Team
We're a nimble team of humans working together to do big things.
Ashby is a remote-first company with colleagues working from 18 different countries in North America, South America, Europe, and Asia. We host an annual company-wide gathering, along with individual team meetups each year.
Our 2022 holiday book exchange 🎄
Something I'm proud of at Ashby...
I'm most excited by how we're revisiting our customer engagement model － we're determining how to best support different customer cohorts (based on what is most important to them and where they are in their journey with Ashby). This initiative includes playbooks such as 6 month health check-ins, account audits, and some new specialized offerings.
Something I've helped the team with...
Our customers are often eager to share a positive sentiment about Ashby (whether it be via LinkedIn, G2, or with us directly). I've put structure into how we facilitate customer reference calls with future customers so we can ensure alignment with Sales as well as a streamlined customer experience!
Most surprising thing about Ashby...
How aligned the teams are with our operating principles. They're not some esoteric guide; the framework is in practice each and every day, which yields tremendous cross-functional success.
Something I'm proud of at Ashby...
I have contributed to designing and improving our structured onboarding process for new customers implementing our All-in-One product. We now have a more streamlined process to get Ashby implemented faster.
Something I've helped the team with...
I’ve created enablement documentation for our internal teams so we are all aligned on best practices for implementating Ashby with a customer!
Most surprising thing about Ashby...
There is intention and thought behind everything that is done at Ashby. Whether it is within the product or internal communication/collaboration, things aren’t being done just because. I can see that this deliberate intention has fostered a great internal culture at Ashby that does not feel chaotic for a startup.
Something I'm proud of at Ashby...
Analytics customer kick offs! Providing a strong onboarding experience for our partners, driven by thoughtful discovery, enablement, and training ensures our customers have what they need to succeed using Ashby Analytics.
Something I've helped the team with...
Internal documentation around adoption markers, timelines and expected implementation maps have helped sales and product teams see the progress and expectations for new partners.
Most surprising thing about Ashby...
Our teammates are very thoughtful with communication and async workflows. Everyone has the expectation of respecting others' calendars and rhythms, all while prioritizing needed work.
Something I'm proud of at Ashby...
Early in my tenure at Ashby, I helped shape our internal process around authorized users, specifically, who should have access to a customer’s account. I helped highlight the need for clearer guardrails, and then worked with the team to build a more consistent approach that protects customer data and ensures we’re following best practices.
Something I've helped the team with...
As one of the early hires on the CS team, I’m proud to have helped build some of the foundational processes that continue to support both our customers and new team members. It’s been incredibly rewarding to contribute to systems that scale with the business while also making onboarding smoother and more effective for everyone involved.
Most surprising thing about Ashby...
Even after more than three years at Ashby, the most surprising thing to me is how true we’ve stayed to our roots. The operating principles that guided us early on still hold strong today. On top of that, I’ve never worked somewhere where I genuinely enjoy working with every single person, and that’s still the case here.
Something I'm proud of at Ashby...
Over my first year, I've been focused on change management for our largest enterprise customers and helping build a new scalable framework that reduces time-to-value and increases customer satisfaction. This initiative has been crucial in helping our customers adopt Ashby quickly and easily, providing their talent acquisition teams with game-changing value. I'm excited to see how this framework continues to evolve and benefit our largest customers.
Something I've helped the team with...
As Ashby continues to build our enterprise customer base, I've had a large focus on creating customer champions that can speak to their experience and do reference calls with potential clients. Changing ATS's is a large undertaking and meeting with similar companies in similar positions does a lot to build excitement and assuage any fears of switching.
Most surprising thing about Ashby...
The most surprising aspect of Ashby has been how well documented everything is. Startups of this size usually have a lot of info living in people's brains but there's a strong culture here around documenting processes and sharing information. It has made learning all the different parts of the company much easier than I expected coming in.
Something I'm proud of at Ashby...
I've helped document customer-journey milestones and enable fellow High Touch CSM's to work efficiently using documented playbooks and templates. As the team continues to grow, consistency in process and customer experience will help drive value and adoption for our customers and speed up the onboarding time for our new hires!
Something I've helped the team with...
