Team
We're a nimble team of humans working together to do big things.
Ashby is a remote-first company with colleagues working from 24 different countries in North America, South America, Europe, and Asia. We host an annual company-wide gathering, along with individual team meetups each year.
Our 2022 holiday book exchange 🎄
Something I'm proud of at Ashby...
I’m proud of how intentionally we show up for our customers, guiding them toward their goals and intended business outcomes in a thoughtful way (and enjoying the journey alongside them).
Something I've helped the team with...
I’ve helped deepen our partnership with Product, a material differentiator that allows us to address customer opportunities swiftly and with great impact.
Most surprising thing about Ashby...
The team alignment with our Operating Principles is remarkable. The principles are not a loose guide; they're actively practiced each and every day with meaningful results.
Something I'm proud of at Ashby...
I've built our more of Ashby University and created guides on a number of Ashby's amazing features.
Something I've helped the team with...
I've created internal documentation for the Scaled Success team based around customer goals.
Most surprising thing about Ashby...
How thoughtful everything is! Every process is thought through, well-explained, and considerate. The communication guidelines ensure that everyone's time is valued and work/life balance is incredibly important here. That thoughtfulness definitely extends into the product too which is built with so much care. My first walkthrough of it blew my mind — it's so robust!
Something I'm proud of at Ashby...
I have contributed to designing and improving our structured onboarding process for new customers implementing our All-in-One product. We now have a more streamlined process to get Ashby implemented faster.
Something I've helped the team with...
I’ve created enablement documentation for our internal teams so we are all aligned on best practices for implementating Ashby with a customer!
Most surprising thing about Ashby...
There is intention and thought behind everything that is done at Ashby. Whether it is within the product or internal communication/collaboration, things aren’t being done just because. I can see that this deliberate intention has fostered a great internal culture at Ashby that does not feel chaotic for a startup.
Something I'm proud of at Ashby...
Analytics customer kick offs! Providing a strong onboarding experience for our partners, driven by thoughtful discovery, enablement, and training ensures our customers have what they need to succeed using Ashby Analytics.
Something I've helped the team with...
Internal documentation around adoption markers, timelines and expected implementation maps have helped sales and product teams see the progress and expectations for new partners.
Most surprising thing about Ashby...
Our teammates are very thoughtful with communication and async workflows. Everyone has the expectation of respecting others' calendars and rhythms, all while prioritizing needed work.
Something I'm proud of at Ashby...
As one of the early hires on the CS team, I’m proud to have helped build some of the foundational processes that continue to support both our customers and new team members. It’s been incredibly rewarding to contribute to systems that scale with the business while also making onboarding smoother and more effective for everyone involved.
Something I've helped the team with...
Early in my tenure at Ashby, I helped shape our internal process around authorized users, specifically, who should have access to a customer’s account. I helped highlight the need for clearer guardrails, and then worked with the team to build a more consistent approach that protects customer data and ensures we’re following best practices.
Most surprising thing about Ashby...
Even after more than three years at Ashby, the most surprising thing to me is how true we’ve stayed to our roots. The operating principles that guided us early on still hold strong today. On top of that, I’ve never worked somewhere where I genuinely enjoy working with every single person, and that’s still the case here.
Something I'm proud of at Ashby...
Analytics customer kick offs! Providing a strong onboarding experience for our partners, driven by thoughtful discovery, enablement, and training ensures our customers have what they need to succeed using Ashby Analytics.
Something I've helped the team with...
I created internal documentation around adoption markers, timelines, and expected implementation maps that have helped sales and product teams see the progress and expectations for new partners.
Most surprising thing about Ashby...
Our teammates are very thoughtful with communication and async workflows. Everyone has the expectation of respecting others' calendars and rhythms, all while prioritizing necessary work.
Something I'm proud of at Ashby...
Over my first year, I've been focused on change management for our largest enterprise customers and helping build a new scalable framework that reduces time-to-value and increases customer satisfaction. This initiative has been crucial in helping our customers adopt Ashby quickly and easily, providing their talent acquisition teams with game-changing value. I'm excited to see how this framework continues to evolve and benefit our largest customers.
Something I've helped the team with...
As Ashby continues to build our enterprise customer base, I've had a large focus on creating customer champions that can speak to their experience and do reference calls with potential clients. Changing ATS's is a large undertaking and meeting with similar companies in similar positions does a lot to build excitement and assuage any fears of switching.
Most surprising thing about Ashby...
The most surprising aspect of Ashby has been how well documented everything is. Startups of this size usually have a lot of info living in people's brains but there's a strong culture here around documenting processes and sharing information. It has made learning all the different parts of the company much easier than I expected coming in.
Something I'm proud of at Ashby...
I've helped document customer-journey milestones and enable fellow High Touch CSM's to work efficiently using documented playbooks and templates. As the team continues to grow, consistency in process and customer experience will help drive value and adoption for our customers and speed up the onboarding time for our new hires!
