Team
We're a nimble team of humans working together to do big things.
Ashby is a remote-first company with colleagues working from 14 countries in North America and Europe. We meet in person at least once a year in Europe and in our office in San Francisco.
Our 2022 holiday book exchange ๐
Something I'm proud of at Ashby...
I've built our more of Ashby University and created guides on a number of Ashby's amazing features.
Something I've helped the team with...
I've created internal documentation for the Scaled Success team based around customer goals.
Most surprising thing about Ashby...
How thoughtful everything is! Every process is thought through, well-explained, and considerate. The communication guidelines ensure that everyone's time is valued and work/life balance is incredibly important here. That thoughtfulness definitely extends into the product too which is built with so much care. My first walkthrough of it blew my mind โ it's so robust!
Something I'm proud of at Ashby...
Analytics customer kick offs! Providing a strong onboarding experience for our partners, driven by thoughtful discovery, enablement, and training ensures our customers have what they need to succeed using Ashby Analytics.
Something I've helped the team with...
I created internal documentation around adoption markers, timelines, and expected implementation maps that have helped sales and product teams see the progress and expectations for new partners.
Most surprising thing about Ashby...
Our teammates are very thoughtful with communication and async workflows. Everyone has the expectation of respecting others' calendars and rhythms, all while prioritizing necessary work.
Something I'm excited to work on at Ashby...
Reinforce and create new playbooks to allow our customers to learn Ashby. I want to ensure customers receive the right information through various channels at each stage of their journey with our product. This includes providing tailored tips and insights they didn't know they needed to become experts and achieve their goals. My aim is to scale this process in the most automated way possible, like an invisible hand guiding them to success.
My onboarding experience at Ashby...
Outstanding! You are given the time, resources, and freedom to explore and deep-dive into the company and product vision, as well as the tools and documentation. I have never seen a company with such high-quality internal documentation. This really helps you feel ready to hit the ground running. The team is incredibly welcoming and always ready to lend a hand, ensuring you can learn a lot and enjoy the process!
Most surprising thing about Ashby...
The level of intentionality and detail in everything we do is remarkable. From internal communication to documentation, and the product itself, everything is meticulously thought through. This impression was evident from my interviews and research, and I was eager to see it embodied. Not every company truly walks the talk, but Ashby does. This mindset is what makes Ashby so special โ you can feel it within the first hours of joining.
Something I'm proud of at Ashby...
Improving our in-app tours has been a blast. I've got to learn about the platform from some incredible colleagues and then pitch ideas and implement! ๐
Something I've helped the team with...
I haven't "shipped" anything quite yet, but have a few exciting projects in the works that will greatly benefit the team!
Most surprising thing about Ashby...
The scale of our reporting feature! I didn't realize just how in-depth you could get. There are so many fully functional dashboards/reports already built out for customers to take advantage of on day one.
Something I'm proud of at Ashby...
I have been working on our new in-app Onboarding, which will hopefully help customers self-serve and more easily connect them to what they need in our documentation!
Something I've helped the team with...
I have recently been working on our Onboarding materials for new Startup CSM hires! Both refining what materials we introduce folks to, as well as crowdsourcing calls and emails that will serve as great learning tools.
Most surprising thing about Ashby...
How thoughtful everyone is about the work they do! We prioritize pretty fiercely, and that definitely leads to feeling like you are always contributing to important projects!
Something I'm excited to work on at Ashby...
I am thrilled by the prospect of focusing on the post-onboarding experience for our Startup customers! We have so many dedicated resources to ensuring Startups can adopt the product quickly, which is incredibly important. I am interested in how Startups can continue to feel supported, particularly given how (impressively) quickly Ashby's product is iterated on.
My onboarding experience at Ashby...
It's been a dream! I am so grateful for the wealth of documentation that's available. My team is kind and eager to help me grow. My manager has nurtured my learning by setting up training sessions, partnering me with a training buddy, answering my myriad of questions, and encouraging me to take my time. The culture at Ashby is a breath of fresh air.
Most surprising thing about Ashby...
The strong culture of collaboration and intentionality. Before joining, I had read Abhik's blog post about thoughtful communication and his approach felt truly mythical. I can report that Ashby walks the talk: my days are uninterrupted by random pings on Slack. When I do seek input from others, team members provide valuable insights and are excited to help. I feel like I will be able to do my best work here.
