Team
We're a nimble team of humans working together to do big things.
Ashby is a remote-first company with colleagues working from 15 countries in North America and Europe. We meet in person at least once a year in Europe and in our office in San Francisco.
Our 2022 holiday book exchange 🎄
Something I'm proud of at Ashby...
I want to make sure we’re on top of all our customers’ goals and tracking towards their definition of success. This is challenging at scale, so I created a metric called Customer Health that we track in our CRM. It allows us to quickly identify which customers aren’t on track yet and reach out to help them.
Something I've helped the team with...
I’ve helped set up a system for engineers (or other non-customer facing roles) at Ashby to shadow customer calls. This is so important to make sure our customers’ feedback stays really close to our product team and that our engineers can hear about how the tool is used out in the world. It’s always fun to bring our team closer to the customers we work with!
Most surprising thing about Ashby...
How powerful our analytics feature set is! After learning the ins and outs and seeing how customers use it in different ways, I’m endlessly impressed by how many insights can be generated!
Something I'm proud of at Ashby...
I'm most excited by how we're revisiting our customer engagement model － we're determining how to best support different customer cohorts (based on what is most important to them and where they are in their journey with Ashby). This initiative includes playbooks such as 6 month health check-ins, account audits, and some new specialized offerings.
Something I've helped the team with...
Our customers are often eager to share a positive sentiment about Ashby (whether it be via LinkedIn, G2, or with us directly). I've put structure into how we facilitate customer reference calls with future customers so we can ensure alignment with Sales as well as a streamlined customer experience!
Most surprising thing about Ashby...
How aligned the teams are with our operating principles. They're not some esoteric guide; the framework is in practice each and every day, which yields tremendous cross-functional success.
Something I'm proud of at Ashby...
I have contributed to designing and improving our structured onboarding process for new customers implementing our All-in-One product. We now have a more streamlined process to get Ashby implemented faster.
Something I've helped the team with...
I’ve created enablement documentation for our internal teams so we are all aligned on best practices for implementating Ashby with a customer!
Most surprising thing about Ashby...
There is intention and thought behind everything that is done at Ashby. Whether it is within the product or internal communication/collaboration, things aren’t being done just because. I can see that this deliberate intention has fostered a great internal culture at Ashby that does not feel chaotic for a startup.
Something I'm proud of at Ashby...
Analytics customer kick offs! Providing a strong onboarding experience for our partners, driven by thoughtful discovery, enablement, and training ensures our customers have what they need to succeed using Ashby Analytics.
Something I've helped the team with...
Internal documentation around adoption markers, timelines and expected implementation maps have helped sales and product teams see the progress and expectations for new partners.
Most surprising thing about Ashby...
Our teammates are very thoughtful with communication and async workflows. Everyone has the expectation of respecting others' calendars and rhythms, all while prioritizing needed work.
Something I'm proud of at Ashby...
Being an early hire on the CS Team, I've helped build out some of the core processes that the team uses when onboarding new and existing customers! Friday brainstorming sessions with my team are one of my favorite parts of the week and very productive!
Something I've helped the team with...
I've enjoyed helping bring insight into some of the more complex customer asks, and enjoy being able to relay that information to the rest of the team. Watching a request that I record from a customer go from idea, to being built, to being relayed back to the customer is rewarding!
Most surprising thing about Ashby...
How much customization is available within the product!! In the short amount of time that I have been here, seeing customers' reactions to a feature has been so exciting!
Something I'm proud of at Ashby...
Over my first year, I've been focused on change management for our largest enterprise customers and helping build a new scalable framework that reduces time-to-value and increases customer satisfaction. This initiative has been crucial in helping our customers adopt Ashby quickly and easily, providing their talent acquisition teams with game-changing value. I'm excited to see how this framework continues to evolve and benefit our largest customers.
Something I've helped the team with...
