Team
We're a nimble team of humans working together to do big things.
Ashby is a remote-first company with colleagues working from 18 different countries in North America, South America, Europe, and Asia. We host an annual company-wide gathering, along with individual team meetups each year.
Our 2022 holiday book exchange 🎄
Something I'm proud of at Ashby...
I'm working on a workflow to improve our process around collecting feature requests from our customers and reaching out once a feature is released. I love the work our team puts into delighting our customers!
Something I've helped the team with...
I've started drafting internal product documentation for our Support team. I love documenting and consolidating this information in one place for everyone to access.
Most surprising thing about Ashby...
Ashby is a customizable product which makes it a very powerful tool to use. Not all companies and jobs are the same, and I love how flows within Ashby can be easily adjusted to fit business needs.
Something I'm proud of at Ashby...
I've worked with Ravan to improve and streamline our support processes so that we can maintain our support quality as we grow.
Something I've helped the team with...
I've helped improve internal documentation and the onboarding process for new hires.
Most surprising thing about Ashby...
How incredibly robust the product is. It seems like on an almost-daily basis I learn something new about what Ashby can do.
Something I'm proud of at Ashby...
I've built a system for quantifying how-to questions customers ask in Ashby. That data-driven approach is aimed to identify frequently asked questions that can be deflected by response with an article using generative AI automation tools. As a result, responses to questions that don't require troubleshooting can be automated, improving response time and saving Support team effort on other tasks.
Something I've helped the team with...
I created a training on Post-Hire integrations. The training includes necessary details to save the team's time on troubleshooting as well as the list of existing issues and support tickets for context on what to expect from an integration and how to resolve integration questions in the most efficient way.
Most surprising thing about Ashby...
The most surprising thing is the team behind Ashby: how professional everyone is and how everyone works on customer experience.
Something I'm proud of at Ashby...
I'm excited to be a part of the team that reviews, updates, and creates new guides for our customers. It helps our customers feel confident in the tools they're using and ensures that everyone understands the purpose and possibilities of the amazing features Ashby has.
Something I've helped the team with...
I'm currently working with a teammate to review, update, and create internal documentation, so that everyone at Ashby can stay up-to-date with new or updated features and workflows.
Most surprising thing about Ashby...
I continue to be pleasantly surprised at how kind, inclusive, and supportive everyone is. Across departments and teams, we're all here to help each other and that feels great.
Something I'm proud of at Ashby...
I've helped to improve functionality of internal tools that are used to track issues sothat we can provide our users with timely updates. I appreciate how every person on the team is given the agency to make improvements when needed!
Something I've helped the team with...
I've collaborated with other team members to keep internal documentation up-to-date and am working on ways to improve documentation of processes so the team can support our customers most efficiently.
Most surprising thing about Ashby...
How quickly the product evolves and how thoughtfully executed every change has been!
Something I'm proud of at Ashby...
I have been so excited to expand our team to include Customer Education and Knowledge Management. Even while still being in the building stages, the foundation we have laid for enablement has driven improvements in our content and related processes. The opportunity to further enable our customers to solve challenges and improve the TA experience using Ashby has been great to see.
Something I've helped the team with...
I restructured our onboarding approach in Support to group learning modules and materials by product area. This has been helpful in giving our new Support folks a deep understanding of the platform, but has made it's way to other Ashby newcomers on other teams.
Most surprising thing about Ashby...
I have learned that it is very possible to move swiftly while being intentional and thoughtful in one's approach. In other organizations, it can be easy to conflate being busy with being productive. It is not that way at Ashby. Having both the responsibility and sense of ownership to approach challenges with deliberate care and collaboration yields stronger results, better change management, and ultimately happier people. It's a unique approach that makes Ashby special.
Something I'm proud of at Ashby...
Alongside the updates to our Support hiring process, I've reworked the Support contractor interview process to improve the technical assessment and more effectively evaluate the skills needed to succeed in this role.
Something I've helped the team with...
One of my favorite projects I've worked on is the Support Team Newsletter. Our newsletter creates a central repository for meaningful updates that impact the Support Team, and it has provided visibility for the larger team to see what Support is working on.
Most surprising thing about Ashby...
The way we care for our customers. We collaborate cross-functionally to anticipate and resolve issues typically before customers notice.
Something I'm proud of at Ashby...
I take ownership wherever I can - whether it’s handling various internal requests and questions, joining calls with customers in my time zone, providing shadow sessions for newcomers, or sharing feedback. Overall, I strive to offer a helping hand to anyone who asks.
Something I've helped the team with...
I’m a relatively recent addition to Ashby’s team, but I’m proud of how quickly I’ve been able to fit in both personally and professionally. Early on, I dove into handling customer tickets and have consistently aimed to improve the quality of my work. I’m also proud to support newcomers through shadow sessions and any extra assistance they may need.
Most surprising thing about Ashby...
I’m amazed at how quickly Ashby is growing. In today’s world of monopolies and fierce competition, launching a new product and convincing the market to give it a chance is no easy feat. But Ashby is thriving, and it’s truly inspiring to see so many passionate Ashby fans.
Something I'm excited to work on at Ashby...
I'd like to bridge the gap between customer support and engineering so we have more tools and visibility to help our customers every day. Coming from a non-talent acquisition background, I'm excited to apply my existing skill set to Ashby and work more efficiently with cross-functional team members.
My onboarding experience at Ashby...
