data infrastructure at Ashby so the product can continue to scale as we release more features and onboard more customers.

My onboarding experience at Ashby...

Onboarding has been busy, but in a good way! The process is very well structured, with a nice mix of reading, presentations, and coding. The starter tasks have been a nice way to get a tour of the codebase.

Most surprising thing about Ashby...

New hires are trusted like other engineers to make decisions and ship changes to the product. It's a little intimidating, but also really exciting to complete a task in your first few days and see it go live almost immediately.

Anna Hall
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Anna Hall

Talent

Something I'm excited to work on at Ashby...

I'm excited to help build the GTM teams, create process that delivers a strong candidate experience, AND share feedback on the product!

My onboarding experience at Ashby...

Onboarding has been wonderful. I've had time to explore the documentation and product, and the team has been very welcoming and helpful in sharing their knowledge. Probably the best, most thoughtful onboarding I've had!

Most surprising thing about Ashby...

An obvious answer here is the detail in documentation. As well as that, I've been wonderfully surprised with how connected the team feels while being so purposeful about our work. Efficiency isn't happening in a vacuum ๏ผ it's in collaboration with others.

Emily Withers
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Emily Withers

Customer Success

Something I'm excited to work on at Ashby...

As the first CSM based in Europe, I'm super excited to help support our EMEA customers in getting the most out of Ashby. I'm also excited to leverage my past experience working in HR and recruiting tech to provide a smooth onboarding experience for customers and enable adoption across their organisation. I love working with data ๐Ÿค“ so I'm looking forward to building out how we leverage this and enable teams to make data driven decisions through Ashby's epic reporting capabilities.

My onboarding experience at Ashby...

My onboarding experience has been great, the team was incredibly welcoming and supportive of my learning! Being the first High-Touch CS in the UK meant I was on a different timezone, but the team leaned in to support me by hopping on early calls which I'm super grateful for. I'm amazed by how well documented everything is and how if you have questions, you'll always find the answer!

Most surprising thing about Ashby...

How considered and thoughtful everyone...and everything is! From product releases that solve genuine pain points to the structure around internal communication. The team is incredibly efficient and collaborative, meaning we can truly support our customers and be proactive in addressing their priorities. Ashby listens to it's customers and employees, resulting in a truly excellent product and employee experience.

Daniel Rigberg
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Daniel Rigberg

Engineering

Something I'm excited to work on at Ashby...

Ashby's product is insanely flexible and modern! I'm looking forward to building features that help make hiring processes delightful rather than exhausting.

My onboarding experience at Ashby...

This was definitely the most thorough onboarding I've ever had! By the end of my first week, I felt very set up for longterm success.

Most surprising thing about Ashby...

Ashby's product and processes are INCREDIBLY well-documented! At times it can be overwhelming, but I'd much rather be barraged by a wealth of information than confused by a lack of detail.

Morgan O'Marro
Morgan O'Marro

Customer Success

Something I'm proud of at Ashby...

I have contributed to designing and improving our structured onboarding process for new customers implementing our All-in-One product. We now have a more streamlined process to get Ashby implemented faster.

Something I've helped the team with...

Iโ€™ve created enablement documentation for our internal teams so we are all aligned on best practices for implementating Ashby with a customer!

Most surprising thing about Ashby...

There is intention and thought behind everything that is done at Ashby. Whether it is within the product or internal communication/collaboration, things arenโ€™t being done just because. I can see that this deliberate intention has fostered a great internal culture at Ashby that does not feel chaotic for a startup.

Jordan Dowd
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Jordan Dowd

Contract Management

Something I'm excited to work on at Ashby...

As the second member of Ashby's Contract Management team, I am dedicated to providing a seamless and delightful renewal experience for our customers, as well as contribute to the continued growth and success of our Contracts team.

My onboarding experience at Ashby...

It's been wonderful. Everyone has been extremely welcoming and helpful, and it was only a couple weeks in that I felt ready to dive into my role responsibilities.

Most surprising thing about Ashby...

How much love there is! Everyone at Ashby loves what they do, and regardless of their role, they are committed to spreading joy and satisfaction to our customers. It's not only a wonderful company culture to be a part of, but it's also great to see how much our customers LOVE Ashby in return.

Joey Cordon
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Joey Cordon

Customer Support

Something I'm excited to work on at Ashby...

I would love to help in expanding our customer base in the APAC region by providing excellent support to our new and existing customers. I want to show the world, the universe, rather, how Ashby is making a difference in the TA space through a product that is well designed and well built.

My onboarding experience at Ashby...

The excellence actually starts with the interview process. You'd be amazed at how Ashby really treats the process like a two-way street. The onboarding is the best I have experienced. The level of documentation is amazing! Questions are always welcome, however, you'd find little to no asks because everything is well documented, clear, and well thought out.

Most surprising thing about Ashby...

I was so used to having 100+ Slack channels, hundreds of emails, a day full of meetings that when I experienced Ashby's Thoughtful Communication, I was in a culture shock. With Ashby's Thoughtful Communication, things can be addressed and done without notifications blowing up your phone/laptop and attending exhausting whole-day meetings.

Samantha Sweet
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Samantha Sweet

Startup Customer Success

Something I'm excited to work on at Ashby...