I've helped document customer-journey milestones and enable fellow High Touch CSM's to work efficiently using documented playbooks and templates. As the team continues to grow, consistency in process and customer experience will help drive value and adoption for our customers and speed up the onboarding time for our new hires!
Most surprising thing about Ashby...
The size and efficiency of the team. From the outside looking in, you may guesstimate that the employee count is easily twice it's actual size. Ashby's attention to detail and emphasis on making the right hires culminates in an extremely effective, productive, and collaborative team with absolutely incredible results for the product and customers.
Something I'm excited to work on at Ashby...
As the first CSM based in Europe, I'm super excited to help support our EMEA customers in getting the most out of Ashby. I'm also excited to leverage my past experience working in HR and recruiting tech to provide a smooth onboarding experience for customers and enable adoption across their organisation. I love working with data 🤓 so I'm looking forward to building out how we leverage this and enable teams to make data driven decisions through Ashby's epic reporting capabilities.
My onboarding experience at Ashby...
My onboarding experience has been great, the team was incredibly welcoming and supportive of my learning! Being the first High-Touch CS in the UK meant I was on a different timezone, but the team leaned in to support me by hopping on early calls which I'm super grateful for. I'm amazed by how well documented everything is and how if you have questions, you'll always find the answer!
Most surprising thing about Ashby...
How considered and thoughtful everyone...and everything is! From product releases that solve genuine pain points to the structure around internal communication. The team is incredibly efficient and collaborative, meaning we can truly support our customers and be proactive in addressing their priorities. Ashby listens to it's customers and employees, resulting in a truly excellent product and employee experience.
Something I'm proud of at Ashby...
In May 2023, I joined Ashby to assume the responsibility of customer renewals and build out a scalable contract management process. By July, I had complete autonomy over our customer renewals and contract inquiries, and was able to deliver transparent and on-time renewals for both our customers and Ashby. This transition has helped to improve our overall customer retention, while creating a more intentional and positive renewal experience.
Something I've helped the team with...
I was thrilled to see Ashby identify the need for my role early on as a company, as a dedicated Contract Management team is essential for allowing Sales and Customer Success to dedicate their efforts to bringing on and supporting Ashby customers. The commitment to customer growth and success was evident in this business decision, and has proven effective since I joined Ashby to take over renewals and contracts.
Most surprising thing about Ashby...
The pure delight of Ashby's customers will never cease to amaze me, and is unlike anything I have experienced in Saas. This is, of course, due to Ashby's overall vision and the high level of talent they have secured. Each team with Ashby brings an essential element that adds to the customer fandom over Ashby that we see each day. It is a joy to engage with customers who are so infatuated with the product and the Ashby way!
Something I'm proud of at Ashby...
I've built a series of new in-app tours tailored to specific customer goals, providing a more personalized onboarding experience. These tours help customers see the right information at the right time, ensuring they get the most relevant guidance as they navigate Ashby.
Something I've helped the team with...
Our team handles a high volume of questions from our startup customers, often needing to respond quickly and efficiently. I've built a library of hundreds of text snippets to help our team streamline repeated responses, saving time while ensuring consistency and the right tone in our communication.
Most surprising thing about Ashby...
The level of intentionality and detail in everything we do is remarkable. From internal communication to documentation, and the product itself, everything is meticulously thought through.
Something I'm proud of at Ashby...
Since joining Ashby, I revamped a portion of our internal training program for new hires, equipping them with the skills to conduct customer-facing calls with confidence. The redesigned program introduces realistic scenarios and feature-specific questions, ensuring new hires are well-prepared for live conversations.
Something I've helped the team with...
I'm really excited about a new quarterly outreach email to our Startup customers! The initiative is all about driving engagement and helping customers maximize the value of Ashby - whether through new features, expert tips, or underutilized tools. We're really interested in empowerment beyond Onboarding and this ties neatly into our ongoing efforts!
Most surprising thing about Ashby...
The strong culture of collaboration and intentionality. Before joining, I had read Abhik's blog post about thoughtful communication and his approach felt truly mythical. I can report that Ashby walks the talk: my days are uninterrupted by random pings on Slack. When I do seek input from others, team members provide valuable insights and are excited to help. I feel like I will be able to do my best work here.
