Team
We're a nimble team of humans working together to do big things.
Ashby is a remote-first company with colleagues working from 24 different countries in North America, South America, Europe, and Asia. We host an annual company-wide gathering, along with individual team meetups each year.
Company offsite in Mexico ☀️
Something I'm proud of at Ashby...
I'm working on a workflow to improve our process around collecting feature requests from our customers and reaching out once a feature is released. I love the work our team puts into delighting our customers!
Something I've helped the team with...
I've started drafting internal product documentation for our Support team. I love documenting and consolidating this information in one place for everyone to access.
Most surprising thing about Ashby...
Ashby is a customizable product which makes it a very powerful tool to use. Not all companies and jobs are the same, and I love how flows within Ashby can be easily adjusted to fit business needs.
Something I'm proud of at Ashby...
I'm excited to be a part of the team that reviews, updates, and creates new guides for our customers. It helps our customers feel confident in the tools they're using and ensures that everyone understands the purpose and possibilities of the amazing features Ashby has.
Something I've helped the team with...
I'm currently working with a teammate to review, update, and create internal documentation, so that everyone at Ashby can stay up-to-date with new or updated features and workflows.
Most surprising thing about Ashby...
I continue to be pleasantly surprised at how kind, inclusive, and supportive everyone is. Across departments and teams, we're all here to help each other and that feels great.
Something I'm proud of at Ashby...
I've helped to improve functionality of internal tools that are used to track issues sothat we can provide our users with timely updates. I appreciate how every person on the team is given the agency to make improvements when needed!
Something I've helped the team with...
I've collaborated with other team members to keep internal documentation up-to-date and am working on ways to improve documentation of processes so the team can support our customers most efficiently.
Most surprising thing about Ashby...
How quickly the product evolves and how thoughtfully executed every change has been!
Something I'm proud of at Ashby...
I have been so excited to expand our team to include Customer Education and Knowledge Management. Even while still being in the building stages, the foundation we have laid for enablement has driven improvements in our content and related processes. The opportunity to further enable our customers to solve challenges and improve the TA experience using Ashby has been great to see.
Something I've helped the team with...
I restructured our onboarding approach in Support to group learning modules and materials by product area. This has been helpful in giving our new Support folks a deep understanding of the platform, but has made it's way to other Ashby newcomers on other teams.
Most surprising thing about Ashby...
I have learned that it is very possible to move swiftly while being intentional and thoughtful in one's approach. In other organizations, it can be easy to conflate being busy with being productive. It is not that way at Ashby. Having both the responsibility and sense of ownership to approach challenges with deliberate care and collaboration yields stronger results, better change management, and ultimately happier people. It's a unique approach that makes Ashby special.
Something I'm proud of at Ashby...
One of my favorite projects I've worked on is the Support Team Newsletter. Our newsletter creates a central repository for meaningful updates that impact the Support Team, and it has provided visibility for the larger team to see what Support is working on.
Something I've helped the team with...
Alongside the updates to our Support hiring process, I've reworked the Support contractor interview process to improve the technical assessment and more effectively evaluate the skills needed to succeed in this role.
Most surprising thing about Ashby...
The way we care for our customers. We collaborate cross-functionally to anticipate and resolve issues typically before customers notice.
Something I'm proud of at Ashby...
One of the projects I’m proudest of was partnering with a teammate to support a major customer by reviewing and improving their offer letter templates. It was a detailed and time-intensive process that required a lot of collaboration, communication, and care. It wasn’t flashy, but it really demonstrated how much we’re willing to go the extra mile for our customers - and how well we work together as a team.
Something I've helped the team with...
I’ve contributed to improving our onboarding experience by sharing feedback and ideas from my own ramp-up, some of which are already being implemented for future new hires. I’ve also worked with teammates to fine-tune internal documentation and support workflows - small adjustments that help us move faster and more confidently when supporting customers.
Most surprising thing about Ashby...
I’ve been consistently impressed by how intentional and thoughtful our decision-making is, both in how we build and ship product updates and in how we structure internal processes. Nothing feels rushed or reactive, but we’re still incredibly agile and responsive. It’s super obvious that every decision is grounded in principles and context, which creates a lot of trust across the team.
Something I'm excited to work on at Ashby...
I'd like to dive deeper into supporting developer topics and become an expert on helping our customers implement development strategies with our API and Webhooks.
My onboarding experience at Ashby...
So far everything has been great and Sara has been incredibly supportive. There's still a ton to learn and I'm excited to dig in.
Most surprising thing about Ashby...
