Team
We're a nimble team of humans working together to do big things.
Ashby is a remote-first company with colleagues working from 14 countries in North America and Europe. We meet in person at least once a year in Europe and in our office in San Francisco.
Our 2022 holiday book exchange ๐
Something I'm proud of at Ashby...
I've helped streamline and automate a number of small processes so that account executives can spend more time speaking with customers and less time entering data.
Something I've helped the team with...
In my first quarter I collaborated with Jacob to land Ashby's largest customer yet!
Most surprising thing about Ashby...
It's so exciting to see the passion for our product and the volume of people that reach out to us to learn more. It's a testament to the quality and power of the product our team has built.
Something I'm proud of at Ashby...
Chapman and I worked on a document to breakdown two competitors of Ashby to help the Sales team improve their pitch to customers on our value add and key differentiators.
Something I've helped the team with...
On the Sales team, itโs important to have strong messaging around our product. I contribute to building messaging templates that the Go-to-Market team uses to engage prospects and make sure that we are highlighting the key aspects of the platform from a perspective of a day-to-day user.
Most surprising thing about Ashby...
Itโs surprising how much Ashby's leadership believes in a holistic approach to your work and life balance. People say they care about the two but, when the rubber meets the road, work tends to come first. Not with Ashby. If youโre not doing well personally and need time, that is priority, and you see it in how leadership discusses work when you need to take time off.
Something I'm proud of at Ashby...
I work with the sales team to ensure weโre constantly refining and maturing the way we partner with prospects on their talent stack and talent strategy decisions. It's been terrific to see the team operate with lots of credibility in true enterprise evaluations.
Something I've helped the team with...
I've worked with Mike and cross-functional partners to develop competitive materials, skills training, and operational improvements for our reps. It's been great watching our AEs and SAs integrate new skills and strategies into their sales processes.
Most surprising thing about Ashby...
While it was a big part of what brought me to Ashby, I continue to be floored by our customer's enthusiasm for the product: they're effusive about what Ashby does today and passionate about helping us continuously improve it.
Something I'm proud of at Ashby...
In my first 30 days, I booked 15 outbound meetings with great companies using a new email messaging strategy built around referencing the VP Eng. The approach received positive feedback from prospects; a talent leader said it was the best cold email he'd received ๐
Something I've helped the team with...
I proposed and implemented Guru as a knowledge sharing solution for sales and customer support. It allows our sales knowledge to be easily accessible via chrome extension. It's helpful for teammates who join the go-to-market team and need quick, digestible answers to common customer-facing questions.
Most surprising thing about Ashby...
Definitely the minimization of Slack! It's been a huge net-positive on my productivity and general wellbeing. I even posted about it recently on LinkedIn.
Something I'm proud of at Ashby...
I built Ashby's internal cNPS dashboard. I care a lot about candidate experience and I've ported ours to some of our customers instances already. Hit me up anytime to talk candidate experience surveys ๐
Something I've helped the team with...
I helped our Go-To-Market folks out with talk-tracks on what recruiters and Head of Talents want to see during a demo: the complete journey of a candidate moving from application to offer and how we demo cNPS and surveys. Also I'm a big automation nerd, so built a lot of Alfred automation recipes for the Go-To-Market team.
Most surprising thing about Ashby...
Transparency. For instance, I find it refreshing that everyone has access to all our revenue metrics from progress against goal to churn.
Something I'm excited to work on at Ashby...
I'm excited to help refine and tailor Ashby's sales messaging and processes to drive adoption amongst larger organizations. Moving upmarket is never an easy feat, but I'm confident we have the proper product, tooling, and team in place to achieve these goals.
My onboarding experience at Ashby...
The onboarding experience has exceeded all my expectations. There is clear thought and care to documenting existing processes and product information to reduce the reliance on tribal knowledge. The team has been incredibly welcoming and kind, and I feel connected, despite everyone being remote.
Most surprising thing about Ashby...
I'm surprised at how much customers love the product; I've never seen customers so immediately excited during a demo. It's clear to me that Ashby is genuinely fulfilling a customer need by delivering a powerful, consolidated product that eliminates painful, manual processes.