Something I've helped the team with...
I've helped document customer-journey milestones and enable fellow High Touch CSM's to work efficiently using documented playbooks and templates. As the team continues to grow, consistency in process and customer experience will help drive value and adoption for our customers and speed up the onboarding time for our new hires!
Most surprising thing about Ashby...
The size and efficiency of the team. From the outside looking in, you may guesstimate that the employee count is easily twice it's actual size. Ashby's attention to detail and emphasis on making the right hires culminates in an extremely effective, productive, and collaborative team with absolutely incredible results for the product and customers.
Something I'm excited to work on at Ashby...
As the first CSM based in Europe, I'm super excited to help support our EMEA customers in getting the most out of Ashby. I'm also excited to leverage my past experience working in HR and recruiting tech to provide a smooth onboarding experience for customers and enable adoption across their organisation. I love working with data 🤓 so I'm looking forward to building out how we leverage this and enable teams to make data driven decisions through Ashby's epic reporting capabilities.
My onboarding experience at Ashby...
My onboarding experience has been great, the team was incredibly welcoming and supportive of my learning! Being the first High-Touch CS in the UK meant I was on a different timezone, but the team leaned in to support me by hopping on early calls which I'm super grateful for. I'm amazed by how well documented everything is and how if you have questions, you'll always find the answer!
Most surprising thing about Ashby...
How considered and thoughtful everyone...and everything is! From product releases that solve genuine pain points to the structure around internal communication. The team is incredibly efficient and collaborative, meaning we can truly support our customers and be proactive in addressing their priorities. Ashby listens to it's customers and employees, resulting in a truly excellent product and employee experience.
Something I'm proud of at Ashby...
In May 2023, I joined Ashby to assume the responsibility of customer renewals and build out a scalable contract management process. By July, I had complete autonomy over our customer renewals and contract inquiries, and was able to deliver transparent and on-time renewals for both our customers and Ashby. This transition has helped to improve our overall customer retention, while creating a more intentional and positive renewal experience.
Something I've helped the team with...
I was thrilled to see Ashby identify the need for my role early on as a company, as a dedicated Contract Management team is essential for allowing Sales and Customer Success to dedicate their efforts to bringing on and supporting Ashby customers. The commitment to customer growth and success was evident in this business decision, and has proven effective since I joined Ashby to take over renewals and contracts.
Most surprising thing about Ashby...
The pure delight of Ashby's customers will never cease to amaze me, and is unlike anything I have experienced in Saas. This is, of course, due to Ashby's overall vision and the high level of talent they have secured. Each team with Ashby brings an essential element that adds to the customer fandom over Ashby that we see each day. It is a joy to engage with customers who are so infatuated with the product and the Ashby way!
Something I'm proud of at Ashby...
I have been working on our new in-app Onboarding, which will hopefully help customers self-serve and more easily connect them to what they need in our documentation!
Something I've helped the team with...
I have recently been working on our Onboarding materials for new Startup CSM hires! Both refining what materials we introduce folks to, as well as crowdsourcing calls and emails that will serve as great learning tools.
Most surprising thing about Ashby...
How thoughtful everyone is about the work they do! We prioritize pretty fiercely, and that definitely leads to feeling like you are always contributing to important projects!
Something I'm proud of at Ashby...
Improving our in-app tours has been a blast. I've got to learn about the platform from some incredible colleagues and then pitch ideas and implement! 😀
Something I've helped the team with...
I haven't "shipped" anything quite yet, but have a few exciting projects in the works that will greatly benefit the team!
Most surprising thing about Ashby...
The scale of our reporting feature! I didn't realize just how in-depth you could get. There are so many fully functional dashboards/reports already built out for customers to take advantage of on day one.
Something I'm proud of at Ashby...
I've built a series of new in-app tours tailored to specific customer goals, providing a more personalized onboarding experience. These tours help customers see the right information at the right time, ensuring they get the most relevant guidance as they navigate Ashby.
Something I've helped the team with...
Our team handles a high volume of questions from our startup customers, often needing to respond quickly and efficiently. I've built a library of hundreds of text snippets to help our team streamline repeated responses, saving time while ensuring consistency and the right tone in our communication.
Most surprising thing about Ashby...
The level of intentionality and detail in everything we do is remarkable. From internal communication to documentation, and the product itself, everything is meticulously thought through.
Something I'm proud of at Ashby...
Since joining Ashby, I revamped a portion of our internal training program for new hires, equipping them with the skills to conduct customer-facing calls with confidence. The redesigned program introduces realistic scenarios and feature-specific questions, ensuring new hires are well-prepared for live conversations.
Something I've helped the team with...
I'm really excited about a new quarterly outreach email to our Startup customers! The initiative is all about driving engagement and helping customers maximize the value of Ashby - whether through new features, expert tips, or underutilized tools. We're really interested in empowerment beyond Onboarding and this ties neatly into our ongoing efforts!
