How we think about AI
What makes AI in Ashby different?
Ashby’s all-in-one data spans the entire candidate journey, unlocking AI workflows that are not possible in fragmented tech stacks. As we continue expanding our AI capabilities, here are some of our guiding principles.
Powered by your all-in-one data
Ashby All-in-One houses all your recruiting data, enabling AI and automation workflows across multiple features.
AI that's assistive in nature
AI in Ashby is built to assist you in making better decisions, faster. Not to replace your team's decision-making.
Dedicated engineering resources
We ship features quickly, and have a team of dedicated engineers working on unlocking new AI use cases.
No gimmicky features
We’re focused on shipping AI-powered tools that solve our customers' top problems.
Technology you can rely on
We’re building AI on the most reliable LLMs, with data and security protocols you can trust.
Full control over your process
Our AI features always allow you to review, tweak, toggle on/off, and control your process.
Optimize your hiring processes
AI-powered features help keep your data clean for better reporting and hiring outcomes.
Adopt AI features on day one
We ship out-of-the-box, adoption-ready AI features you can trust to be ready for use across your team.
See better results
Ashby customers see a 46% lift in reply rate from AI-powered outreach campaigns.
ATS
Reduce the time burden of application review and act on top talent faster.
Efficiently review inbound applications, ensure consistency in evaluations across your team, and deliver a great candidate experience with AI-Assisted Application Review.
AI-Assisted Application Review
Inbound application volume continues to be a source of inefficiency and burnout with recruiting teams.
Accelerate your inbound application review by defining the objective criteria for your job in Ashby, and let AI surface which applicants match your given criteria.
Filter by your criteria to eliminate no-fit candidates or surface best-fit candidates to act on top talent faster.
Adopting AI-Assisted Application Review Responsibly
Like all of our AI-powered features, we’ve put dedicated effort into developing AI-Assisted Application Review thoughtfully and in alignment with our Pillars of Responsible AI.
Privacy
Ashby does not train any AI models on customer data. PII (personally identifiable information) is redacted from all resumes sent to AI models.
Transparency & Bias
Ashby gives you citations for all AI outputs, so you can verify, flag and override analyses if needed. Ashby also provides in-app warnings for criteria that can lead to biases in application review. The AI never ‘ranks’ or gives numerical ratings to applicants, a human must always be involved in decision-making.
Accountability
Ashby provides automated candidate disclosures and opt-outs. Ashby has also partnered with the third party auditor FairNow to conduct a bias audit of any screening functionality with regards to members of protected classes. FairNow also helps to maintain a model inventory and support risk assessments in anticipation of compliance requirements related to the EU AI Act and other legislation at the state level in the US.
Quickly get up to speed on candidates and find the context you need
The AI Candidate Assistant helps you get up to speed on the context of your candidates without needing to dig through all of your activity history.
AI Candidate Assistant
Getting up to speed on all the context and interactions you've had with candidates can be a time intensive process.
Chat with the assistant to find what you need and answer questions across all your candidate activities.
The assistant has the full context of your candidates from resumes, emails, notes, and more.
Sourcing & CRM
Leverage the full power of your candidate data, no data expertise required.
Explore your candidate data as a newcomer, quickly build something complex as a seasoned user, and experiment with new sourcing strategies.
AI-generated Filters for Candidate Search
Sometimes the perfect candidate for a role is one you’ve already interviewed. But finding them in your ATS requires being an expert in filter logic or boolean searches.
Tell Ashby in plain words what kind of candidates you’re searching for in your database, and AI will build the filters for your search query. You can always tweak or add more filters to your search.
Improve outreach effectiveness and enhance the candidate experience with AI-generated tokens.
Creating personalized outreach, rejection, or feedback messages is an important but time-intensive process. Generic outreach and feedback can be ineffective and lead to a poor candidate experience. AI-generated tokens in Ashby save time while improving response rates and candidate experience.
AI-generated Personalization Tokens
Personalize your sourcing outreach emails and LinkedIn messages by inserting AI-powered tokens. These tokens generate contextualized copy using job details and candidate work history. Review and tweak copy as needed. Ashby customers see a ~46% lift in reply rate from their outreach campaigns using AI personalization. (Source: Ashby Talent Trend Reports)
AI-generated Feedback Tokens
AI-generated feedback tokens make it easy to provide helpful feedback to candidates. Add tokens to existing email templates to automatically create short, context-aware feedback summaries. These tokens consider the context of your email, ensuring they work for both rejections and feedback that you may want to share mid-interview loop. As with all AI-generated tokens in Ashby, you always have the ability to review, edit, or delete copy.
Increase recruiter productivity and optimize your outreach sequences.
Manage high-volume sequences while maintaining clean data you can use to improve your outreach.
Email Response Classification
Optimizing your email sequences can have a significant impact on your sourcing efficiency.
Ashby automatically classifies a recipient's response as "interested" or "not interested" based on their reply to a sequence email.
This helps to keep your data clean so you can reliably report on what’s working, what’s not, and can take action to optimize your sequences.
Scheduling
Schedule interviews with AI, so your team can focus on higher value activities.
Do more with your team by eliminating manual scheduling tasks that slow down your hiring process.
Auto-scheduling Interviews
Coordinating interviews is one of the most time-consuming aspects of recruiting.
Automatically generate recommended schedules for interviews in high-volume candidate funnels, or complex panels with many interviewers.
*This feature is currently available as a part of our
ATS
Accelerate hiring decisions while keeping your team aligned for better hiring outcomes.
