Team
We're a nimble team of humans working together to do big things.
Ashby is a remote-first company with colleagues working from 15 countries in North America and Europe. We meet in person at least once a year in Europe and in our office in San Francisco.
Our 2022 holiday book exchange 🎄
Something I'm proud of at Ashby...
I'm working on a workflow to improve our process around collecting feature requests from our customers and reaching out once a feature is released. I love the work our team puts into delighting our customers!
Something I've helped the team with...
I've started drafting internal product documentation for our Support team. I love documenting and consolidating this information in one place for everyone to access.
Most surprising thing about Ashby...
Ashby is a customizable product which makes it a very powerful tool to use. Not all companies and jobs are the same, and I love how flows within Ashby can be easily adjusted to fit business needs.
Something I'm proud of at Ashby...
I've helped onboard our second Analytics Support hire and developed relationships with several of our customers.
Something I've helped the team with...
I've improved internal resources for our Analytics Support team, which in turn has made it easier to provide those resources to customers.
Most surprising thing about Ashby...
The most surprising thing about Ashby is how quickly and intentionally changes or updates are made in order to better support employees and customers.
Something I'm proud of at Ashby...
I've worked with Ravan to improve and streamline our support processes so that we can maintain our support quality as we grow.
Something I've helped the team with...
I've helped improve internal documentation and the onboarding process for new hires.
Most surprising thing about Ashby...
How incredibly robust the product is. It seems like on an almost-daily basis I learn something new about what Ashby can do.
Something I'm proud of at Ashby...
I've built a system for quantifying how-to questions customers ask in Ashby. That data-driven approach is aimed to identify frequently asked questions that can be deflected by response with an article using generative AI automation tools. As a result, responses to questions that don't require troubleshooting can be automated, improving response time and saving Support team effort on other tasks.
Something I've helped the team with...
I created a training on Post-Hire integrations. The training includes necessary details to save the team's time on troubleshooting as well as the list of existing issues and support tickets for context on what to expect from an integration and how to resolve integration questions in the most efficient way.
Most surprising thing about Ashby...
The most surprising thing is the team behind Ashby: how professional everyone is and how everyone works on customer experience.
Something I'm proud of at Ashby...
I'm excited to be a part of the team that reviews, updates, and creates new guides for our customers. It helps our customers feel confident in the tools they're using and ensures that everyone understands the purpose and possibilities of the amazing features Ashby has.
Something I've helped the team with...
I'm currently working with a teammate to review, update, and create internal documentation, so that everyone at Ashby can stay up-to-date with new or updated features and workflows.
Most surprising thing about Ashby...
I continue to be pleasantly surprised at how kind, inclusive, and supportive everyone is. Across departments and teams, we're all here to help each other and that feels great.
Something I'm proud of at Ashby...
I've helped to improve functionality of internal tools that are used to track issues sothat we can provide our users with timely updates. I appreciate how every person on the team is given the agency to make improvements when needed!
Something I've helped the team with...
I've collaborated with other team members to keep internal documentation up-to-date and am working on ways to improve documentation of processes so the team can support our customers most efficiently.
Most surprising thing about Ashby...
How quickly the product evolves and how thoughtfully executed every change has been!
Something I'm proud of at Ashby...
I have been so excited to expand our team to include Customer Education and Knowledge Management. Even while still being in the building stages, the foundation we have laid for enablement has driven improvements in our content and related processes. The opportunity to further enable our customers to solve challenges and improve the TA experience using Ashby has been great to see.
Something I've helped the team with...
I restructured our onboarding approach in Support to group learning modules and materials by product area. This has been helpful in giving our new Support folks a deep understanding of the platform, but has made it's way to other Ashby newcomers on other teams.
Most surprising thing about Ashby...
I have learned that it is very possible to move swiftly while being intentional and thoughtful in one's approach. In other organizations, it can be easy to conflate being busy with being productive. It is not that way at Ashby. Having both the responsibility and sense of ownership to approach challenges with deliberate care and collaboration yields stronger results, better change management, and ultimately happier people. It's a unique approach that makes Ashby special.
Something I'm proud of at Ashby...
I have incorporated daily checks to look into any urgent issues flagged by our engineering teams into my workflow. This helps to ensure that we promptly reach out to our users whenever challenges arise to ensure they are aware and can make any updates that are needed to resolve the issue.
Something I've helped the team with...
I find a lot of value in team collaboration and effective troubleshooting, which has led me to ask frequent questions to our support team, even if the questions feel straightforward. This has helped encourage a culture of open communication within our team and lays the groundwork for new teammates to feel empowered to ask questions.
Most surprising thing about Ashby...
The value that is placed on user feedback when considering updates to the platform has really surprised me in my time here at Ashby! All user feedback is taken into account when releasing new features or updates, and updates are released all the time.
Something I'm excited to work on at Ashby...