Most surprising thing about Ashby...
The strong culture of collaboration and intentionality. Before joining, I had read Abhik's blog post about thoughtful communication and his approach felt truly mythical. I can report that Ashby walks the talk: my days are uninterrupted by random pings on Slack. When I do seek input from others, team members provide valuable insights and are excited to help. I feel like I will be able to do my best work here.
Something I'm excited to work on at Ashby...
I'd like to help make Ashby as intuitive as possible. As someone who has been a recruiter in the past, I know how much an ATS can effect the day-to-day of a recruiting team. Having a platform that is designed for them and that is flexible and scalable can make a huge impact on an organization.
My onboarding experience at Ashby...
My onboarding at Ashby was great! Though there is a ton to learn, they did a great job of breaking up the process into bite size pieces. The culture at Ashby is special, I felt welcomed from day one.
Most surprising thing about Ashby...
The most surprising thing about Ashby is the rate in which features are shipped. It feels like there are new features and additions to the platform on a weekly basis. To me, this shows how much we care about the end users experience and feedback.
Something I'm proud of at Ashby...
I've been really excited to test different approaches to onboarding our customers - working closely with Morgan to try and figure out the best route to get a customer stood up and finding success with Ashby
Something I've helped the team with...
I'm currently working on building out a table of contents, with document summaries included, for the Customer Success team once they've onboarded - you read a lot during your onboarding phase, and the idea of this summary is to make it easier to go back and find a useful document that you may have read in week 2!
Most surprising thing about Ashby...
The speed which the team ships updates, fixes, and entire new features to the team. The cadence that we're getting things into our customer's hands is second to none, and we're constantly able to make our customer's lives much better!
Something I'm proud of at Ashby...
The launch of our Ashby Foundations webinars! It's the first live webinar series that the Startup Customer Success team has conducted.
Something I've helped the team with...
Leading the live webinars project along with Daashon, Janica, and Jared. It was great to be able to bring in past webinar experience from outside of Ashby and collaborate with everyone to get this project off the ground.
Most surprising thing about Ashby...
How genuinely excited everyone is to be working at Ashby!
Something I'm proud of at Ashby...
In my first 90 days I built a one-pager that outlines Ashby's data migration options, new resources for strategic customers who are implementing, and I am currently working on developing our high touch implementation process.
Something I've helped the team with...
I think the high touch implementation process will have the most impact at Ashby, as it will allow us to transition implementing customers from CSM's to a dedicated Implementation Specialist for support during the onboarding period.
Most surprising thing about Ashby...
The agility and velocity of our Product and Engineering teams has been mind-blowing. I have been at a few startups in my tech career, but never one that essentially actions feedback in real time as often as possible.
Something I'm excited to work on at Ashby...
I am looking forward to continuing to improve the implementation experience for our customers and streamlining internal processes.
My onboarding experience at Ashby...
Great! I have appreciated the onboarding checklists and willingness of everyone to meet for coffee chats.
Most surprising thing about Ashby...
The culture! Everyone seems very involved in the continued success of the org and of the "work hard, play hard" mentality. Everyone has been super helpful thus far!
Something I'm proud of at Ashby...
A contribution that I'm proud of is developing strategic partnerships with hundreds of customers, helping them not just use our platform effectively, but actually improve their overall recruiting operations through knowledge sharing my experience and what I've learned through cross-company insights.
Something I've helped the team with...
I've helped build out our extensive and thoughtful internal documentation, establishing processes that enhance how RecOps, Professional Services, and cross-functional teams work together. I've also helped streamline and add to structure to communication between RecOps and CSMs to ensure our customers have a cohesive experience across everyone they work with at Ashby.
Most surprising thing about Ashby...
The genuine transparency I see at every level. Everyone really is an open book, and that openness creates such a strong foundation for collaboration and trust.
Something I'm proud of at Ashby...
I’m proud of the early impact I’ve had in shaping a smooth renewal experience for our customers. I’ve worked closely with the Customer Success team to support upcoming renewals and ensure they’re set up for success, both from a commercial and relationship standpoint.
Something I've helped the team with...
I’ve shared feedback with Alex based on my experiences at previous companies, and I really appreciate how open she’s been to incorporating that into our processes. Some of those conversations have led to small but meaningful changes that help streamline workflows and create more clarity for the team—which ultimately supports a better experience for both our customers and internal stakeholders.
Most surprising thing about Ashby...
Ashby is a hidden gem—not just because of the incredible product we deliver for customers, but because of the environment, culture, and amazing people that make it all happen.
Something I'm excited to work on at Ashby...
My goal is to further accelerate our customers' time to value and drive deeper adoption of Ashby. I’m excited to help refine and develop scalable playbooks that empower our High Touch customers to fully leverage Ashby with confidence.
My onboarding experience at Ashby...
