Team
We're a nimble team of humans working together to do big things.
Ashby is a remote-first company with colleagues working from 14 countries in North America and Europe. We meet in person at least once a year in Europe and in our office in San Francisco.
Our 2022 holiday book exchange ๐
Something I'm proud of at Ashby...
I've helped streamline and automate a number of small processes so that account executives can spend more time speaking with customers and less time entering data.
Something I've helped the team with...
In my first quarter I collaborated with Jacob to land Ashby's largest customer yet!
Most surprising thing about Ashby...
It's so exciting to see the passion for our product and the volume of people that reach out to us to learn more. It's a testament to the quality and power of the product our team has built.
Something I'm proud of at Ashby...
Chapman and I worked on a document to breakdown two competitors of Ashby to help the Sales team improve their pitch to customers on our value add and key differentiators.
Something I've helped the team with...
On the Sales team, itโs important to have strong messaging around our product. I contribute to building messaging templates that the Go-to-Market team uses to engage prospects and make sure that we are highlighting the key aspects of the platform from a perspective of a day-to-day user.
Most surprising thing about Ashby...
Itโs surprising how much Ashby's leadership believes in a holistic approach to your work and life balance. People say they care about the two but, when the rubber meets the road, work tends to come first. Not with Ashby. If youโre not doing well personally and need time, that is priority, and you see it in how leadership discusses work when you need to take time off.
Something I'm proud of at Ashby...
It's important that we continue to expand our Total Addressable Market so that we can continue growing. I've collected (and am continuing to collect) data on a vertical outside of Ashby's core demographic to strategize on what we need to do in additional industries.
Something I've helped the team with...
In sales conversations with a prospective customer, it's always helpful to be able to reference other companies that are of a similar size, industry, situation, or technology stack as them. While this information is available in our CRM, it typically takes a little searching and report-building to find what you're looking for. I built a spreadsheet that consolidated this information in a quick and easily searchable format that other members of the sales team can use.
Most surprising thing about Ashby...
The team here is remarkable. I've never been part of a team that is so intentional about work and high-achieving. Each individual is smart, kind, and talented and everybody has fascinating backgrounds that make them so interesting to talk to. The bar is set high and I feel honoured to be part of such an incredible team.
Something I'm proud of at Ashby...
In my first 30 days, I booked 15 outbound meetings with great companies using a new email messaging strategy built around referencing the VP Eng. The approach received positive feedback from prospects; a talent leader said it was the best cold email he'd received ๐
Something I've helped the team with...
I proposed and implemented Guru as a knowledge sharing solution for sales and customer support. It allows our sales knowledge to be easily accessible via chrome extension. It's helpful for teammates who join the go-to-market team and need quick, digestible answers to common customer-facing questions.
Most surprising thing about Ashby...
Definitely the minimization of Slack! It's been a huge net-positive on my productivity and general wellbeing. I even posted about it recently on LinkedIn.
Something I'm proud of at Ashby...
As the first non-eng hire in Europe I've helped set the foundation on how we go-to-market in EMEA.
Something I've helped the team with...
I helped our Go-To-Market folks out with talk-tracks on what recruiters and Head of Talents want to see during a demo: the complete journey of a candidate moving from application to offer and how we demo cNPS and surveys. Also I'm a big automation nerd, so built a lot of Alfred automation recipes for the Go-To-Market team.
Most surprising thing about Ashby...
Transparency. For instance, I find it refreshing that everyone has access to all our revenue metrics from progress against goal to churn.
Something I'm proud of at Ashby...
As the second Contract Manager hired at Ashby, I've had the opportunity to serve as a key contact for our Ashby anniversaries and Startup renewals. This role has contributed to the expansion of ARR and allowed me to be a point of reference for other teams at Ashby when questions or curiosity arise regarding contracts.
Something I've helped the team with...
I am currently working on documentation for our Contract Management Team, providing a central resource for teams to consult when handling contract-related requests. In addition, I am supporting both the Contracts and Startups Teams as we refine internal processes to positively impact our customers.
Most surprising thing about Ashby...
The speed at which our product team ships updates is remarkable. I've never worked for a company that values customer feedback and suggestions as much as Ashby does. It's both refreshing and exciting, and it's clear how much our customers appreciate it.
Something I'm proud of at Ashby...