Something I'm proud of at Ashby...
Constantly updating and tweaking our documentation with more EMEA-focused content and collateral!
Something I've helped the team with...
After having read the book "RecOps: Recruiting Is Still Broken. Here Is How To Fix It" by James Colino, I wrote a summary for our Go-to-Market team to read through during their onboarding. It gave them a better understanding of the priorities and challenges of our customers from the get-go!
Most surprising thing about Ashby...
Constantly surprised by how thoughtfully we ship products and features that truly make a difference in the talent world, all in record time. Makes my life on the sales side extremely fun and dynamic!
Something I'm proud of at Ashby...
I built out our quarterly sales and churn forecast to help with Go-to-Market planning and resource allocation. These forecasts allow us to plan for the quarter and estimate where we are going to end the quarter in terms of Net and Gross ARR.
Something I've helped the team with...
I built out a new churn process to standardize data collection around customers that may chose to leave Ashby so that we can learn from them!
Most surprising thing about Ashby...
There is so much documentation! The team is amazing at documenting their processes and decisions.
Something I'm proud of at Ashby...
I've been refining how we work with larger, and more complicated, customers to ensure they have a full understanding of the product and the ability to see value as soon as possible.
Something I've helped the team with...
I am building out competition focused content to ensure we have a strong understanding of the other platforms in our market and how Ashby delivers a differentiated experience.
Most surprising thing about Ashby...
The raw power in our product โwith a few clicks we can deliver insight and understanding that traditionally took hours, days, or weeks of working in spreadsheets. It's amazing to watch customers light up when they see what they are capable of with Ashby.
Something I'm proud of at Ashby...
I have improved our sales process to help our start-up customers evaluate Ashby.
Something I've helped the team with...
We have documentation on nearly everything at Ashby which has been a game changer for the onboarding process. After introducing a new sales intelligence platform to the Go-to-Market team, I helped document the set up instructions and best practices.
Most surprising thing about Ashby...
The most surprising thing about Ashby is how many people talk about their positive experience with the tool and how quickly that message has been spreading to others! It speaks volumes to the engineering and design principles at Ashby.
Something I'm proud of at Ashby...
I have helped shape the sales process to help our start up customers evaluate the ATS market in clear and friendly environment.
Something I've helped the team with...
I love to write new email copy for the rest the team to use in outreach to prospective customers!
Most surprising thing about Ashby...
How much our customers love using Ashby! Our #ashby-love Slack channel is buzzing all day with incredible feedback for the product and our customer support.
Something I'm proud of at Ashby...
In May 2023, I joined Ashby to assume the responsibility of customer renewals and build out a scalable contract management process. By July, I had complete autonomy over our customer renewals and contract inquiries, and was able to deliver transparent and on-time renewals for both our customers and Ashby. This transition has helped to improve our overall customer retention, while creating a more intentional and positive renewal experience.
Something I've helped the team with...
I was thrilled to see Ashby identify the need for my role early on as a company, as a dedicated Contract Management team is essential for allowing Sales and Customer Success to dedicate their efforts to bringing on and supporting Ashby customers. The commitment to customer growth and success was evident in this business decision, and has proven effective since I joined Ashby to take over renewals and contracts.
Most surprising thing about Ashby...
The pure delight of Ashby's customers will never cease to amaze me, and is unlike anything I have experienced in Saas. This is, of course, due to Ashby's overall vision and the high level of talent they have secured. Each team with Ashby brings an essential element that adds to the customer fandom over Ashby that we see each day. It is a joy to engage with customers who are so infatuated with the product and the Ashby way!
Something I'm excited to work on at Ashby...
I'm excited to help expand our footprint in the enterprise market. There are so many things that large organizations have just accepted as status quo due to historical ATS limitations when it comes to complex enterprise hiring. I'm looking forward to building an enterprise sales process that showcases the art of the possible with Ashby!
My onboarding experience at Ashby...
My onboarding at Ashby has set me up for success. The depth of knowledge I've gained in a short period of time has been driven by the thoughtful communication, extensive documentation, structured approach, and collaboration across teams.