Onboarding at Ashby has been incredibly smooth. The documentation is thorough, well-organized, and strikes the perfect balance between detail and clarity, making it both comprehensive and easy to follow.
Most surprising thing about Ashby...
The level of thoughtfulness and attention to detail! Every aspect of Ashby's operations is driven by a clear purpose—from how we communicate and document information to even the smallest interaction within our product. This enables us to deliver a truly outstanding experience for our customers.
Something I'm proud of at Ashby...
We are redefining the customer journey for our High Touch customers to ensure they receive value in every interaction with their CSM. Our focus is on equipping CSMs with the tools and insights needed to consistently deliver that value.
Something I've helped the team with...
We are centralizing onboarding across all of Customer Success so that anyone who joins - from Startup CSM to Professional Services has a consistent experience. Not only does this allow for new hires to meet folks across different CS teams, but we've improved the time to ramp for our CSMs.
Most surprising thing about Ashby...
The thoughtfulness behind every project, interaction, and meeting. At Ashby, our team recognizes the immense opportunity ahead and is driven to turn it into reality.
Something I'm excited to work on at Ashby...
I'm excited to help continue our early success in the enterprise space where the complex challenges our customers are trying to solve for are rapidly moving targets, especially in talent tech!
My onboarding experience at Ashby...
Joining Ashby has been a whirlwind of learning and meeting exceptionally bright and caring new colleagues. I've been especially impressed by the level of documentation that exists today for such a complex product but have also greatly appreciated the near daily interactive live learning sessions with leaderships and peers digging into not only the nuances of platform functionality, but also context around the customer feedback requests that are driving the roadmap. Customer obsession and a high bar for product functionality is really impressive here.
Most surprising thing about Ashby...
The platform's data model/architecture is far more robust that I was expecting. Each and every department and team is truly customer obsessed.
Something I'm proud of at Ashby...
I’m proud that I was able to start contributing as early as week 3. I took ownership of managing anniversaries for our Startup segment, our largest to date, and built out templates, sequences, and backend efficiencies to streamline the process. Even as a small and mighty team, we’re setting strong foundations to scale with a proactive, seamless approach to renewals that keeps things running smoothly as we grow.
Something I've helped the team with...
I'm helping the team setting up workflows that help the team get ahead of renewal conversations especially for our high-volume startup segment. I've worked closely with our data team to improve our usage dashboards and create a single source of truth. This will help our team better understand customer usage and ensure they are on the right plan during renewals or mid-contract adjustments.
Most surprising thing about Ashby...
How mature, organized, and forward-looking everything and everyone is, especially internal communication and collaboration. The way teams work together so seamlessly and share knowledge day-to-day has honestly blown my mind. People are always ready to jump in and support one another and across teams which creates a super collaborative and energizing environment. Also, I’ve been really impressed by how much appreciation and recognition is shared, not just from customers, but internally too. The shoutouts and positive feedback flying around daily really fuel everyone’s motivation and success. It makes Ashby feel like a genuinely supportive place to grow and contribute.
Something I'm proud of at Ashby...
I’m proud of helping elevate Professional Services in EMEA from a global function to a strategic partner for customers within the region. By leaning into complex enterprise implementations and cross-functional collaboration, I’ve focused on strengthening how we navigate the nuances of multi-country, multi-language deployments and ensuring customers get the most out of their onboarding experience with Ashby.
Something I've helped the team with...
I’ve helped the team by building structure around the ambiguity of complex implementations, ensuring we step back to understand the bigger picture and determine the right outcome for the customer at every touchpoint. This has led to smoother transitions to BAU teams, greater continuity throughout the customer journey and a more consistent, high-quality experience that sets both our customers and the regional team up for long-term success.
Most surprising thing about Ashby...
The most surprising thing about Ashby is how deeply our operating principles prioritise customers first. Every decision and every interaction is grounded in delivering long-term value, with a clear focus on doing what is right for the customer rather than what is easiest in the moment.
Something I'm proud of at Ashby...
I have worked with my Implementation Specialist teammates to integrate the Workday implementation process with the overall process implementation. Now, we have a truly collaborative customer experience where the TA and HRIS teams are aligned and decisions can be made efficiently and configuration completed confidently.
Something I've helped the team with...
Workday knowledge was pretty sparse before I joined Ashby. I've built an enablement page with Loom recordings of the overall process flow for customers with a Workday integration, as well as bite-sized videos of the more advanced features that are available to customers with a Workday HRIS integration.
Most surprising thing about Ashby...
I'm pretty sure Benji has read every book ever written 😲 I love how engaged he is with the product and the team!
Something I'm proud of at Ashby...
I serve as an advisor in recruiting operations, helping our Support and Customer Success teams tackle customer challenges.
Something I've helped the team with...
Create internal documentation that strengthens the partnership between RecOps, Professional Services, and other teams. Build clean, repeatable dashboards that empowers Ashby to better support our customers.
