Team
We're a nimble team of humans working together to do big things.
Ashby is a remote-first company with colleagues working from 13 countries in North America and Europe. We meet in person at least once a year in Europe and in our office in San Francisco.
Our 2022 holiday book exchange ๐
Something I'm proud of at Ashby...
I built Ashby University, our customer help center. It's been rewarding to see how helpful it is to customers as they onboard and learn new features.
Something I've helped the team with...
I designed and setup our changelog process to make it really easy for engineers to let our go-to-market team know which new features are ready to share with customers. All engineers have to do is tag a Pull Request in GitHub!
Most surprising thing about Ashby...
How awesome the humans are! Everyone on the team is as kind and collaborative as they are talented.
Something I'm proud of at Ashby...
I'm working on a workflow to improve our process around collecting feature requests from our customers and reaching out once a feature is released. I love the work our team puts into delighting our customers!
Something I've helped the team with...
I've started drafting internal product documentation for our Support team. I love documenting and consolidating this information in one place for everyone to access.
Most surprising thing about Ashby...
Ashby is a customizable product which makes it a very powerful tool to use. Not all companies and jobs are the same, and I love how flows within Ashby can be easily adjusted to fit business needs.
Something I'm proud of at Ashby...
I've helped onboard our second Analytics Support hire and developed relationships with several of our customers.
Something I've helped the team with...
I've improved internal resources for our Analytics Support team, which in turn has made it easier to provide those resources to customers.
Most surprising thing about Ashby...
The most surprising thing about Ashby is how quickly and intentionally changes or updates are made in order to better support employees and customers.
Something I'm proud of at Ashby...
I've built our more of Ashby University and created guides on a number of Ashby's amazing features.
Something I've helped the team with...
I've created internal documentation for the Scaled Success team based around customer goals.
Most surprising thing about Ashby...
How thoughtful everything is! Every process is thought through, well-explained, and considerate. The communication guidelines ensure that everyone's time is valued and work/life balance is incredibly important here. That thoughtfulness definitely extends into the product too which is built with so much care. My first walkthrough of it blew my mind โ it's so robust!
Something I'm proud of at Ashby...
I've worked with Ravan to improve and streamline our support processes so that we can maintain our support quality as we grow.
Something I've helped the team with...
I've helped improve internal documentation and the onboarding process for new hires.
Most surprising thing about Ashby...
How incredibly robust the product is. It seems like on an almost-daily basis I learn something new about what Ashby can do.
Something I'm proud of at Ashby...
I've developed the beginning of our customer onboarding webinar platform. Once we're up and running, this will be a key channel helping new customers get up and running with Ashby quickly!
Something I've helped the team with...
I've helped to foster a culture of open communication among team members, helping us work quicker, together.
Most surprising thing about Ashby...
How much gets done, and how quickly. Every day we have exciting new updates to share with each other!
Something I'm excited to work on at Ashby...
I'm excited to delight our customers and exceed their expectations. Plus, take on projects in which product support contributes to business growth and customer experience.
My onboarding experience at Ashby...
The team is super friendly. I am lucky to have Abbye as my onboarding buddy ๏ผ she helps me make the most of my learning experience. The onboarding process is well-structured and easy to follow. The combination of documentation, webinars, live sessions, and meeting the team one-on-one works magically!
Most surprising thing about Ashby...
Friendly team, thoughtful communication, awesome customer feedback, and documented processes that set me up for success.
Something I'm excited to work on at Ashby...
I'm really excited to help customers use Ashby in the best way possible and to help streamline processes to ensure all features are enjoyable to use.
My onboarding experience at Ashby...
Everyone at Ashby has been so welcoming and all of the instruction and information I've received has been robust and comprehensive. I've felt really supported and I'm so excited to learn more and welcome other newcomers as they onboard.
Most surprising thing about Ashby...
I'm most surprised at the very human touch everything has everyone cares deeply about their work, their customers, and each other.
Something I'm excited to work on at Ashby...
I am thrilled to be a part of an already amazing support team and am looking forward to helping customers so that they are achieving their best. I'm also eager to enhance our own internal processes so that the support we provide is even more effective and efficient.
My onboarding experience at Ashby...
Starting my onboarding has been a truly pleasant experience. I appreciate the support I have received every step of the way and feel grateful for the time and space to prepare for success from the very beginning.
Most surprising thing about Ashby...
The Ashby team is very methodical and thoughtful in every way that communication occurs and demonstrates a genuine sense of camaraderie and mutual respect across all roles.
Something I'm excited to work on at Ashby...
Having the best in class customer support is always my top goal, but I would also like to automate some of our processes, write insightful and easy to understand documentation so our customers can have the smoothest experience possible!
My onboarding experience at Ashby...
This has been by far the smoothest onboarding I've ever done in any company I've worked for. Everything you read about in Ashbyโs Operating Principles are true.
Most surprising thing about Ashby...
The level of kindness and patience everyone has here is amazing. You have the space to work autonomously and the documentation internally for every scenario. It is by far the best I've seen.