Something I'm excited to work on at Ashby...
I'd like to help make Ashby as intuitive as possible. As someone who has been a recruiter in the past, I know how much an ATS can effect the day-to-day of a recruiting team. Having a platform that is designed for them and that is flexible and scalable can make a huge impact on an organization.
My onboarding experience at Ashby...
My onboarding at Ashby was great! Though there is a ton to learn, they did a great job of breaking up the process into bite size pieces. The culture at Ashby is special, I felt welcomed from day one.
Most surprising thing about Ashby...
The most surprising thing about Ashby is the rate in which features are shipped. It feels like there are new features and additions to the platform on a weekly basis. To me, this shows how much we care about the end users experience and feedback.
Something I'm proud of at Ashby...
I've been really excited to test different approaches to onboarding our customers - working closely with Morgan to try and figure out the best route to get a customer stood up and finding success with Ashby
Something I've helped the team with...
I'm currently working on building out a table of contents, with document summaries included, for the Customer Success team once they've onboarded - you read a lot during your onboarding phase, and the idea of this summary is to make it easier to go back and find a useful document that you may have read in week 2!
Most surprising thing about Ashby...
The speed which the team ships updates, fixes, and entire new features to the team. The cadence that we're getting things into our customer's hands is second to none, and we're constantly able to make our customer's lives much better!
Something I'm proud of at Ashby...
Leading the live webinars project along with Daashon, Janica, and Jared. It was great to be able to bring in past webinar experience from outside of Ashby and collaborate with everyone to get this project off the ground.
Something I've helped the team with...
The launch of our Ashby Foundations webinars! It's the first live webinar series that the Startup Customer Success team has conducted.
Most surprising thing about Ashby...
How genuinely excited everyone is to be working at Ashby!
Something I'm proud of at Ashby...
I think the high touch implementation process will have the most impact at Ashby, as it will allow us to transition implementing customers from CSM's to a dedicated Implementation Specialist for support during the onboarding period.
Something I've helped the team with...
In my first 90 days I have built a one-pager that outlines Ashby's data migration options, new resources for strategic customers who are implementing, and I am currently working on developing our high touch implementation process.
Most surprising thing about Ashby...
The agility and velocity of our Product and Engineering teams has been mind-blowing. I have been at a few startups in my tech career, but never one that essentially actions feedback in real time as often as possible.
Something I'm excited to work on at Ashby...
I want to further Ashby's operating principle of deeply caring about customers by serving as their number one advocate and ensuring every customer relationship is successful.
My onboarding experience at Ashby...
Still onboarding, but so far, so good.
Most surprising thing about Ashby...
The most surprising thing is how genuinely kind and passionate everyone is. I'm so happy to have joined.
Something I'm excited to work on at Ashby...
I am an expert in Workday and I bring a somewhat unique experience as a Workday administrator at an extremely large enterprise company (Intel Corporation). With that background, I would love to improve the Workday integration for large customers, make it easy for them to implement it, and make it flexible and reliable to enable high quality operations for our customers. I am also happy to lend a hand with the Ashby teams who need help engaging with HRIS/IT type of stakeholders during implementation - they can be a tricky bunch but I know them well, since I was one for many years 😉
My onboarding experience at Ashby...
I'm very lucky to be a part of the GTM onsite in my first week. The team has been very warm and welcoming, receptive of my early thoughts, and very helpful with answering my questions.
Most surprising thing about Ashby...
I'm pretty sure Benji has read every book ever written 😲 I love how engaged he is with the product and the team!
Something I'm excited to work on at Ashby...
I am looking forward to continuing to improve the implementation experience for our customers and streamlining internal processes.
My onboarding experience at Ashby...
Great! I have appreciated the onboarding checklists and willingness of everyone to meet for coffee chats.
Most surprising thing about Ashby...
The culture! Everyone seems very involved in the continued success of the org and of the "work hard, play hard" mentality. Everyone has been super helpful thus far!
Something I'm proud of at Ashby...
I've helped build out our extensive and thoughtful internal documentation, establishing processes that enhance how RecOps, Professional Services, and cross-functional teams work together. I've also helped streamline and add to structure to communication between RecOps and CSMs to ensure our customers have a cohesive experience across everyone they work with at Ashby.