I am looking forward to helping develop retention practices and make sure customers feel supported throughout their entire lifecycle!

My onboarding experience at Ashby...

Onboarding has been comprehensive! There is so much documentation, and new releases are sent out every day. That being said, the team really sets you up for success, and I feel incredibly prepared to help customers.

Most surprising thing about Ashby...

I have been pleasantly surprised by how much community has been created, both internally and externally, at Ashby. It is really hard to manage that, especially with a fully remote company!

Brian Korczynski
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Brian Korczynski

Sales

Something I'm excited to work on at Ashby...

A repeatable sales process that helps us continue to bring on amazing customers, and a sales culture where everyone is learning from each other and leveling up.

My onboarding experience at Ashby...

I was surprised how much good information was documented and available for my onboarding. Everything from company history, the evolution of the ATS market, to future vision. I also listened to tons of gong calls which helped me get up to speed quickly and get excited about the opportunity we have here.

Most surprising thing about Ashby...

The market sentiment. I had a sense of this before joining because I heard a lot of positive things from people that work in talent in my network. When I joined I realized that was only the tip of the iceberg!

Christy O'Reilly
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Christy O'Reilly

Engineering

Something I'm excited to work on at Ashby...

I've run a lot of hiring processes and felt the pain of substandard ATSes - I'd love to make that better for not only talent teams but also the interviewers and candidates. I'm also looking forward to contribute to tech at Ashby to increase our already impressive leverage.

My onboarding experience at Ashby...

I've really appreciated the structure and thought that's gone into onboarding. I shipped on day one and tasks were organised to help me quickly build momentum and independence without becoming overwhelmed. I loved that I was quickly expected to make product decisions: the autonomy and velocity is exactly what I wanted as an engineer. The documentation is also the best I've seen.

Most surprising thing about Ashby...

In engineering, the speed of shipping, unlocked by autonomy, an excellent team, and solid tooling. At Ashby overall, I've really appreciated the coherent company strategy which is documented, shared company-wide, and thoughtfully reviewed and updated. I've been able to quickly understand how my work is important and helps the company reach its goals.

Ed Wellbrook
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Ed Wellbrook

Design & Engineering

Something I'm excited to work on at Ashby...

Our customers come to Ashby with different perspectives, workflows, and challenges. I'm excited to learn more about how people use the product and help make Ashby work for everyone.

My onboarding experience at Ashby...

The onboarding process was structured enough that I could get set up and oriented without getting overwhelmed, but also flexible enough that I could spend extra time exploring the parts of the product I've found more interesting. Intro/demo calls (that were pre-scheduled!) also really helped me get a deeper understanding of the product and our customers.

Most surprising thing about Ashby...

How passionate our customers are about the product! It's rare for people to get excited about business software. Our customers love Ashby and it shows that we're solving real problems for people!

Holly Schomberg
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Holly Schomberg

Customer Support

Something I'm excited to work on at Ashby...

I want to continue building strong customer relationships between Ashby users and the Ashby Product Support team. In my short time here, it is clear that the Support team really cares about Ashby users and their experience with the platform. As I continue learning the platform, I would love to help build on the already stellar documentation that Ashby provides.

My onboarding experience at Ashby...

From the get-go, the onboarding experience has been fantastic! During the interviews, everything was laid out clearly, which has carried through seamlessly into the training phase. What's been really reassuring is the team's readiness to lend a hand as we newbies find our feet. They've been super understanding about the learning curve and have emphasized not putting too much pressure on ourselves as we settle in.

Most surprising thing about Ashby...

The vastness of the Ashby platform! I knew coming into this role that Ashby was very customizable for different business needs, but once I began the training it was clear just how thoughtful team is when creating features and making updates to the product. The team is endlessly curious about what user needs are, and they take each bit of feedback into consideration and want to understand how it may benefit users as a whole.

Kat Fergerson
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Kat Fergerson

Head of Partnerships

Something I'm excited to work on at Ashby...

It's my goal to build partnerships at Ashby into a robust ecosystem for the greater talent community: (1) Be the ATS that startups prefer because we set founders up for hiring excellence from day one. (2) Create a dynamic partner marketplace. (3) Have best-in-class partner marketing and enablement.

My onboarding experience at Ashby...

Onboarding at Ashby is incredibly robust and thoughtful. It's impressive to see the focus on making sure employees are set-up for long-term success, especially in a remote environment. I've had multiple 1:1s with my manager, team members across the organization, and feel like I know what's expected of me.

Most surprising thing about Ashby...

The communication culture! While completely remote, there are only 47 public Slack channels and clearly defined ways of communicating and documenting work.

Micah Konzen
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Micah Konzen

Startup Customer Success

Something I'm excited to work on at Ashby...

Custom Journeys for our Startup Customers :) It's one thing to have great available resources at your disposal, but it's another thing to have resources sent your way that are perfectly tailored for what you're looking to achieve.

My onboarding experience at Ashby...

Absolutely incredible. The "vibes" I felt when interviewing didn't lie, this team has an incredible culture! With that culture comes great materials. The onboarding experience has been smooth and so well documented, allowing me to soak up a ton of info :)

Most surprising thing about Ashby...

The scale of our reporting feature! I didn't realize just how in-depth you could get. There are so many fully functional dashboards/reports already built out for customers to take advantage of on day one.