Most surprising thing about Ashby...
The talent across every team is next level. People here are incredibly good at what they do, but they don't take themselves too seriously.
Something I'm proud of at Ashby...
Ramping quickly and to a full book of business and ease the burden on my CS colleagues. We've been growing quickly and right-sized books give us space to be strategic partners to our customers.
Something I've helped the team with...
Leading the Scheduling Onboarding and CSM Office Hours for Ashby teammates! Love being a resource for others and able to enable colleagues to some of the more complex features in Ashby.
Most surprising thing about Ashby...
How flexible and configurable the product is while maintaining a high level of intentionality. Customers have an array of design decisions to make within Ashby and each connects purposefully throughout the platform (a great example is Permissions set-up and the downstream visibility into reporting metrics).
Something I'm proud of at Ashby...
I'm proud of helping many customers onboard with Ashby! Change management can be stressful so it is incredibly satisfying to help teams across the finish line and set them up for success with our platform!
Something I've helped the team with...
I have shared some reporting best practices with my team! Ashby's reporting capabilities are extremely robust so there are always new things to learn & share when you come across them. Better yet, there is an incredible culture of learning from teammates - if a teammate comes across something useful, they will absolutely share it with you!
Most surprising thing about Ashby...
Truly just how impressive everyone is. Not only is everyone I've encountered exceptionally intelligent, but they are also exceedingly kind, and all have interesting hobbies outside of work (including but not limited to running ultra-marathons, rock climbing, making music, etc).
Something I'm proud of at Ashby...
Ramping up super fast to jump into our Startup Customer Success Team and add extra capacity to start working with our customers!
Something I've helped the team with...
I've already had a chance to co-host on the Foundations Webinars in my first 2 months of joining Ashby and am preparing to start hosting these Webinars myself to offer more time slots for our global customers!
Most surprising thing about Ashby...
How deeply intentional everyone is about everything they do at Ashby. Whether it's the Documentation they publish, the Code the write or the Customer Emails they draft, there is an incredible level of care, intention and love behind all of this!
Dan Snodgrass
Contract Management
Something I'm proud of at Ashby...
I am proud of partnering with our startup customers to make their renewal process seamless and easy while providing a good customer experience
Something I've helped the team with...
I helped the Contract Management team lean into using AI more in our day to day. Specifically by helping pilot and rolling out the Renewal Insight Assistant
Most surprising thing about Ashby...
How much structure and process we have in place while still being a young and scrappy startup
Something I'm excited to work on at Ashby...
I'm excited to really get to know our customers and help them make the most out of Ashby in a way that really fits into their day-to-day. Whether that means digging into challenges, offering guidance, or just being someone they can count on, I love being part of the team that helps things just click.
My onboarding experience at Ashby...
My onboarding at Ashby has been incredibly thoughtful and well-structured. Everything I've been working on feels intentional, from the guided learning path to the support from team, which makes it very easy to feel confident and geared up for success from the start.
Most surprising thing about Ashby...
How deeply every person cares, not just about building a great product, but about doing best for our customers and each other every day. It's so inspiring to be part of such a thoughtful and driven group of people.
Something I'm proud of at Ashby...
As my first major milestone at Ashby, I redesigned the suite of Professional Services offerings available to our customers. The result of tight collaboration with the CS, Sales and Marketing teams, this effort resulted in a clear and comprehensive set of value-driving services that support our customers where they need it most.
Something I've helped the team with...
Since joining Ashby, I've formalized and grown our Professional Services presence. By defining our team's purpose and vision, consolidating existing efforts, and launching initiatives to deliver high-impact customer outcomes, I've set a foundation upon which our talented (and expanding) team can continue to scale.
Most surprising thing about Ashby...
Ashby is one of the most intentional cultures I've ever seen. From product development to customer interactions to our own hiring, we set our sights high and act with a purpose and goal in mind.
Something I'm proud of at Ashby...
I’ve helped build the Ashby Advantage webinar series from the earliest stages, shaping it into a space for live interaction and demos that make learning Ashby more engaging and accessible for our customers.
Something I've helped the team with...
I’m proud to bring my recruiting operations background into every customer conversation. It helps me quickly understand what they’re trying to solve and offer support that actually makes sense for how teams work day to day.
Most surprising thing about Ashby...
The amount of intentional documentation available internally and externally to help individuals work efficiently.
Something I'm proud of at Ashby...
I helped lead the launch of our Ashby Advantage webinar series, which builds on the success of the Ashby Foundations webinar. The series officially kicks off in two weeks, and I’m excited to continue enabling our customers with deeper product knowledge and best practices.
Something I've helped the team with...
I partnered with Daashon, Anna, and Jared to launch a Recruiting Operations-focused webinar tailored specifically for our Startup customers. It was a highly collaborative effort that showcased our team’s ability to create targeted, high-impact content that speaks directly to customer needs.
