Team
We're a nimble team of humans working together to do big things.
Ashby is a remote-first company with colleagues working from 13 countries in North America and Europe. We meet in person at least once a year in Europe and in our office in San Francisco.
Our 2022 holiday book exchange ๐
Something I'm proud of at Ashby...
I built Ashby University, our customer help center. It's been rewarding to see how helpful it is to customers as they onboard and learn new features.
Something I've helped the team with...
I designed and setup our changelog process to make it really easy for engineers to let our go-to-market team know which new features are ready to share with customers. All engineers have to do is tag a Pull Request in GitHub!
Most surprising thing about Ashby...
How awesome the humans are! Everyone on the team is as kind and collaborative as they are talented.
Something I'm proud of at Ashby...
I want to make sure weโre on top of all our customersโ goals and tracking towards their definition of success. This is challenging at scale, so I created a metric called Customer Health that we track in our CRM. It allows us to quickly identify which customers arenโt on track yet and reach out to help them.
Something I've helped the team with...
Iโve helped set up a system for engineers (or other non-customer facing roles) at Ashby to shadow customer calls. This is so important to make sure our customersโ feedback stays really close to our product team and that our engineers can hear about how the tool is used out in the world. Itโs always fun to bring our team closer to the customers we work with!
Most surprising thing about Ashby...
How powerful our analytics feature set is! After learning the ins and outs and seeing how customers use it in different ways, Iโm endlessly impressed by how many insights can be generated!
Something I'm proud of at Ashby...
I'm most excited by how we're revisiting our customer engagement model ๏ผ we're determining how to best support different customer cohorts (based on what is most important to them and where they are in their journey with Ashby). This initiative includes playbooks such as 6 month health check-ins, account audits, and some new specialized offerings.
Something I've helped the team with...
Our customers are often eager to share a positive sentiment about Ashby (whether it be via LinkedIn, G2, or with us directly). I've put structure into how we facilitate customer reference calls with future customers so we can ensure alignment with Sales as well as a streamlined customer experience!
Most surprising thing about Ashby...
How aligned the teams are with our operating principles. They're not some esoteric guide; the framework is in practice each and every day, which yields tremendous cross-functional success.
Something I'm excited to work on at Ashby...
Leveraging my experience in customer success, I'm excited to help build and enrich our customers' journey so they're able to receive the most out of the Ashby. I believe leveraging data-driven insights is important for any company looking to build the best possible team and I'm thrilled to be at Ashby where we can help with that.
My onboarding experience at Ashby...
Everybody at Ashby has been extremely welcoming and I've been blown away by how smooth the onboarding process has been. I'm a bit new to the talent acquisition world but I feel like I've been effectively introduced me to Ashby's culture, values, and the intricacies of the product.
Most surprising thing about Ashby...
The most surprising aspect of Ashby has been how well documented everything is. Startups of this size usually have a lot of info living in people's brains but there's a strong culture here around documenting processes and sharing information. It has made learning all the different parts of the company much easier than I expected coming in.
Something I'm proud of at Ashby...
I have really enjoyed speaking with our customers and working with them to build strategic and insightful dashboards. Customers have unique reporting and recruiting needs, and I have been really fortunate to have the opportunity to help unblock recruiting teams using the power of data.
Something I've helped the team with...
As the first Solutions Engineer, I have started some foundational documentation to ensure the scaleability of this team. The Go-to-market team is an amazing group of collaborators who are bringing our different backgrounds together to hone in on a process and philosophy that works best for us and our customers.
Most surprising thing about Ashby...
Each and every employee here has the ability to make an impact on the organization. It is also encouraged here to make your voice heard โno matter what your role is, there is so much opportunity to get involved in cross-functional collaboration. Although it wasn't a huge shock that this is the culture of Ashby, it is just so amazing to see in action!
Something I'm proud of at Ashby...
I've helped document customer-journey milestones and enable fellow High Touch CSM's to work efficiently using documented playbooks and templates. As the team continues to grow, consistency in process and customer experience will help drive value and adoption for our customers and speed up the onboarding time for our new hires!
Something I've helped the team with...
I've helped document customer-journey milestones and enable fellow High Touch CSM's to work efficiently using documented playbooks and templates. As the team continues to grow, consistency in process and customer experience will help drive value and adoption for our customers and speed up the onboarding time for our new hires!
Most surprising thing about Ashby...
The size and efficiency of the team. From the outside looking in, you may guesstimate that the employee count is easily twice it's actual size. Ashby's attention to detail and emphasis on making the right hires culminates in an extremely effective, productive, and collaborative team with absolutely incredible results for the product and customers.
Something I'm proud of at Ashby...
I have contributed to designing and improving our structured onboarding process for new customers implementing our All-in-One product. We now have a more streamlined process to get Ashby implemented faster.
Something I've helped the team with...
Iโve created enablement documentation for our internal teams so we are all aligned on best practices for implementating Ashby with a customer!
Most surprising thing about Ashby...
There is intention and thought behind everything that is done at Ashby. Whether it is within the product or internal communication/collaboration, things arenโt being done just because. I can see that this deliberate intention has fostered a great internal culture at Ashby that does not feel chaotic for a startup.
Something I'm proud of at Ashby...
Time to value. I'm excited to help customers adopt Ashby as quickly and easily as possible and provide their team with the value that changes the scope of their entire talent acquisition team.
Something I've helped the team with...
Overall, very quick and organized. By far the easiest onboarding logistically speaking of the past 3 jobs I've worked.
Most surprising thing about Ashby...
People's energy. Everyone is thrilled to be here and work hard to build something amazing. Everyone is intelligent and experienced but humble and collaborative. Very much feels like a "let's do this together" mentality.
Something I'm proud of at Ashby...
Being an early hire on the CS Team, I've helped build out some of the core processes that the team uses when onboarding new and existing customers! Friday brainstorming sessions with my team are one of my favorite parts of the week and very productive!
Something I've helped the team with...
I've enjoyed helping bring insight into some of the more complex customer asks, and enjoy being able to relay that information to the rest of the team. Watching a request that I record from a customer go from idea, to being built, to being relayed back to the customer is rewarding!
Most surprising thing about Ashby...
How much customization is available within the product!! In the short amount of time that I have been here, seeing customers' reactions to a feature has been so exciting!
Something I'm proud of at Ashby...
Analytics customer kick offs! Providing a strong onboarding experience for our partners, driven by thoughtful discovery, enablement, and training ensures our customers have what they need to succeed using Ashby Analytics.
Something I've helped the team with...
I created internal documentation around adoption markers, timelines, and expected implementation maps that have helped sales and product teams see the progress and expectations for new partners.
Most surprising thing about Ashby...
Our teammates are very thoughtful with communication and async workflows. Everyone has the expectation of respecting others' calendars and rhythms, all while prioritizing necessary work.
