Undo a candidate email before it leaves Ashby
We’re releasing Undo Send, giving you 15 seconds to take back a candidate email after you hit send.
Candidate emails move fast, and sometimes you notice a mistake the second after sending: the wrong template, a missing attachment, a typo, or a rejection meant for someone else. With Undo Send, Ashby briefly holds your email before sending it, giving you a chance to catch a mistake and make a correction.
How Undo Send works
When you send a candidate email, Ashby holds it for 15 seconds and shows a confirmation with an Undo option. The email appears in the candidate activity feed immediately, just as it does today.
If you click Undo within the 15-second window, Ashby cancels the send with a confirmation "Successfully Undone" and reopens the composer with your draft intact so you can make your changes and send again.
If you don't take any action, the email sends automatically when the 15 seconds are up.
Use Undo Send across common candidate emails
Undo Send applies to candidate emails sent directly from a candidate profile, including:
- Emails sent using the Email button, including team and panel emails
- Availability requests and direct booking link emails
- Offer emails
- Emails sent during the Archive flow when you select Send Immediately
For emails sent as part of the Archive flow, Undo Send cancels only the email. The candidate is still archived. You'll see separate confirmations for the archive action and the email so it's clear exactly what you're undoing.
Note: Undo Send does not currently apply to automated or bulk emails, interview scheduling communications sent as calendar invitations, emails sent by Ashby Agents, or rejections sent from Application Review.
Getting started
Undo Send is available on all plans and is enabled by default, so there's nothing you need to do to start using it.
If you prefer candidate emails to send immediately, you can turn Undo Send off under Personal Settings > Email Settings.
Visit our Help Article for more details.