Most surprising thing about Ashby...
The most surprising thing about Ashby is how deeply everyone believes in the product. This is the first company I’ve worked at where people across every department don’t just do their jobs—they truly understand Ashby’s offering and are genuinely motivated to see it succeed. Even as a distributed team, there’s a strong sense of unity. I’m genuinely excited for what’s ahead.
Something I'm excited to work on at Ashby...
I'm excited to really get to know our customers and support them in making Ashby a natural part of their day. Whether it’s smoothing out the implementation journey, creating helpful resources, or simply being someone they can rely on. I’m looking forward to making things easier, clearer, more enjoyable and making sure our customers feel confident and cared for every step of the way.
My onboarding experience at Ashby...
Onboarding at Ashby has been super straightforward. I do love a good to-do list, so having a clear, structured checklist from day one was right up my street! It’s given me a real sense of direction and made it easy to stay on top of things. The documentation is thorough and thoughtfully put together, and it's clear a lot of care has gone into making it easy to follow. It’s really helped me feel set up for success from the very beginning.
Most surprising thing about Ashby...
I could tell from the interview process that the people here were welcoming, kind, and incredibly motivated. What stood out most was how deeply committed everyone is to doing the right thing, both for our customers and each other. It’s clear that Ashby’s operating principles aren’t just words on a page but something they genuinely live and breathe every day, which makes it an inspiring place to be.
Something I'm excited to work on at Ashby...
I’m excited to work closely with customers to deeply understand their goals and help them achieve lasting value with Ashby. I love simplifying complexity, and I’m looking forward to helping teams feel confident, supported, and successful throughout their journey.
My onboarding experience at Ashby...
Everything is clear, organized, and paced in a way that makes learning manageable. The support from the team and the depth of documentation have made a big difference in helping me feel confident early on.
Most surprising thing about Ashby...
I've been pleasantly surprised by how thoughtful everything is - from how onboarding is structured to how decisions get made across the company. It’s clear people really care not only about the product, but also about creating a great experience for both customers and teammates.
Something I'm proud of at Ashby...
Building eLearning content and training that helps our customers use Ashby with confidence. My first course was a steep learning curve, but with lots of collaboration and feedback, I turned it into something I’m really proud of.
Something I've helped the team with...
I’ve built new training for Ashby Academy and helped refine the processes and tooling behind Customer Education. From improving content workflows to experimenting with new formats, I focus on making sure our education efforts scale alongside both our product and our customers.
Most surprising thing about Ashby...
How consistently thoughtful and intentional people are about their work. We prioritize rigorously, give honest feedback, and care deeply about doing things well. That level of intentionality is a big reason we’re able to operate at the scale we do.
Something I'm proud of at Ashby...
One contribution I’m proud of is helping customers navigate the transition to Ashby. While choosing Ashby is an easy decision to make, changing an ATS is still a significant decision and can feel complex for customers. I enjoy supporting teams through onboarding and data migrations from their previous systems, helping make the process feel manageable and setting them up for long-term success.
Something I've helped the team with...
I’ve helped the team by rethinking how we approach implementation kickoffs and working on programs focused on upleveling the enterprise customer experience at Ashby. This includes making early touchpoints more intentional and aligned so customers feel confident and supported from the start.
Most surprising thing about Ashby...
Every startup says it has a great culture, but at Ashby, it’s something you can actually feel. From day one, everyone has been incredibly kind, welcoming, and supportive. It’s made a huge difference in feeling part of the team.
Something I'm excited to work on at Ashby...
I'm excited to help advance our Hybrid CS motion to bring greater clarity, consistency, and impact to our Startup segment. Building on the team's strong foundation, I'm eager to enhance our customer maturity models, sharpen outcome communication, and develop programs that balance consultative support with scalable systems. My goal is to help create moments of delight that feel intuitive for our customers and empowering for our team!
My onboarding experience at Ashby...
Onboarding at Ashby has been structured, thoughtful, and incredibly welcoming. I've learned so much through a mix of great conversation and our now-legendary documentation ("there's a Slab for that" is basically a way of life here). Everyone I've met with has been so supportive and generous with context sharing. It's made getting up to speed feel surprisingly effortless!
Most surprising thing about Ashby...
The level of intentionality across the organization has been the biggest surprise. Every decision, process, document, and meeting feels thoughtful in a way that's both refreshing and motivating. People don't just aim to do things well; they aim to do them well in a way that scales and supports each other. It creates an environment that's low-ego, highly collaborative, and genuinely fun to be part of- which isn't something you can fabricate. It's just how people operate at Ashby, and you feel it immediately.
Something I'm excited to work on at Ashby...
I am excited to work on CSM focused initiatives that strengthen customer relationships, anticipate their needs and make every step of their journey even more unforgettable!
My onboarding experience at Ashby...