Ashby cares deeply about customer feedback and makes meaningful changes that impact the organizations that request them.
Something I'm proud of at Ashby...
I’m proud of helping tackle the increasing case load that the support team has faced as our customer base has grown. As more customers begin using Ashby, the volume and complexity of support requests rose significantly. These efforts not only reduced response times but also helped the team stay ahead of the curve, ensuring we could maintain a high level of support quality as we scaled.
Something I've helped the team with...
I’m excited to contribute to Ashby’s world-class support team by enhancing processes and strategies to better serve our customers. As Ashby continues to grow, welcoming startups to enterprise-level clients, I look forward to optimizing support operations to ensure a seamless experience for all.
Most surprising thing about Ashby...
The pace at which the product and engineering team ship updates is outstanding. Every day, small but meaningful improvements are made to the system, and in the short time I’ve been here, there have already been multiple major releases that are true game changers for our customers. The excitement around the product, both internally and externally, is real, and it’s been incredible to be part of that momentum.
Something I'm proud of at Ashby...
As a Product Support Manager, one of my favorite things I've built so far is a Support Quality Review motion to help foster consistently excellent customer interactions.
Something I've helped the team with...
I've worked collaboratively with Support Leadership to help revamp our Support hiring process and core competencies for the role—ensuring that as we're engaging with Candidates that we're doing our best to provide a great experience for both sides.
Most surprising thing about Ashby...
The care and intentionality that goes into every decision, and how evident it is that things were built with a long term vision in mind.
Something I'm proud of at Ashby...
I’m proud of how our team works together to turn ambiguous questions into clear answers for our customers. At Ashby, finding the best answer is often a team effort - our Customer Support team rallies quickly, and collaborating with Engineering and Product lets us dig deeper and validate the ‘why.’ That way, we bring back one unified, confident response that feels reassuring to our customers.
Something I've helped the team with...
Day to day, I help to keep our support requests moving by executing our playbooks well: clear triage, tight collaboration with Engineering and Product, and proactive customer updates. Using those processes effectively helps us deliver fast, consistent answers and I’ve loved being part of that momentum.
Most surprising thing about Ashby...
How deeply our customers root for Ashby. They don’t just use it - they advocate for and sincerely love it. I’ve never seen a product so genuinely championed by its users.
Something I'm proud of at Ashby...
One contribution I’m especially proud of at Ashby is building and expanding our Analytics training for both new support team members and customers. Ashby’s data is such a powerful tool for understanding and improving recruiting workflows, and I’ve really enjoyed creating trainings that make reporting and dashboards feel approachable. It’s rewarding to see team members and customers gain confidence in building reports that highlight their hard work and drive better decisions.
Something I've helped the team with...
I’ve really enjoyed helping to train our Ashby chat bot AI model to ensure the responses people receive are accurate and helpful in pointing them in the right direction. While AI isn’t perfect, it’s been rewarding to see how much the model has improved over time and to contribute to making it a more reliable resource for our customers.
Most surprising thing about Ashby...
The most surprising thing about Ashby has been how well we balance speed and quality. The delicate line of rapidly building new tools while also making thoughtful improvements to existing features is rare to see, let alone both done so well at the same time.
Something I'm proud of at Ashby...
I’m most proud of the coaching and development work I’ve done with the team. Watching specialists grow in their roles, become more confident in customer communication, and take greater ownership of their work has been really fulfilling.
Something I've helped the team with...
I’ve launched the first upskilling enablement sessions for Support. So far, the focus has been on the TA space, helping our specialists better understand the customers we serve and approach solutions from their perspective to help them achieve their goals. These sessions are designed to strengthen team knowledge, improve consistency, and embed learning into day-to-day work.
Most surprising thing about Ashby...
There’s so much thought and intention behind every aspect of the work and product at Ashby, from how features are designed to how teams collaborate and make decisions. It’s clear that care and quality are deeply valued here, and that mindset shows up in the smallest details. It’s truly inspiring to be part of a company that sets such a high bar.
Something I'm proud of at Ashby...
As someone who values social connection in remote environments, I am proud to have created weekly support co-working sessions that allow our team to work together on customer cases, connect with one another, and further foster a space for learning and growth. These weekly meetings have allowed our team to ask more questions, learn more ways to troubleshoot issues, and be able to solve problems much faster.
Something I've helped the team with...
With my background in Talent Acquisition and RecOps. I have been able to help our Specialists better understand the questions our customer ask and the 'why' behind them. I help new joiners along their onboarding journey and help get them ramped up with as much confidence and curiosity as possible. Additionally, I'm excited to be part of defining our scopes and how we work cross-functionally with other teams.