The more I learn about Ashby, the more excited I get about the future! The Support Team is full of curious people. I hope to leverage the team's expertise, knowledge, and skills to deliver best-in-class support. As the team and product grow, I want to build processes that improve our collaboration.
My onboarding experience at Ashby...
Onboarding has been thorough and thought-provoking. I've been learning how Ashby and the Support team works through self-guided, facilitator-led, and shadow sessions. The internal and external documentation is unbelievably well-crafted and informative.
Most surprising thing about Ashby...
I've been surprised and impressed by the intentional communication at Ashby. While everyone has been so welcoming and friendly, Ashby takes the quality of our communication seriously.
Something I'm excited to work on at Ashby...
It's hard to answer this question as I am a newbie, but I have already noticed that Ashby has a strong focus on providing an excellent customer experience, and I'd love to contribute to that. Of course, I want to build strong relationship with both my colleagues and clients. My aim is to make the support experience and the product itself as efficient as possible.
My onboarding experience at Ashby...
It has been great! It is a pleasure to see how welcoming the working environment is. The instructions and the list of onboarding tasks are clear and easy to follow.
Most surprising thing about Ashby...
A lot of things, like how friendly and respectful people are here. I have a strong feeling people are all equals here, and there is no differentiation between the impact that Support rep makes and the one made by, let's say, Engineer. All impacts, all initiatives are valued and respected. This is a great approach. Also, I am extremely impressed by how fast Ashby is growing. The product is great and it was surprising for me to learn that its founders are so young! Kudos to Abhik and Benji for creating a future leader in ATS universe and building such a great team.
Something I'm excited to work on at Ashby...
I'm excited to give time-strapped hiring teams their sanity back. Exceptional tech is just one part of the equation. Offloading tasks and processes onto Ashby means hiring teams can put their time back into their own org and spend precious brain space dreaming up what's next. I'm excited to empower Ashby users to make our tools their own.
My onboarding experience at Ashby...
Delightful! My teammates have made themselves readily available, and have been very encouraging as I jump into so much new. You can feel the excitement and conviction the Ashby team has about the company's trajectory, and the impact to be made on the industry, too. It's a very exciting time to be here!
Most surprising thing about Ashby...
How well documented everything is. Seriously! So many teammates have spent countless hours documenting everything from best practices and onboarding flows to bug fixes and FAQs. Async learning, communication, and collaboration are so much easier when you've got such a deep catalogue of knowledge.
Something I'm excited to work on at Ashby...
I'd like to bridge the gap between customer support and engineering so we have more tools and visibility to help our customers every day. Coming from a non-talent acquisition background, I'm excited to apply my existing skill set to Ashby and work more efficiently with cross-functional team members.
My onboarding experience at Ashby...
Onboarding has been wild! First and foremost, the team at Ashby is warm and welcoming, to the degree that I'm even more confident with my decision to work here after just a few weeks. Documentation has been on point, and everyone I've spoken to has been willing to connect, accept feedback, and—of course—allow me to ask them questions about Ashby!
Most surprising thing about Ashby...
At a glance, Ashby seems like a fairly straightforward product, but I was very surprised at how granular it is. The software is very agile and powerful, with so many ways of doing the same thing. I can see why our customers love using it!
Something I'm excited to work on at Ashby...
I’m excited to learn more about the Ashby product so I can contribute to making our support even more efficient and effective. My focus is on finding ways to improve the customer experience by streamlining workflows and sharing best practices with the team. I also want to help ensure our support materials and processes evolve alongside the product to keep up with customer needs.
My onboarding experience at Ashby...
The onboarding experience has been fantastic so far! Everyone has been welcoming and supportive, and I appreciate how much thought has gone into the process to set new team members up for success. I’ve already gained a lot of insight into Ashby’s tools and culture, and I’m excited to dive deeper.
Most surprising thing about Ashby...
I’ve been pleasantly surprised by how collaborative and well-documented everything is. It’s clear that the team values transparency and making information accessible, which has made it easy to start learning right away
Something I'm excited to work on at Ashby...
I'd like to dive deeper into supporting developer topics and become an expert on helping our customers implement development strategies with our API and Webhooks.
My onboarding experience at Ashby...
So far everything has been great and Sara has been incredibly supportive. There's still a ton to learn and I'm excited to dig in.
Most surprising thing about Ashby...
Ashby cares deeply about customer feedback and makes meaningful changes that impact the organizations that request them.
Something I'm excited to work on at Ashby...
I’m excited to contribute to Ashby’s world-class support team by enhancing processes and strategies to better serve our customers. As Ashby continues to grow, welcoming startups to enterprise-level clients, I look forward to optimizing support operations to ensure a seamless experience for all.
My onboarding experience at Ashby...
My onboarding experience at Ashby has been fantastic—smooth, well-structured, and thoughtfully designed.
Most surprising thing about Ashby...
Ashby stands out for its clear vision and strategic plan for growth, both as a company and in how it serves its customers.