Onboarding has been wild! First and foremost, the team at Ashby is warm and welcoming, to the degree that I'm even more confident with my decision to work here after just a few weeks. Documentation has been on point, and everyone I've spoken to has been willing to connect, accept feedback, and—of course—allow me to ask them questions about Ashby!
Most surprising thing about Ashby...
At a glance, Ashby seems like a fairly straightforward product, but I was very surprised at how granular it is. The software is very agile and powerful, with so many ways of doing the same thing. I can see why our customers love using it!
Something I'm proud of at Ashby...
I’ve contributed to improving our onboarding experience by sharing feedback and ideas from my own ramp-up, some of which are already being implemented for future new hires. I’ve also worked with teammates to fine-tune internal documentation and support workflows - small adjustments that help us move faster and more confidently when supporting customers.
Something I've helped the team with...
One of the projects I’m proudest of was partnering with a teammate to support a major customer by reviewing and improving their offer letter templates. It was a detailed and time-intensive process that required a lot of collaboration, communication, and care. It wasn’t flashy, but it really demonstrated how much we’re willing to go the extra mile for our customers - and how well we work together as a team.
Most surprising thing about Ashby...
I’ve been consistently impressed by how intentional and thoughtful our decision-making is, both in how we build and ship product updates and in how we structure internal processes. Nothing feels rushed or reactive, but we’re still incredibly agile and responsive. It’s super obvious that every decision is grounded in principles and context, which creates a lot of trust across the team.
Something I'm excited to work on at Ashby...
I'd like to dive deeper into supporting developer topics and become an expert on helping our customers implement development strategies with our API and Webhooks.
My onboarding experience at Ashby...
So far everything has been great and Sara has been incredibly supportive. There's still a ton to learn and I'm excited to dig in.
Most surprising thing about Ashby...
Ashby cares deeply about customer feedback and makes meaningful changes that impact the organizations that request them.
Something I'm proud of at Ashby...
I’m excited to contribute to Ashby’s world-class support team by enhancing processes and strategies to better serve our customers. As Ashby continues to grow, welcoming startups to enterprise-level clients, I look forward to optimizing support operations to ensure a seamless experience for all.
Something I've helped the team with...
I’m proud of helping tackle the increasing case load that the support team has faced as our customer base has grown. As more customers begin using Ashby, the volume and complexity of support requests rose significantly. These efforts not only reduced response times but also helped the team stay ahead of the curve, ensuring we could maintain a high level of support quality as we scaled.
Most surprising thing about Ashby...
The pace at which the product and engineering team ship updates is outstanding. Every day, small but meaningful improvements are made to the system, and in the short time I’ve been here, there have already been multiple major releases that are true game changers for our customers. The excitement around the product, both internally and externally, is real, and it’s been incredible to be part of that momentum.
Something I'm excited to work on at Ashby...
I’m eager to help Ashby scale support in a way that feels personal—so every recruiter, no matter their team size, gets that “wow” moment when our platform just works.
My onboarding experience at Ashby...
I’ve been genuinely impressed by how seamlessly everything comes together. The onboarding resources are incredibly well-curated, so I never feel lost trying to find the right information. The pacing has also been spot on. Each day builds on the last without overwhelming you, and I appreciate the check-ins.
Most surprising thing about Ashby...
I knew Ashby was a high-growth startup, but I didn’t expect the level of cross-team alignment that actually centers around customer impact. It’s rare to see engineering, sales, marketing, and support all speak the same customer-first language. That shared mission makes it incredibly energizing and was evident day one.
Something I'm excited to work on at Ashby...
I'm really excited to help our customers maximize the value they get from our product and support a variety of use cases for their recruiting and hiring needs. I'm also eager to tackle complex technical challenges and find solutions that make a real impact.
My onboarding experience at Ashby...
Every part of my onboarding experience has been thoughtfully planned and incredibly smooth. I was given time to set up my ideal environment, and from there, I was able to dive straight into the training materials.
Most surprising thing about Ashby...
I'm continually impressed by how robust our product is! With such a wide range of features and configuration options, it really adapts to our customers' unique needs. It's a true reflection of how seriously Ashby takes customer feedback and incorporates it into everything we build.
Something I'm proud of at Ashby...
As a Product Support Manager, one of my favorite things I've built so far is a Support Quality Review motion to help foster consistently excellent customer interactions.
Something I've helped the team with...
I've worked collaboratively with Support Leadership to help revamp our Support hiring process and core competencies for the role—ensuring that as we're engaging with Candidates that we're doing our best to provide a great experience for both sides.
Most surprising thing about Ashby...
The care and intentionality that goes into every decision, and how evident it is that things were built with a long term vision in mind.
Something I'm excited to work on at Ashby...
I'm excited to work on helping customers get the most out of Ashby by providing clear, thoughtful support and digging into their feedback. I’m especially looking forward to collaborating closely with the product and engineering teams to improve the user experience and make our tools even more intuitive.
My onboarding experience at Ashby...
My onboarding at Ashby has been a really positive experience. It felt thoughtfully planned—I never felt overwhelmed, and I had the space I needed to take everything in. My onboarding lead was incredibly supportive and created a comfortable environment that made it easy to ask questions and get up to speed.
Most surprising thing about Ashby...
The most surprising thing about Ashby has been how genuinely thoughtful and intentional everything is—from the way onboarding is structured to how teams communicate and collaborate. It’s especially impressive given that we’re fully remote, which can make those things more challenging. It’s clear a lot of care goes into building not just the product, but the culture too.