Most surprising thing about Ashby...
As a salesperson, the way Ashby team members embrace the One Team culture has been the most pleasant surprise. Folks across teams are proactive to open their networks to help book meetings and/or move deals along.
Something I'm excited to work on at Ashby...
A repeatable sales process that helps us continue to bring on amazing customers, and a sales culture where everyone is learning from each other and leveling up.
My onboarding experience at Ashby...
I was surprised how much good information was documented and available for my onboarding. Everything from company history, the evolution of the ATS market, to future vision. I also listened to tons of gong calls which helped me get up to speed quickly and get excited about the opportunity we have here.
Most surprising thing about Ashby...
The market sentiment. I had a sense of this before joining because I heard a lot of positive things from people that work in talent in my network. When I joined I realized that was only the tip of the iceberg!
Something I'm excited to work on at Ashby...
I'm helping to shape our GTM approach for larger companies in EMEA by learning and sharing the nuances of selling in this market.
My onboarding experience at Ashby...
I've collaborated with EMEA colleagues and leadership to refine messaging for the EMEA market.
Most surprising thing about Ashby...
The obsession to provide the best-in-class product to our clients. Everybody cares so deeply about what our clients need ๏ผ it's refreshing to be a part of.
Something I'm excited to work on at Ashby...
I am passionate about empowering startups to use Ashby as a key tool in discovering top talent. My goal is to enrich startups with Ashby's capabilities to create an unforgettable candidate experience, one that rivals even the largest players they are competing against for talent.
My onboarding experience at Ashby...
My onboarding at Ashby has been like joining a hybrid of university, startup, and sports team. There's a wealth of knowledge, a highly welcoming culture, and an unmatched team spirit, all fostering a 'win together' ethos. It's been both enriching and motivating.
Most surprising thing about Ashby...
The most surprising aspect of Ashby is the genuine customer excitement. It's quite unique to be on calls where customers are so thrilled about a product that they express their amazement with a 'blown away' laugh. This level of customer enthusiasm is something I hadn't experienced before.
Something I'm excited to work on at Ashby...
I'm really excited about the opportunity to collaborate with our team to build processes and support systems that do a great job of serving our SMB customers. Our goal is to establish a sales motion that delights our customers every step of the way and continues to create raving fans of Ashby!
My onboarding experience at Ashby...
Onboarding at Ashby has been great. Whether it be product enablement, structured 30-60-90 day feedback, or supporting the team on calls, the experience was both top notch and rewarding.
Most surprising thing about Ashby...
The sheer amount of unsolicited shout-outs and love we regularly hear from our customers! It takes a village to generate that kind of feedback. If we continue to serve our customers as well as we have so far, the rest will take care of itself.
Something I'm excited to work on at Ashby...
As the second member of Ashby's Contract Management team, I am dedicated to providing a seamless and delightful renewal experience for our customers, as well as contribute to the continued growth and success of our Contracts team.
My onboarding experience at Ashby...
It's been wonderful. Everyone has been extremely welcoming and helpful, and it was only a couple weeks in that I felt ready to dive into my role responsibilities.
Most surprising thing about Ashby...
How much love there is! Everyone at Ashby loves what they do, and regardless of their role, they are committed to spreading joy and satisfaction to our customers. It's not only a wonderful company culture to be a part of, but it's also great to see how much our customers LOVE Ashby in return.
Something I'm proud of at Ashby...
I'm very proud that I brought in the largest deal in company history less than 5 months into my tenure here. This prevalent logo in the AI space will help spur growth as we move upmarket, and had a significant impact from a revenue perspective.
Something I've helped the team with...
I've built a "Mutual Partnership Plan" that some of my teammates use in their conversations with prospective customers as we map out the steps that need to be taken before a partnership is cemented. It can be a helpful project management tool that creates accountability and surfaces concerns.
Most surprising thing about Ashby...
It has to be how effusive customers are about the product. It's really fun to demo this for folks who have been using tools that haven't met their standards for a long time.