My onboarding experience has been great so far! From the moment I opened my laptop, I had a clear list of tasks waiting for me, which made it easy to understand exactly what was expected. On top of that, everyone has been incredibly friendly and welcoming!
Most surprising thing about Ashby...
What has surprised me the most is that, despite being a relatively small and young company, it operated with the maturity of an organisation that has been around for decades. The level of talent, efficiency and expertise across the team is truly impressive.
Something I'm excited to work on at Ashby...
I am most excited to act as a 'Force Multiplier' for our Customer Success team. As we scale, my goal is to build the onboarding and enablement engines that empower our team to move faster, consult strategically, and deliver massive value. I’m thrilled to help turn our internal talent into a genuine competitive advantage.
My onboarding experience at Ashby...
Intentional. That’s the best word to describe it. In a remote-first world, it’s easy to feel isolated, but the team has been incredibly proactive about sharing the 'why' behind our strategy. I’ve already had the chance to dive into real collaborative work (not just busy work) within my first few days, which speaks volumes about the culture of trust and ownership here.
Most surprising thing about Ashby...
It’s the combination of talent density and our writing culture. Everyone I’ve met is a master of their craft, yet that high performance is paired with a genuine spirit of collaboration. That thoughtfulness extends to how we operate. Many companies say they value documentation, but Ashby lives it. The depth of thought that goes into our internal memos creates an environment where decisions are clear, meetings are efficient, and information is truly democratized
Something I'm proud of at Ashby...
I built a salary calculator using Ashby's formula fields for a demo that now lives as a reusable template for the team, and helped refine how we introduce the Joint Success Plan framework to enterprise accounts.
Something I've helped the team with...
Built a TA leadership coverage gap playbook from scratch, incorporating feedback from across the CS team, to help CSMs proactively manage accounts through key stakeholder transitions
Most surprising thing about Ashby...
The talent density. Across functions, everyone here is in the top 1% of people that I've worked with in their individual roles.
Something I'm excited to work on at Ashby...
I'm most excited to help customers truly unlock the value of Ashby. Whether that's streamlining their hiring workflows, improving collaboration between recruiters and hiring managers, or just making their day to day less chaotic. Coming from 11+ years in CS I know how much of an impact the right guidance at the right time can make, and I'm pumped to bring that energy here!
My onboarding experience at Ashby...
So far it's been smooth and well-organized. I can already tell a lot of thought went into making new hires feel welcome. Looking forward to diving deeper!
Most surprising thing about Ashby...
The level of detail and care that goes into the customer experience, both internally and externally.
Something I'm excited to work on at Ashby...
I’m excited to help continue building out an already well-thought-out ATS <> HRIS integration that Ashby’s customers clearly love. It’s great to work on something customers genuinely value, appreciate, and get excited about!
My onboarding experience at Ashby...
Ashby’s onboarding has been thorough, intentional, and well organized. I especially appreciated how the quizzes were structured to push for a deeper understanding of the material.
Most surprising thing about Ashby...
The quality of the documentation, the openness across departments, and the positive energy and camaraderie across the company. Ashby really does foster a great work environment, and it’s clear that it comes from the top down.
Something I'm excited to work on at Ashby...
I'm really excited to partner closely with customers during onboarding and help them gain confidence using Ashby in their day to day workflows. Onboarding is such an important moment in the customer journey and I love helping teams not only get comfortable with the system but help them see real value early on.
My onboarding experience at Ashby...
I came in with really high expectations after such a great interview process and everything I'd learned and read about Ashy before my first day. Honestly, the onboarding experience has exceeded those expectations. It's been incredibly refreshing to join a company and a team that genuinely live their principles and where the culture actually matches what you hear about during the hiring process.
Most surprising thing about Ashby...
I think the most surprising thing has been how welcomed and supported I've felt from day one, even in a remote environment. The onboarding has been really thoughtful and the team has made it easy to get up to speed and feel connected quickly.
Something I'm excited to work on at Ashby...
I am excited to be supporting the Talent Acquisition industry again (my first role out of college was in recruitment)! I aspire to help customers streamline processes and adopt a product that provides advanced insights, adds time back to their days, and delivers hiring successes for their organizations. I also look forward to collaborating with the High Touch Implementation Team, building and refining processes as we grow!
My onboarding experience at Ashby...
It has been fantastic! Having an organized list of tasks, and seamless instructions has made it incredibly easy. The positive energy that the organization displays adds to that ease as well!
Most surprising thing about Ashby...
The tech stack and documentation is impressive! For a company of Ashby's age, I was not expecting to have as many tools available. The knowledge base, processes and documentation developed seems mature already, so I am excited to see how Ashby grows! Additionally, the kindness, warmth and effort displayed by each person I have interacted with in the hiring and onboarding process has been so rare and special.
Something I'm excited to work on at Ashby...
I'm excited to help standardize the contract renewal process for our largest customers, transforming it from a transactional milestone into a seamless, value-driven experience. My goal is to make renewals something customers genuinely look forward to: a chance to reflect on their growth and set them up for success in their next chapter with Ashby.