Most surprising thing about Ashby...
Besides the amazing product, the people. Every single person here is truly remarkable; the level of intelligence, empathy, and passion is beyond inspiring. I learn something new every day.
Something I'm excited to work on at Ashby...
As a former Recruiter and Ashby customer, I’m excited to deepen my understanding of how People and Talent teams use Ashby day to day, not just to fix problems but to help them get more value from the product. I want to get sharper technically and build the kind of product knowledge that lets me diagnose issues faster and explain them more clearly to customers. I’m also looking forward to contributing to team projects that improve how we support customers at scale. The more I learn, the more I see how much impact Support has on shaping both the customer experience and the product itself.
My onboarding experience at Ashby...
It’s been structured, intentional, and incredibly well thought out. The pace felt right, with enough guidance to feel supported but enough autonomy to learn by doing. Shadowing sessions and hands-on tickets helped me connect theory to practice quickly. What stood out most was how approachable and responsive everyone has been. I never felt like I had to figure things out alone. The culture of ownership and openness made it easy to ask questions and get context fast, which is rare in a fully remote setup.
Most surprising thing about Ashby...
The most surprising thing about Ashby has been how people consistently show up 101% for themselves, their work, and the team. In most companies, that kind of drive tends to fade as teams grow, but here it feels like the opposite. People care deeply about doing great work and helping others do the same. You see it everywhere, especially in Slack, where people are quick to jump in, offer help, or share a workaround. It’s rare to find a team that combines this level of ownership with genuine kindness, and it’s been incredibly motivating to be part of it.
Something I'm excited to work on at Ashby...
As one of the first Support Engineers here at Ashby, I'm excited to work on improving support processes and acquiring a strong technical understanding of our products and integrations. I have past experience from other HR tech organizations, and enjoy sharing that knowledge through support enablement, deep technical troubleshooting, and consultative work. Support has always been an area I've been passionate about, and I look forward to providing guidance to our teams to ensure a great experience for our customers.
My onboarding experience at Ashby...
My onboarding experience has been excellent. The sessions are well thought out, providing knowledge of both our products and how Ashby operates as an organization. Everyone has been very approachable and happy to answer questions. The team is great at making newcomers feel welcome, and I feel confident that I'm being set up for success. I look forward to being able to pay it forward as I continue in my role.
Most surprising thing about Ashby...
The collaboration between different departments and strong company culture at Ashby has been a very welcome surprise. Everybody wants to lend a hand and work together, which is incredibly motivating. The team at Ashby truly aligns with their operating principles, and they aren't random values that are forgotten about. I've worked at a few remote organizations and these two factors at Ashby have made me really feel like part of the team.
Something I'm excited to work on at Ashby...
I'm excited to build and refine knowledge creation, management, and sharing practices to ensure every employee and customer has the right information at the right time to be successful.
My onboarding experience at Ashby...
Onboarding has been great!
Most surprising thing about Ashby...
The level of maturity of help resources at this stage--Ashby already has in-app education, many tool tips in the product, and an AI bot (Ash B.) to surface just in time resources to customers, which is incredibly surprising with how small the Knowledge team is and how young the company is!
Something I'm proud of at Ashby...
Taking on challenging customer inquiries and not shying away from the hard ones. I've leaned into stepping outside my comfort zone, and working collaboratively to find solutions has been one of the most rewarding parts of the role.
Something I've helped the team with...
I ask a lot of questions, and I've found that others often have the same ones. I think being willing to ask openly has helped create space for the whole team to learn together.
Most surprising thing about Ashby...
The level of thoughtfulness and intentionality in everything, from product updates to internal communication. It's clear that a lot of care goes into every decision.
Something I'm proud of at Ashby...
One contribution I'm really proud of is doing daily quality audits for the Specialist team. I've been using that data to create reports that help us see what we're doing well and where we have room to grow with how we interact with our customers.
Something I've helped the team with...
I'm helping Ashby by building a more consistent and fair quality assurance program for our customer support team, so we can improve how work is evaluated and how leaders use QA data to make better decisions.
Most surprising thing about Ashby...
How thoughtful everyone is with their time and how we communicate - I really appreciate that meetings are kept to a minimum, so we can dig into the work itself.
Something I'm proud of at Ashby...
I'm proud of diving into difficult tickets right away in onboarding - being a little intimidated and doing the hard thing anyway is such a good way to learn and grow!
Something I've helped the team with...