Something I've helped the team with...
A contribution that I'm proud of is developing strategic partnerships with hundreds of customers, helping them not just use our platform effectively, but actually improve their overall recruiting operations through knowledge sharing my experience and what I've learned through cross-company insights.
Most surprising thing about Ashby...
The genuine transparency I see at every level. Everyone really is an open book, and that openness creates such a strong foundation for collaboration and trust.
Something I'm proud of at Ashby...
I’m proud of the early impact I’ve had in shaping a smooth renewal experience for our customers. I’ve worked closely with the Customer Success team to support upcoming renewals and ensure they’re set up for success, both from a commercial and relationship standpoint.
Something I've helped the team with...
I’ve shared feedback with Alex based on my experiences at previous companies, and I really appreciate how open she’s been to incorporating that into our processes. Some of those conversations have led to small but meaningful changes that help streamline workflows and create more clarity for the team—which ultimately supports a better experience for both our customers and internal stakeholders.
Most surprising thing about Ashby...
Ashby is a hidden gem—not just because of the incredible product we deliver for customers, but because of the environment, culture, and amazing people that make it all happen.
Something I'm excited to work on at Ashby...
My goal is to further accelerate our customers' time to value and drive deeper adoption of Ashby. I’m excited to help refine and develop scalable playbooks that empower our High Touch customers to fully leverage Ashby with confidence.
My onboarding experience at Ashby...
Onboarding at Ashby has been incredibly smooth. The documentation is thorough, well-organized, and strikes the perfect balance between detail and clarity, making it both comprehensive and easy to follow.
Most surprising thing about Ashby...
The level of thoughtfulness and attention to detail! Every aspect of Ashby's operations is driven by a clear purpose—from how we communicate and document information to even the smallest interaction within our product. This enables us to deliver a truly outstanding experience for our customers.
Something I'm proud of at Ashby...
We are redefining the customer journey for our High Touch customers to ensure they receive value in every interaction with their CSM. Our focus is on equipping CSMs with the tools and insights needed to consistently deliver that value.
Something I've helped the team with...
We are centralizing onboarding across all of Customer Success so that anyone who joins - from Startup CSM to Professional Services has a consistent experience. Not only does this allow for new hires to meet folks across different CS teams, but we've improved the time to ramp for our CSMs.
Most surprising thing about Ashby...
The thoughtfulness behind every project, interaction, and meeting. At Ashby, our team recognizes the immense opportunity ahead and is driven to turn it into reality.
Something I'm excited to work on at Ashby...
I'm excited to help continue our early success in the enterprise space where the complex challenges our customers are trying to solve for are rapidly moving targets, especially in talent tech!
My onboarding experience at Ashby...
Joining Ashby has been a whirlwind of learning and meeting exceptionally bright and caring new colleagues. I've been especially impressed by the level of documentation that exists today for such a complex product but have also greatly appreciated the near daily interactive live learning sessions with leaderships and peers digging into not only the nuances of platform functionality, but also context around the customer feedback requests that are driving the roadmap. Customer obsession and a high bar for product functionality is really impressive here.
Most surprising thing about Ashby...
The platform's data model/architecture is far more robust that I was expecting. Each and every department and team is truly customer obsessed.
Something I'm proud of at Ashby...
I'm helping the team setting up workflows that help the team get ahead of renewal conversations especially for our high-volume startup segment. I've worked closely with our data team to improve our usage dashboards and create a single source of truth. This will help our team better understand customer usage and ensure they are on the right plan during renewals or mid-contract adjustments.
Something I've helped the team with...
I’m proud that I was able to start contributing as early as week 3. I took ownership of managing anniversaries for our Startup segment ,our largest to date, and built out templates, sequences, and backend efficiencies to streamline the process. Even as a small and mighty team, we’re setting strong foundations to scale with a proactive, seamless approach to renewals that keeps things running smoothly as we grow.
Most surprising thing about Ashby...