Constantly updating and tweaking our documentation with more EMEA-focused content and collateral!
Something I've helped the team with...
After having read the book "RecOps: Recruiting Is Still Broken. Here Is How To Fix It" by James Colino, I wrote a summary for our Go-to-Market team to read through during their onboarding. It gave them a better understanding of the priorities and challenges of our customers from the get-go!
Most surprising thing about Ashby...
Constantly surprised by how thoughtfully we ship products and features that truly make a difference in the talent world, all in record time. Makes my life on the sales side extremely fun and dynamic!
Something I'm proud of at Ashby...
I built out our quarterly sales and churn forecast to help with Go-to-Market planning and resource allocation. These forecasts allow us to plan for the quarter and estimate where we are going to end the quarter in terms of Net and Gross ARR.
Something I've helped the team with...
I built out a new churn process to standardize data collection around customers that may chose to leave Ashby so that we can learn from them!
Most surprising thing about Ashby...
There is so much documentation! The team is amazing at documenting their processes and decisions.
Something I'm proud of at Ashby...
I've been refining how we work with larger, and more complicated, customers to ensure they have a full understanding of the product and the ability to see value as soon as possible.
Something I've helped the team with...
I am building out competition focused content to ensure we have a strong understanding of the other platforms in our market and how Ashby delivers a differentiated experience.
Most surprising thing about Ashby...
The raw power in our product โwith a few clicks we can deliver insight and understanding that traditionally took hours, days, or weeks of working in spreadsheets. It's amazing to watch customers light up when they see what they are capable of with Ashby.
Something I'm proud of at Ashby...
I have improved our sales process to help our start-up customers evaluate Ashby.
Something I've helped the team with...
We have documentation on nearly everything at Ashby which has been a game changer for the onboarding process. After introducing a new sales intelligence platform to the Go-to-Market team, I helped document the set up instructions and best practices.
Most surprising thing about Ashby...
The most surprising thing about Ashby is how many people talk about their positive experience with the tool and how quickly that message has been spreading to others! It speaks volumes to the engineering and design principles at Ashby.
Something I'm proud of at Ashby...
I have helped shape the sales process to help our start up customers evaluate the ATS market in clear and friendly environment.
Something I've helped the team with...
I love to write new email copy for the rest the team to use in outreach to prospective customers!
Most surprising thing about Ashby...
How much our customers love using Ashby! Our #ashby-love Slack channel is buzzing all day with incredible feedback for the product and our customer support.
Something I'm proud of at Ashby...
In May 2023, I joined Ashby to assume the responsibility of customer renewals and build out a scalable contract management process. By July, I had complete autonomy over our customer renewals and contract inquiries, and was able to deliver transparent and on-time renewals for both our customers and Ashby. This transition has helped to improve our overall customer retention, while creating a more intentional and positive renewal experience.
Something I've helped the team with...
I was thrilled to see Ashby identify the need for my role early on as a company, as a dedicated Contract Management team is essential for allowing Sales and Customer Success to dedicate their efforts to bringing on and supporting Ashby customers. The commitment to customer growth and success was evident in this business decision, and has proven effective since I joined Ashby to take over renewals and contracts.
Most surprising thing about Ashby...
The pure delight of Ashby's customers will never cease to amaze me, and is unlike anything I have experienced in Saas. This is, of course, due to Ashby's overall vision and the high level of talent they have secured. Each team with Ashby brings an essential element that adds to the customer fandom over Ashby that we see each day. It is a joy to engage with customers who are so infatuated with the product and the Ashby way!
Something I'm proud of at Ashby...
In my fifth month at Ashby, I closed our biggest deal yet. It was a great way to see firsthand how the whole team supports sales and comes together as we learn how to win in the enterprise space and displace legacy ATS providers. Building the enterprise sales motion has been really fun and I'm excited to see this record broken!
Something I've helped the team with...
As we continue to build enterprise pipeline, I've helped create sales collateral to support the specific needs we're uncovering to better support our competitive position and stand out as a thought partner vs just another vendor.
Most surprising thing about Ashby...
As a salesperson, the way Ashby team members embrace the One Team culture has been the most pleasant surprise. Folks across teams are proactive to open their networks to help book meetings and/or move deals along.
Something I'm excited to work on at Ashby...