As Ashby continues to build our enterprise customer base, I've had a large focus on creating customer champions that can speak to their experience and do reference calls with potential clients. Changing ATS's is a large undertaking and meeting with similar companies in similar positions does a lot to build excitement and assuage any fears of switching.
Most surprising thing about Ashby...
The most surprising aspect of Ashby has been how well documented everything is. Startups of this size usually have a lot of info living in people's brains but there's a strong culture here around documenting processes and sharing information. It has made learning all the different parts of the company much easier than I expected coming in.
Something I'm proud of at Ashby...
I've helped document customer-journey milestones and enable fellow High Touch CSM's to work efficiently using documented playbooks and templates. As the team continues to grow, consistency in process and customer experience will help drive value and adoption for our customers and speed up the onboarding time for our new hires!
Something I've helped the team with...
I've helped document customer-journey milestones and enable fellow High Touch CSM's to work efficiently using documented playbooks and templates. As the team continues to grow, consistency in process and customer experience will help drive value and adoption for our customers and speed up the onboarding time for our new hires!
Most surprising thing about Ashby...
The size and efficiency of the team. From the outside looking in, you may guesstimate that the employee count is easily twice it's actual size. Ashby's attention to detail and emphasis on making the right hires culminates in an extremely effective, productive, and collaborative team with absolutely incredible results for the product and customers.
Something I'm excited to work on at Ashby...
As the first CSM based in Europe, I'm super excited to help support our EMEA customers in getting the most out of Ashby. I'm also excited to leverage my past experience working in HR and recruiting tech to provide a smooth onboarding experience for customers and enable adoption across their organisation. I love working with data 🤓 so I'm looking forward to building out how we leverage this and enable teams to make data driven decisions through Ashby's epic reporting capabilities.
My onboarding experience at Ashby...
My onboarding experience has been great, the team was incredibly welcoming and supportive of my learning! Being the first High-Touch CS in the UK meant I was on a different timezone, but the team leaned in to support me by hopping on early calls which I'm super grateful for. I'm amazed by how well documented everything is and how if you have questions, you'll always find the answer!
Most surprising thing about Ashby...
How considered and thoughtful everyone...and everything is! From product releases that solve genuine pain points to the structure around internal communication. The team is incredibly efficient and collaborative, meaning we can truly support our customers and be proactive in addressing their priorities. Ashby listens to it's customers and employees, resulting in a truly excellent product and employee experience.
Something I'm proud of at Ashby...
In May 2023, I joined Ashby to assume the responsibility of customer renewals and build out a scalable contract management process. By July, I had complete autonomy over our customer renewals and contract inquiries, and was able to deliver transparent and on-time renewals for both our customers and Ashby. This transition has helped to improve our overall customer retention, while creating a more intentional and positive renewal experience.
Something I've helped the team with...
I was thrilled to see Ashby identify the need for my role early on as a company, as a dedicated Contract Management team is essential for allowing Sales and Customer Success to dedicate their efforts to bringing on and supporting Ashby customers. The commitment to customer growth and success was evident in this business decision, and has proven effective since I joined Ashby to take over renewals and contracts.
Most surprising thing about Ashby...
The pure delight of Ashby's customers will never cease to amaze me, and is unlike anything I have experienced in Saas. This is, of course, due to Ashby's overall vision and the high level of talent they have secured. Each team with Ashby brings an essential element that adds to the customer fandom over Ashby that we see each day. It is a joy to engage with customers who are so infatuated with the product and the Ashby way!
Something I'm proud of at Ashby...
I've built a series of new in-app tours tailored to specific customer goals, providing a more personalized onboarding experience. These tours help customers see the right information at the right time, ensuring they get the most relevant guidance as they navigate Ashby.
Something I've helped the team with...
Our team handles a high volume of questions from our startup customers, often needing to respond quickly and efficiently. I've built a library of hundreds of text snippets to help our team streamline repeated responses, saving time while ensuring consistency and the right tone in our communication.