How mature, organized, and forward-looking everything and everyone is, especially internal communication and collaboration. The way teams work together so seamlessly and share knowledge day-to-day has honestly blown my mind. People are always ready to jump in and support one another and across teams which creates a super collaborative and energizing environment. Also, I’ve been really impressed by how much appreciation and recognition is shared, not just from customers, but internally too. The shoutouts and positive feedback flying around daily really fuel everyone’s motivation and success. It makes Ashby feel like a genuinely supportive place to grow and contribute.
Something I'm excited to work on at Ashby...
I’m excited to help Ashby scale across larger enterprise organisations beyond NAMER ensuring customers around the world experience onboarding that’s not just smooth but tailored to their unique business goals. Enterprise implementations can be complex, and I’m looking forward to bringing my experience to the table and pairing it with Ashby’s powerful solutions. My aim is to streamline the journey, helping customers realise value quickly and see Ashby as a long-term strategic partner. For me, success means making every implementation as seamless, effective and impactful as possible.
My onboarding experience at Ashby...
It’s been incredibly smooth and welcoming. The onboarding strikes a great balance between structure and flexibility, allowing me to get up to speed while still having room to explore and learn. What’s stood out most is how approachable and supportive everyone has been and from day one, I’ve felt like part of the team. That level of openness and trust is rare, and it’s made a big difference in helping me settle in and feel confident in my role.
Most surprising thing about Ashby...
What’s surprised me most is just how much everyone across the organisation genuinely cares about the product. Having worked in HR tech for a while, I’ve always seen myself as someone who enjoys getting close to the product but at Ashby, that curiosity and passion is shared across the board. It’s not just the product or engineering teams, people from all corners of the business speak thoughtfully about features, user experience and what’s coming next. That shared sense of ownership and pride really stands out!
Something I'm excited to work on at Ashby...
I am looking forward to partnering with the CS team to help optimize and scale operations and current processes. Excited to learn and grow at Ashby!
My onboarding experience at Ashby...
Onboarding at Ashby has been easy. Having a clear checklist of what needs to get done makes it easy to ensure I am not missing anything. All of the documentation is thorough and well-organized.
Most surprising thing about Ashby...
How welcoming the team is, and the willingness to roll up your sleeves to solve a problem. During my interview process, I felt that I was already learning and growing during it.
Something I'm proud of at Ashby...
I have worked with my Implementation Specialist teammates to integrate the Workday implementation process with the overall process implementation. Now, we have a truly collaborative customer experience where the TA and HRIS teams are aligned and decisions can be made efficiently and configuration completed confidently.
Something I've helped the team with...
Workday knowledge was pretty sparse before I joined Ashby. I've built an enablement page with Loom recordings of the overall process flow for customers with a Workday integration, as well as bite-sized videos of the more advanced features that are available to customers with a Workday HRIS integration.
Most surprising thing about Ashby...
I'm pretty sure Benji has read every book ever written 😲 I love how engaged he is with the product and the team!
Something I'm proud of at Ashby...
I serve as an advisor in recruiting operations, helping our Support and Customer Success teams tackle customer challenges.
Something I've helped the team with...
Create internal documentation that strengthens the partnership between RecOps, Professional Services, and other teams. Build clean, repeatable dashboards that empowers Ashby to better support our customers.
Most surprising thing about Ashby...
The talent across every team is next level. People here are incredibly good at what they do, but they don't take themselves too seriously.
Something I'm proud of at Ashby...
Leading the Scheduling Onboarding and CSM Office Hours for Ashby teammates! Love being a resource for others and able to enable colleagues to some of the more complex features in Ashby.
Something I've helped the team with...
Ramping quickly and to a full book of business and ease the burden on my CS colleagues. We've been growing quickly and right-sized books give us space to be strategic partners to our customers.
Most surprising thing about Ashby...
How flexible and configurable the product is while maintaining a high level of intentionality. Customers have an array of design decisions to make within Ashby and each connects purposefully throughout the platform (a great example is Permissions set-up and the downstream visibility into reporting metrics).
Something I'm proud of at Ashby...
I have shared some reporting best practices with my team! Ashby's reporting capabilities are extremely robust so there are always new things to learn & share when you come across them. Better yet, there is an incredible culture of learning from teammates - if a teammate comes across something useful, they will absolutely share it with you!
Something I've helped the team with...