A repeatable sales process that helps us continue to bring on amazing customers, and a sales culture where everyone is learning from each other and leveling up.
My onboarding experience at Ashby...
I was surprised how much good information was documented and available for my onboarding. Everything from company history, the evolution of the ATS market, to future vision. I also listened to tons of gong calls which helped me get up to speed quickly and get excited about the opportunity we have here.
Most surprising thing about Ashby...
The market sentiment. I had a sense of this before joining because I heard a lot of positive things from people that work in talent in my network. When I joined I realized that was only the tip of the iceberg!
Something I'm proud of at Ashby...
I'm helping to shape our GTM approach for larger companies in EMEA, learning and sharing the nuances of selling in this market.
Something I've helped the team with...
I've collaborated with EMEA colleagues and leadership to refine messaging for the EMEA market.
Most surprising thing about Ashby...
The obsession to provide the best-in-class product to our clients. Everybody cares so deeply about what our clients need ๏ผ it's refreshing to be a part of.
Something I'm excited to work on at Ashby...
Iโm excited to keep contributing to our growing list of customers and ensure they have a fantastic experience every step of the way! Iโm genuinely impressed by the sheer number and quality of logos we proudly call Ashby customers. I love seeing Ashby success stories โ whether on our website, G2, or just during a LinkedIn scroll.
My onboarding experience at Ashby...
Iโm happy to report that the high expectations for onboarding, set during the interview process, have not only been met but exceeded! The onboarding experience has been smooth and well-documented, allowing me to feel confident when speaking with our customers about all the exciting features the Ashby platform offers. The sense of cross-functional collaboration from CS, Support, Partnerships, and beyond has been incredible.
Most surprising thing about Ashby...
For a relatively young company, the size of the Ashby community we've built and the speed at which itโs growing are truly remarkable. Itโs incredibly rewarding to hear so often from our customers, and even former customers, about how much they love using our platform and working with our team.
Something I'm excited to work on at Ashby...
I'm looking forward to helping Chapman, Mike, and Kushal build out the onboarding and training process for new SE hires in order to help folks get ramped efficiently and effectively.
My onboarding experience at Ashby...
Onboarding has been great so far! It's fun getting to help shape the process and I appreciate how open to feedback everyone is.
Most surprising thing about Ashby...
How quickly and often product releases occur! It's amazing to see the ongoing impact and value Ashby provides for customers.
Something I'm proud of at Ashby...
I am proud to have guided over 175 companies through selecting Ashby as their ATS of choice. From companies as small as two hiring their first engineer to companies with over 100 employees and plans to double in size. It is so fun to see how Ashby can be a fit for everyone!
Something I've helped the team with...
Iโve been actively involved in onboarding new team members at Ashby, helping them get up to speed quickly and feel supported from day one. I love to be a go-to resource!
Most surprising thing about Ashby...
The pace of innovation! It is very rare to have a custom suggest an idea and then see it come to fruition so soon thereafter. Our release blog is a world of wonder ๐
Something I'm proud of at Ashby...
I standardized processes to help our Startup Account Executives provide amazing experiences for our customers. We strive to become both product experts as well as thoughtful and trustworthy advisors for the businesses that we work with.
Something I've helped the team with...
A standardized dashboard in HubSpot for our Startup Account Executives that enables us to remain aligned on all the key areas of our motion. This dashboard has given us the opportunity to have a variety of meaningful conversations with both my direct team as well as other departments. As they say, you can't improve what you don't measure!
Most surprising thing about Ashby...
Ashby's thoughtful and intentional culture fuels our rapid innovation, creating an extraordinary number of Ashby super-fans in the market.
Something I'm proud of at Ashby...
I'm very proud that I brought in the largest deal in company history less than 5 months into my tenure here. This prevalent logo in the AI space will help spur growth as we move upmarket, and had a significant impact from a revenue perspective.
Something I've helped the team with...
I've built a "Mutual Partnership Plan" that some of my teammates use in their conversations with prospective customers as we map out the steps that need to be taken before a partnership is cemented. It can be a helpful project management tool that creates accountability and surfaces concerns.
Most surprising thing about Ashby...
It has to be how effusive customers are about the product. It's really fun to demo this for folks who have been using tools that haven't met their standards for a long time.