Most surprising thing about Ashby...
The level of intentionality and detail in everything we do is remarkable. From internal communication to documentation, and the product itself, everything is meticulously thought through.
Something I'm proud of at Ashby...
Since joining Ashby, I revamped a portion of our internal training program for new hires, equipping them with the skills to conduct customer-facing calls with confidence. The redesigned program introduces realistic scenarios and feature-specific questions, ensuring new hires are well-prepared for live conversations.
Something I've helped the team with...
I'm really excited about a new quarterly outreach email to our Startup customers! The initiative is all about driving engagement and helping customers maximize the value of Ashby - whether through new features, expert tips, or underutilized tools. We're really interested in empowerment beyond Onboarding and this ties neatly into our ongoing efforts!
Most surprising thing about Ashby...
The strong culture of collaboration and intentionality. Before joining, I had read Abhik's blog post about thoughtful communication and his approach felt truly mythical. I can report that Ashby walks the talk: my days are uninterrupted by random pings on Slack. When I do seek input from others, team members provide valuable insights and are excited to help. I feel like I will be able to do my best work here.
Something I'm excited to work on at Ashby...
I'd like to help make Ashby as intuitive as possible. As someone who has been a recruiter in the past, I know how much an ATS can effect the day-to-day of a recruiting team. Having a platform that is designed for them and that is flexible and scalable can make a huge impact on an organization.
My onboarding experience at Ashby...
My onboarding at Ashby was great! Though there is a ton to learn, they did a great job of breaking up the process into bite size pieces. The culture at Ashby is special, I felt welcomed from day one.
Most surprising thing about Ashby...
The most surprising thing about Ashby is the rate in which features are shipped. It feels like there are new features and additions to the platform on a weekly basis. To me, this shows how much we care about the end users experience and feedback.
Something I'm proud of at Ashby...
I've been really excited to test different approaches to onboarding our customers - working closely with Morgan to try and figure out the best route to get a customer stood up and finding success with Ashby
Something I've helped the team with...
I'm currently working on building out a table of contents, with document summaries included, for the Customer Success team once they've onboarded - you read a lot during your onboarding phase, and the idea of this summary is to make it easier to go back and find a useful document that you may have read in week 2!
Most surprising thing about Ashby...
The speed which the team ships updates, fixes, and entire new features to the team. The cadence that we're getting things into our customer's hands is second to none, and we're constantly able to make our customer's lives much better!
Something I'm excited to work on at Ashby...
I joined as our first Mid-Market Implementation Specialist to help codify our implementation approach in the MM space and establish performance indicators like time to value and launch essentials. Ideally, we can build a rinse and repeat model that lays a strong foundation for defining the customer journey, leading with a prescriptive approach, and fleshing out our ProServ model(s).
My onboarding experience at Ashby...
So far so good!
Most surprising thing about Ashby...
I am surprised at how incredibly thoughtful the original product vision was, how closely the org remains anchored in many of those forecasted wins and strategies, and how flexible the approach remains for trying things out and seeing what continues to propel the org forward. One thing that I can't get over is how often the Operating Principle "Care deeply about our customers" is referenced in the strategy.
Something I'm excited to work on at Ashby...
I want to further Ashby's operating principle of deeply caring about customers by serving as their number one advocate and ensuring every customer relationship is successful.
My onboarding experience at Ashby...
Still onboarding, but so far, so good.
Most surprising thing about Ashby...
The most surprising thing is how genuinely kind and passionate everyone is. I'm so happy to have joined.
Something I'm excited to work on at Ashby...
I am an expert in Workday and I bring a somewhat unique experience as a Workday administrator at an extremely large enterprise company (Intel Corporation). With that background, I would love to improve the Workday integration for large customers, make it easy for them to implement it, and make it flexible and reliable to enable high quality operations for our customers. I am also happy to lend a hand with the Ashby teams who need help engaging with HRIS/IT type of stakeholders during implementation - they can be a tricky bunch but I know them well, since I was one for many years 😉
My onboarding experience at Ashby...