Keep your hiring process moving forward by quickly seeing a candidate's strengths and areas for review at a glance, then drill down on key areas for discussion.
AI-generated Feedback Summaries
Improving collaboration on hiring decisions leads to better hiring outcomes, but consolidating feedback can be a time-consuming process.
AI summarizes interview feedback collected throughout the recruiting process for use at any stage, including in your debriefs. Summaries will cite the original interview feedback, so you can review the full details and context.
Analytics
Explore your data and build reports using natural language
Use AI to generate reports and ask questions about the rich data you have. Become more comfortable with the power of Ashby reporting.
AI-Assisted Report Builder
Describe the reports and data you want to see using a natural language chat interface.
Perfect for exploring your data as a new user or getting started quickly as a power user.
Iterate to refine your results and ask new questions you may not have considered otherwise.
Integrations
Ashby integrates with powerful AI tools.
Integrate your ATS with AI tools you already know and love.
High quality AI integrations that seamlessly connect to the rest of your technology stack.
In addition to our native AI-powered features, Ashby offers several out-of-the-box integrations with AI-powered tools that can further power your workflows.
Ashby has been able to continue to innovate with AI in ways that allow us to really customize our communication. The continued quick turnaround around AI features has been impressive and needed.
Pillars of Responsible AI at Ashby
We believe in the power of AI to make the entire recruiting process better; we’ve taken steps to make sure that we implement AI responsibly, based on 5 core pillars.
Accountability
We build AI features with clear governance in place. That includes internal oversight, risk assessments, and working with third-party experts like FairNow to audit our systems. We define clear ownership across Engineering, Legal, and Product for every AI initiative, from evaluation and testing to post-launch performance and risk monitoring.
Transparency
Ashby does not ship or buy products with black-box decision-making. Any AI-generated recommendation must be explainable, either by exposing the reasoning behind it or enabling user review and override. For example, our application review tool shows why a candidate is surfaced and links directly to the evidence behind it. AI-generated tokens always allow the user to review and override.
Fairness
We regularly evaluate and audit our models for fairness, ensure reputable third parties assist with the audit of AI systems we use (FairNow in the case of Ashby), and test outputs (e.g., job descriptions, summaries, outreach) for clarity and inclusion across diverse audiences. We’ve also built several features into the product to help protect against bias, both implicit and explicit. These include in-app warnings about specificity and best practices for prompting AI-Assisted Application Review and more direct warnings about potential Equal Employment Opportunity (EEO) violations.
Safety
Our AI systems are designed to operate within clear, tested boundaries. We monitor performance in production, check for predictable failure modes, and have response plans ready if something doesn’t work as expected. We log model performance, user feedback, and feature usage across the system. This allows us to audit how AI is working and intervene quickly if something goes wrong. We’ve implemented real-time monitoring, direct user feedback tools, and periodic reviews of flagged outputs.
Privacy & Security
We do not train AI models on customer data and operate on the principle of data minimization. All candidate information is handled in compliance with GDPR, NY Local Law 144, and SOC 2 standards. Encryption and retention settings must be configurable by our team. Privacy and compliance are built into every part of our AI development process, not retrofitted later.
Legal, Privacy and Compliance
FAQs about AI Functionality in Ashby
As a guiding principle, AI is used to augment, and not replace human decision-making within Ashby. We've dedicated resources toward developing AI responsibly and ethically, and are happy to provide documentation needed for your legal team.
“Is customer data used in training AI models? “
Ashby is not currently training any AI models using customer data. We are using third party AI models (e.g. OpenAI) within the scope of our AI terms and conditions. We have a DPA in place with OpenAI such that no data sent as part of our use of OpenAI's models is used to train their own models.
“What risk management and risk mitigation measures does Ashby have in place?“
As part of our efforts to maintain good AI governance, we have engaged FairNow to help maintain a model inventory and support risk assessments in anticipation of compliance requirements related to the EU AI Act and other legislation at the state level in the US (e.g. NY Local Law 144, Colorado SB 24-205).
“Is Ashby compliant with the EU AI Act?“
Ashby has chosen to take a proactive approach in beginning to meet its compliance objectives under The Act.
Per Article 113 of the EU AI Act, (and given the scope of Ashby’s product) enforcement of The Act comes into play August 2, 2026
“Does Ashby disclose the nature of data processing to applicants during the recruitment process?“
Yes. We provide your team with controls on how you disclose your use of AI during the recruitment process. Candidates have the ability to opt-out.
“Is Ashby NY Local Law 144-compliant?“
Ashby has conducted a bias audit compliant with the law’s requirements and built tooling to support candidate notification / opt-out. While Ashby does not consider the currently provided tooling to qualify as an Automated Employment Decision Tool (“AEDT”) under the definition provided in Section 5-300 of the law, we still conducted this audit to support customers with differing interpretations.
“Are Ashby's AI features compliant with GDPR?“
Yes - all of Ashby's products (including these features) are GDPR compliant. To further reinforce Ashby's commitment, we recently certified to the Data Privacy Framework (DPF), including the EU-U.S. Data Privacy Framework, the Swiss-U.S. Data Privacy Framework, and the UK Extension to the EU-U.S. Data Privacy Framework.
Customer Story
Multiverse Uses Ashby to Recruit Top Talent with AI, Scheduling Automation, and Powerful Data
Multiverse switched to Ashby's All-in-One to move away from traditional recruiting approaches and build a lean, powerful tech stack that supports the rapidly changing TA landscape. With Ashby they've been able to leverage AI, customization and a data-driven approach to operational efficiency.
