Key Learnings

Benjamin Encz and Shannon Ogborn discuss hiring excellence, what it means as a philosophy, and the impact of hiring on today’s business landscape.

Major takeaways

1. Hiring is a layered process. Despite post-pandemic shifts in employees' mindsets and how employers see hiring, many companies still lack a framework to navigate how and where to make adjustments and drive desired outcomes when it comes to hiring. The complexity of the process became an area of focus for Benji, who said, "An interesting thing is that I didn't notice how broad the different categories are in which we could improve. There was always one focus, but take a step back, there's a ton. And over time, we worked our way back into this framework to be holistic. The focus might be different for any given company, but we were trying to build like this comprehensive map that people can go to."
2. Focus on the quality of data, not quantity. The more information you have, the better decisions you'll make, especially in recruiting. But how you use data is crucial. From Benji: "The idea is to use data to inform decisions and learn from past behavior. There are other ways to use data. What we see the best companies do is use data daily for focus areas, and focus on actionable metrics that are specific enough that you can make a change in your process as a result."
3. Tech is here to stay – but it won’t replace us. Tech updates will make us work more efficiently. In his interview, Benji added, "There's a long-running history of the jobs people are doing changing with technology. We’re good at continuously finding things for people to do. And I think that's part of continuous improvement. As soon as you can automate one thing, you can move on and focus on a higher value-add. Some jobs will certainly go away, but these people will have skills that can apply to more enjoyable tasks.""