I'm proud of helping many customers onboard with Ashby! Change management can be stressful so it is incredibly satisfying to help teams across the finish line and set them up for success with our platform!
Most surprising thing about Ashby...
Truly just how impressive everyone is. Not only is everyone I've encountered exceptionally intelligent, but they are also exceedingly kind, and all have interesting hobbies outside of work (including but not limited to running ultra-marathons, rock climbing, making music, etc).
Something I'm excited to work on at Ashby...
I'm excited to be working closely with our Startup Customers! I love working with companies in their early stages to help them set up processes, discover hidden features and use cases and enable them to have the best possible experience using Ashby to ensure they're hiring the best possible talent for their organization!
My onboarding experience at Ashby...
A breeze! I've never experienced such a well planned out and organized onboarding experience so far. The People Operations team have been super helpful and communicative since the I received an offer and I've been blown away by the friendliness and warmth people have been showing me in my first week!
Most surprising thing about Ashby...
How intentional everything and everyone is. Whether it's how and when onboarding material is delivered, product decisions or internal comms, it's clear people are thoughtful and intentional in their actions and it makes landing here a breeze!
Dan Snodgrass
Contract Management
Something I'm excited to work on at Ashby...
I will be handling the startup renewals and I could not be more excited to begin helping these customers with their contracts!
My onboarding experience at Ashby...
It has been a humbling experience to see how welcoming everyone at Ashby is. After I accepted the offer I received so many emails and LinkedIn messages of people who were excited for me to join and begin working together. It may seem small but that was really cool to see
Most surprising thing about Ashby...
I could tell from my interview process that everyone is really bought into the Ashby mission, they believe in the product and the future of the company and it is so motivating to be surrounded by people who want to crush it
Something I'm excited to work on at Ashby...
I'm excited to really get to know our customers and help them make the most out of Ashby in a way that really fits into their day-to-day. Whether that means digging into challenges, offering guidance, or just being someone they can count on, I love being part of the team that helps things just click.
My onboarding experience at Ashby...
My onboarding at Ashby has been incredibly thoughtful and well-structured. Everything I've been working on feels intentional, from the guided learning path to the support from team, which makes it very easy to feel confident and geared up for success from the start.
Most surprising thing about Ashby...
How deeply every person cares, not just about building a great product, but about doing best for our customers and each other every day. It's so inspiring to be part of such a thoughtful and driven group of people.
Something I'm proud of at Ashby...
Since joining Ashby, I've formalized and grown our Professional Services presence. By defining our team's purpose and vision, consolidating existing efforts, and launching initiatives to deliver high-impact customer outcomes, I've set a foundation upon which our talented (and expanding) team can continue to scale.
Something I've helped the team with...
As my first major milestone at Ashby, I redesigned the suite of Professional Services offerings available to our customers. The result of tight collaboration with the CS, Sales and Marketing teams, this effort resulted in a clear and comprehensive set of value-driving services that support our customers where they need it most.
Most surprising thing about Ashby...
Ashby is one of the most intentional cultures I've ever seen. From product development to customer interactions to our own hiring, we set our sights high and act with a purpose and goal in mind.
Something I'm proud of at Ashby...
I've assisted in building our webinar programming from the ground up, creating space for live interactions and demos that make learning Ashby more engaging and accessible for our customers.
Something I've helped the team with...
I’m proud to bring my recruiting operations background into every customer conversation. It helps me quickly understand what they’re trying to solve and offer support that actually makes sense for how teams work day to day.
Most surprising thing about Ashby...
The amount of intentional documentation available internally and externally to help individuals work efficiently.
Something I'm excited to work on at Ashby...
I'm excited to help our Customer Success team develop a deeper, more strategic level of partnership between Ashby and its largest customers and to help our customers drive truly transformative change within their businesses.
My onboarding experience at Ashby...
My onboarding experience has been incredible. This is a team that is clearly aligned behind the company's operating principles, and has developed the resources and processes to onboard new team members comprehensively and integrate them into the Ashby culture.
Most surprising thing about Ashby...
Ashby is very mature in terms of processes and the resources available to new employees, but also very clear to iterate and integrate new ideas quickly as the team brings on new talent.