I'm very lucky to be a part of the GTM onsite in my first week. The team has been very warm and welcoming, receptive of my early thoughts, and very helpful with answering my questions.
Most surprising thing about Ashby...
I'm pretty sure Benji has read every book ever written 😲 I love how engaged he is with the product and the team!
Something I'm excited to work on at Ashby...
I am looking forward to continuing to improve the implementation experience for our customers and streamlining internal processes.
My onboarding experience at Ashby...
Great! I have appreciated the onboarding checklists and willingness of everyone to meet for coffee chats.
Most surprising thing about Ashby...
The culture! Everyone seems very involved in the continued success of the org and of the "work hard, play hard" mentality. Everyone has been super helpful thus far!
Something I'm excited to work on at Ashby...
I'm excited to combine my experience with learnings from the RecOps Community and combine our insights with the detailed recruiting data provided by Ashby. My goal is to develop a strong framework that helps companies excel by implementing tried and true RecOps practices. I'm eager to assist our customers in leveraging Ashby to succeed in any recruiting environment and to turn data into a valuable asset that helps their teams excel.
My onboarding experience at Ashby...
I’ve really enjoyed my onboarding experience—it’s been fantastic! The detailed documentation and the chance to meet many members of the team have made my transition smooth and welcoming. I’m feeling right at home already!
Most surprising thing about Ashby...
The most surprising thing so far has been the company's approach to communication. When I first read Ashby's Operating Principles, I thought they sounded almost too good to be true. But I've found that Ashby truly lives up to these principles. The emphasis on thoughtful communication is genuinely practiced and felt throughout the company.
Something I'm excited to work on at Ashby...
At Ashby, my vision is to elevate the Contract Manager team to deliver a world-class renewal experience that consistently exceeds customer expectations. This involves refining processes, leveraging data-driven insights, and fostering close collaboration across teams to ensure customer satisfaction, retention, and upsell opportunities.
My onboarding experience at Ashby...
Incredibly fortunate to have started my onboarding from the Denver offsite. While this meant my official onboarding was delayed, I was able to "dive into the deep-end" learning about Ashby's plans for 2025, the incredible collaboration between internal teams and the impact we have on our customers. Only recommended improvement so far would be to clearly indicate that we need to login with our personal email instead of work email for the onboarding portal.
Most surprising thing about Ashby...
The product and internal teams feel like a much later stage company. The organisation is incredibly mature in how it sets its goals, collaborates and supports its customers.
Something I'm excited to work on at Ashby...
My goal is to further accelerate our customers' time to value and drive deeper adoption of Ashby. I’m excited to help refine and develop scalable playbooks that empower our High Touch customers to fully leverage Ashby with confidence.
My onboarding experience at Ashby...
Onboarding at Ashby has been incredibly smooth. The documentation is thorough, well-organized, and strikes the perfect balance between detail and clarity, making it both comprehensive and easy to follow.
Most surprising thing about Ashby...
The level of thoughtfulness and attention to detail! Every aspect of Ashby's operations is driven by a clear purpose—from how we communicate and document information to even the smallest interaction within our product. This enables us to deliver a truly outstanding experience for our customers.
Something I'm proud of at Ashby...
We are redefining the customer journey for our High Touch customers to ensure they receive value in every interaction with their CSM. Our focus is on equipping CSMs with the tools and insights needed to consistently deliver that value.
Something I've helped the team with...
We are centralizing onboarding across all of Customer Success so that anyone who joins - from Startup CSM to Professional Services has a consistent experience. Not only does this allow for new hires to meet folks across different CS teams, but we've improved the time to ramp for our CSMs.
Most surprising thing about Ashby...
The thoughtfulness behind every project, interaction, and meeting. At Ashby, our team recognizes the immense opportunity ahead and is driven to turn it into reality.