I've tried to ask some process-oriented questions alongside technical questions. Sometimes a big value add that a newer team member can bring is simply a fresh set of eyes and curiosity!
Most surprising thing about Ashby...
The alignment - everyone here wants the best for customers, the company, and each other. I really feel like we're all on the same team and heading to the same place together!
Something I'm excited to work on at Ashby...
Resolving customer issues effectively, contributing to their success and that of Ashby's.
My onboarding experience at Ashby...
It truly has been a great, well structured and supportive experience as I get up to speed with all things Ashby.
Most surprising thing about Ashby...
How nice, supportive and accommodating everyone is!
Something I'm excited to work on at Ashby...
I enjoy being part of a constantly evolving and growing product. I look forward to diving into customer inquiries and continuing to expand my knowledge and expertise in a technical space. I aim to provide a high level of customer support, to contribute to the overall success of Ashby and Ashby customers.
My onboarding experience at Ashby...
It's been amazing! The whole experience was well thought out and organized. I've learned so much, and everyone who has been a part of it has been excellent.
Most surprising thing about Ashby...
Everyone has been very supportive, knowledgeable, excited and professional. I've felt welcomed and supported right from the beginning. I'm excited to be part of such a great team!
Something I'm excited to work on at Ashby...
I'm excited to learn the product, get to know the team, and help scale support in EMEA. Having spent much of my career building and improving support organisations, I'm looking forward to contributing to Ashby's next phase of growth while learning from a team that clearly cares deeply about customers.
My onboarding experience at Ashby...
It's been incredibly welcoming so far. Everyone has been generous with their time and knowledge, and it's clear there's a strong culture of learning and continuous improvement. There's a lot to absorb, but I'm enjoying getting up to speed and meeting people across the business.
Most surprising thing about Ashby...
The pace at which customer feedback turns into meaningful action. It's clear that customer insights aren't just collected, they're genuinely used to influence decisions and improve the product.
Something I'm excited to work on at Ashby...
I'm excited to help customers get the most out of Ashby as we continue to scale. The combination of a rapidly evolving product and a team that's constantly raising the bar creates endless opportunities to learn, solve interesting problems, and have a meaningful impact on the customer experience.
My onboarding experience at Ashby...
The onboarding experience has been awesome. The documentation is incredibly thorough, which makes it easy to ramp up quickly, and everyone I've interacted with has been generous with their time and knowledge. It's clear that a lot of thought has gone into helping new teammates become effective as quickly as possible.
Most surprising thing about Ashby...
The most surprising thing has been how much gets accomplished by such a small team. There's a remarkable level of ownership, focus, and execution across the company. It's impressive to see the pace at which Ashby ships improvements while maintaining a high standard of quality and customer support.
Something I'm excited to work on at Ashby...
I'm excited to have the opportunity to contribute to a product that I've used myself as a Recruiter for years!
My onboarding experience at Ashby...
Onboarding at Ashby has been thoughtful, well-organized, and super supportive. Ashby can be a bit daunting to learn, to say the least. But the team has built out the onboarding experience to be a perfect blend of throwing you in the deep-end when necessary, while still providing all of the support you need to succeed.
Most surprising thing about Ashby...
The most surprising thing has been the level of support from each and every person on the team. It can be difficult to create that sort of atmosphere with a remote team, but everyone at Ashby is genuinely invested in each other's success.
Something I'm excited to work on at Ashby...
I'm excited to be a part of optimizing a revolutionary software that will help companies find their perfect match!
My onboarding experience at Ashby...
The onboarding process has been seamless, just like the interview process. Easy-to-understand tasks and assistance during the process.
Most surprising thing about Ashby...
The sense of community. Ashby has many remote workers all over the world, but Ashby finds ways to connect them.
Something I'm excited to work on at Ashby...
I'm excited to be part of a world-class support team where excellence is the standard. I'm looking forward to collaborating with and learning from talented teammates, becoming a product expert, and working together to deliver exceptional customer experiences while continually raising the bar.
My onboarding experience at Ashby...
Wonderful thus far! From day one, I've felt genuinely welcomed by the team. The onboarding process has been thoughtful, informative, and has given me confidence that I'm joining an organization that invests in its people. The resources have been top-notch and well organized, making it easy to find answers quickly whenever I need them.
Most surprising thing about Ashby...
The biggest surprise has been how connected the team is. Even in a fully remote environment, there's a strong sense of collaboration and camaraderie that makes it feel like everyone is working side by side. The company truly aligns with its operating principles, which is refreshing to see.