My onboarding experience at Ashby...
My onboarding experience has been excellent. It's been thorough without ever feeling overwhelming, and everything I've been doing has had a clear purpose. What's stood out most, though, is the people. Even before my first day, teammates were reaching out to welcome me after I accepted my offer which really set the tone. It's been a seamless transition.
Most surprising thing about Ashby...
The most surprising thing about Ashby is just how deeply everyone believes in what we're building. The alignment across the teams, not just around the product itself, but around putting customers first is next level. There's a genuine sense of optimism about where the company is headed and it doesn't feel forced or performative. It's clear that people are here because they're truly invested in Ashby's mission and the customers we serve.
Something I'm excited to work on at Ashby...
I'm excited to help build a scalable, high-impact customer success experience that helps our customers realize value quickly - and to do this alongside a great time.
My onboarding experience at Ashby...
So far the onboarding experience has been going well. Everything has been well-structured and intentional. I've appreciated how thoughtful the team has been, making sure I have access to the right resources and connections early on.
Most surprising thing about Ashby...
I've been pleasantly surprised by how intentional and organized everything is!
Something I'm excited to work on at Ashby...
I'm excited to work with Ashby Customer Success on evolving their strategies, processes, and data so the team can continue to deliver exceptional customer outcomes at scale as Ashby grows.
My onboarding experience at Ashby...
The experience has been fun and fast. There is so much documentation that you can quickly get up to speed and find answers to questions quickly.
Most surprising thing about Ashby...
The long-term thinking. Ashby had a very clear vision from day 1, and that vision continues to be realized today.
Something I'm excited to work on at Ashby...
Ashby has a reputation for excellence on both the engineering and go-to-market side, and I’m excited to help make sure that standard not only holds as we scale, but gets even stronger.
My onboarding experience at Ashby...
My onboarding experience has been tremendous. Ashby has already built strong resources for learning the product and understanding how the company works, but what’s made the biggest difference is how helpful and welcoming my teammates have been. That combination makes it possible to ramp quickly without feeling rushed.
Most surprising thing about Ashby...
The most surprising thing has been how product fluent the whole company is. We use what we build, we care about understanding the value it creates, and there’s a real expectation that people know the product well. It’s refreshing to work at a company where dogfooding is real and product fluency is part of the culture.
Something I'm excited to work on at Ashby...
I’m excited to work with Ashby customers to implement a modern ATS that allows them to build a data-driven recruiting process. Technology is advancing at an unprecedented pace, as is the volume of data at our disposal. The ability for talent teams to both consolidate their tech stack and deliver strategies informed by advanced analytics is extremely powerful. As the old saying goes, “You can’t manage what you can’t measure."
My onboarding experience at Ashby...
Joining Ashby has been a world-class experience. Everyone has been supportive, and it’s clear they are invested in my success. As a remote-first team, they have thoughtfully designed an onboarding experience that is structured, comprehensive, and focused on providing me with the information I need to feel confident in my role on the Customer Success team.
Most surprising thing about Ashby...
It is evident Ashby takes the company operating principles very seriously and demonstrates this from day one. I noticed this in some of my earliest interactions during the interview process, prioritizing communication, ownership and a deep care for the process. Each step felt intentional and well-thought-out, with expectations clearly outlined at every stage.
Something I'm excited to work on at Ashby...
I’m most excited to help Ashby scale as we lean into the enterprise space. Since the product is so flexible and data-rich, we have a huge opportunity to help solve the most complex hiring puzzles. Looking forward to learning more about where our customers are currently pushing the boundary and what we can build for them.
My onboarding experience at Ashby...
Wonderful! I was able to jump in and participate in the CS Leadership Offsite on my first day which was a great crash course in Ashby strategy. The onboarding has been comprehensive but self serve which is ideal.
Most surprising thing about Ashby...
I've been surprised at the level of maturity of what I would consider internal infrastructure on the GTM side for a company of this size. eg, Customer Edu, Implementation Specialists, dedicated enablement teams. The commitment to serving our customers through building robust process internally is refreshing.
Something I'm excited to work on at Ashby...
I'm excited to work with Ashby's strategic customers, identify the problems they are trying to solve for their teams and their business and how we can align those to Ashby! I'm also excited to get into the weeds with the product, the capabilities are endless and I'm excited to learn more and more
My onboarding experience at Ashby...
It has been so well laid out and prescribed; while there is a lot to learn, I haven't felt lost or confused once, which is remarkable for a fully remote onboarding. It's a great mix of self-led and department leader guided sessions
Most surprising thing about Ashby...
Probably not surprising but I'm already blown away by how smart and hard-working everyone is, it is a very fast-paced environment but I already get the sense that we're a team all in this together, pulling in the same direction. Everyone has been really friendly and generous with their time and advice and support
